Brookhouse Gas Services Ltd Reviews 1,015

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people appreciate the quick response times and the helpfulness of both the engineers and the office team, making contact and service interactions very positive. Consumers frequently mention that the staff are polite, knowledgeable, and respectful of their property, often leaving everything clean and tidy after completing their work. The overall sentiment indicates a highly reliable and customer-focused business that delivers exceptional service from initial contact through to job completion.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the punctuality, efficiency, and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being professional,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the excellent customer service,... See more

Customer communications

Customers consistently note positive experiences with contact. Reviewers found the company easy to contact,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boiler serviced today for the second year by Brookhouse Gas Services. Engineer arrived bang on time on each occasion, they are always pleasant and polite. Service usually takes about an hour, everythi... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always. Mother in Law who is 93 needed a new boiler, confirmed after requesting a call out from her care plan. They quoted within a day & gave 2 x alternatives, agreed o... See more

Rated 5 out of 5 stars

I have been with Brookhouse Gas for over 20 years. In all this time they have never let me down. With their insurance, (which is very reasonable), they have provided 5 star service. Whether it be a Su... See more

Rated 5 out of 5 stars

We recently had our annual boiler service. Brookhouse always call me to remind and to book the appointment, they are so accommodating with dates to suit, due to me running a business, sometimes can... See more

Company replied


Company details

  1. Gas installation service
  2. Boiler supplier
  3. Gas company
  4. Gas engineer
  5. Gasfitter
  6. Oil & Natural Gas Company

Written by the company

We, Brookhouse Gas Services, were formed in 2003 by myself, Nick Woodward and my wife, Donna. I started out in the gas industry in 1980 as an apprentice with British Gas and now have over 42 years experience. We are a family run business with 15 employees including our sons, Alex and Dan and we are based in Harthill on the outskirts of Sheffield. We install, service and repair appliances that run on Natural Gas, L.P.G and Oil. We now have approximately 2000 households covered on Service Contracts offering repairs 365 days per year giving our customers peace of mind. Brookhouse Gas are proud to work with Worcester Bosch and Novuna to offer our customers a range of payment options for your new boiler and heating systems. Have a look at our web site for full details. Short of time? not wanting a salesman through your door when you need a new heating system? Brookhouse Gas offer an online quotation system to give you a guide price for your new boiler - it only takes 60 seconds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

This is the first time we have used…

This is the first time we have used this company on recommendation from several friends and we were not disappointed. The young man arrived on time and was very helpful, he was knowledgeable about our appliances and made sure that everything was clean when he had finished the services.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Came to service my boiler as arranged. Mark was on time, friendly and efficient. Excellent service as we have become to expect. I can highly recommend Brookhouse Gas

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Boiler service

Boiler service. Engineer arrived on time, friendly and efficient service. Happy to explain any queries.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Five star service

From booking by Donna through to the service engineer arriving at the scheduled appointment time Brookhouse provides a five star service . On the day of the appointment Joe the service engineer was very polite and informative of the work carried out.Great people and company .. thank you

28 April 2026
Unprompted review
Rated 5 out of 5 stars

My elderly Mum received outstanding…

My elderly Mum received outstanding service from beginning to end, having a new boiler installed.
Competitive prices and nothing too much trouble at all.
Highly recommend and we wouldn’t go elsewhere.
Not many companies provide their customers with the service they do.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

My Experience with Brookhouse Gas

I have been with Brookhouse Gas for over 20 years. In all this time they have never let me down. With their insurance, (which is very reasonable), they have provided 5 star service. Whether it be a Summer or Winter service, new radiators, finding and fixing leaks, they have always been very professional, friendly and thorough.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality of work and Cleanliness

I have been with this company for a few years now and are very happy with the service I have received. The engineers carried out their work efficiently, were polite and sociable.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Emergency call for me

A quick response from Brookhouse Gas for a fault which turned out to be faulty batteries. Having just come home from a stay in hospital this was much appreciated and i cant thank you enough.

14 April 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Many thanks for your review Gillian

Rated 5 out of 5 stars

Service Boiler

Wow, another year has gone and Brookhouse serviced our boiler on Monday 13th of April. Yet again outstanding service and friendly staff, who make the job look easy. Thank you once again for your services.

13 April 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Stuart. Lovely to read

Rated 5 out of 5 stars

Excellent service every time

Excellent service every time! All staff are friendly, very helpful and extremely knowledgeable! I always recommend Brookhouse to all my friends and family

9 April 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thats lovely to hear Madeleine

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