Brookhouse Gas Services Ltd Reviews 

1,093
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers arrive right on time, work with incredible efficiency, and always leave domestic properties completely clean and tidy after finishing. Reviewers genuinely appreciate the polite and professional attitude of the staff members, noting they are exceptionally knowledgeable and always ready to answer questions. Some people were satisfied with the helpful office team, noting how remarkably easy it is to book appointments and arrange convenient dates that suit schedules. Consumers also love the incredibly fast response times whenever urgent boiler repairs or unexpected central heating system issues happen suddenly.

What people talk about most

Service

Clients share positive opinions on service, noting that staff consistently arrive on time and work... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and office teams are... See more

Customer service

Customers report positive experiences with customer service, noting that communications are outstanding,... See more

Response time

Consumers find response time to be exceptionally fast and efficient. Reviewers frequently mention that... See more

Booking process

Reviewers mention positive feedback about booking process, finding it straightforward and easy to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't realised that Brookhouse Gas could fit air conditioning units. The units have been in short supply due to increased demand but Nick came up and worked out a plan, sent an estimate and we were... See more

Company replied

Rated 5 out of 5 stars

The engineers turned up on time, presented themselves professionally, they were polite and friendly. Same engineer has been a few times before so familiarity helps create trust. No mess, no fuss, job... See more

Company replied

Rated 5 out of 5 stars

Once again Brookhouse Gas have excelled. The installation of our new air-con was superbly done. Staff arrived on time, were pleasant & very helpful. Work was done in a professional & considerate manne... See more

Company replied

Rated 5 out of 5 stars

Arrived at time given each day. Carpets covered and really tidy workers New boiler, pipework and power flush completed. 2 great guys. Worked in excessive temperatures in my loft when outside tem... See more


Company details

  1. Gas installation service
  2. Boiler supplier
  3. Gas company
  4. Gas engineer
  5. Gasfitter
  6. Oil & Natural Gas Company

Written by the company

We, Brookhouse Gas Services, were formed in 2003 by myself, Nick Woodward and my wife, Donna. I started out in the gas industry in 1980 as an apprentice with British Gas and now have over 42 years experience. We are a family run business with 15 employees including our sons, Alex and Dan and we are based in Harthill on the outskirts of Sheffield. We install, service and repair appliances that run on Natural Gas, L.P.G and Oil. We now have approximately 2000 households covered on Service Contracts offering repairs 365 days per year giving our customers peace of mind. Brookhouse Gas are proud to work with Worcester Bosch and Novuna to offer our customers a range of payment options for your new boiler and heating systems. Have a look at our web site for full details. Short of time? not wanting a salesman through your door when you need a new heating system? Brookhouse Gas offer an online quotation system to give you a guide price for your new boiler - it only takes 60 seconds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,093)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpfull professional service

Very helpfull professional service. New boiler and radiators installed by skilled and friendly personnel

7 August 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Terry. Great to read comments like this

Rated 5 out of 5 stars

Always great service

Always great service. Been using Brookhouse Gas for over 20 years and they have never let us down.

6 August 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Hope we can look after you for another 20 years. Thank you for your kind words Sarah

Rated 5 out of 5 stars

This review is for a recent service…

This review is for a recent service visit.
I was contacted in advance about an appointment and reminded politely the day before.
The engineer arrived on time. He was pleasant, professional and well turned out.
The service was carried out efficiently and the engineer was polite and communicated well

5 August 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Mr Dingle

Rated 5 out of 5 stars

Great and reliable team

Great, reliable and very professional company. Responding swiftly to service requests, providing personalised advice. Working to very high standards always taking care of the surroundings and the property. Highly recommended!!

5 August 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you so much Lidia

Rated 5 out of 5 stars

First class service

We recently had our boiler upgraded by Alex. We are delighted by this courteous young man’s visit to our home, he helped us to get the Hive up and running (we are not youngsters so the internet can be a bit of a steep learning curve!) He was prompt, thorough and left our property very tidy. First class service.

3 August 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you very much Mr Swain. Its lovely to read reviews like this and i will pass your comments on to Alex. Thank you again

Rated 5 out of 5 stars

I have trusted Brookhouse with my…

I have trusted Brookhouse with my servicing of gas appliances, fitting of radiators, repairs and removal of an old warm air boiler.
I have always found them friendly, accommodating when booking appointments, excellent work ethic from their staff and fair costs.
I have no hesitation in recommending the Company.

4 August 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you for your kind words Janet. We really appreciate your review

Rated 5 out of 5 stars

Always an excellent service from Brookhouse Gas

Always an excellent service from Brookhouse Gas - Punctual, polite and knowledgeable cleared up left no mess - thank you Jack

29 July 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you. I will pass your comments on to Jack

Rated 5 out of 5 stars

Arrived bang on time

Arrived bang on time, always polite and courteous, cant recommend highy enough.👍

27 July 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Dave

Rated 5 out of 5 stars

Excellent service

As usual efficient and friendly service. Thank you

22 July 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Richard

Rated 5 out of 5 stars

Excellent service from Brookhouse Gas …

Excellent service from Brookhouse Gas given by Mark.. who was Friendly polite and very efficient.. Highly Recommended Happy Customer.. 😊

22 July 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Teresa. I have passed your comments onto Mark

Rated 5 out of 5 stars

Great service every time

Great service every year, great bunch of lads that you can really trust, I would recommend them every time.

16 July 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Karen

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