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Bruno Independent Living Aids Reviews 4,292

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, sturdiness, and ease of use, often describing it as a "game changer" that significantly improves their daily lives and allows them to remain in their homes safely. Many people highlight the professionalism, knowledge, and courtesy of the staff, from sales representatives to installers, who ensure a smooth and comfortable experience. The service, including installation, is frequently noted as efficient, timely, and well-explained, with technicians taking the time to demonstrate usage and address concerns. However, some customers also noted occasional issues with the product, such as circuit board failures or a loud noise when changing the chair's position, which some found disruptive. A few people mentioned initial installation problems, like a basic preowned unit not running smoothly or an obstruction switch needing recalibration, though these issues were typically resolved by dedicated installers.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising its quality, sturdiness, and overall... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the sales... See more

Service

Clients share positive opinions on service, frequently highlighting the quick and professional installation... See more

User experience

People report positive experiences with the user experience. Customers praise the ease of use, with many... See more

Quality

Users describe positive interactions with quality. Many customers praise the sturdiness and excellent... See more

Based on these reviews

Rated 5 out of 5 stars

We are 75 yrs old and still in good health, though my wife has knee issues going up/down stairs, and I’ve stumbled on stairs when carrying stuff up/down. Our neighbors have a Bruno stairlift. I lik... See more

Rated 5 out of 5 stars

The installation was fairly quick and precise. Installers cleaned up after themselves and proceeded to instruct us on operating the stair lift. It is a great addition to an in-law apartment built ab... See more

Rated 5 out of 5 stars

Thank you This device makes it possible for us to move into our home We are unable to climb the stairs because of chronic arthritic pain in lower back, knees and hands. Now we no longer are af... See more

Rated 5 out of 5 stars

We recently purchased a home with the intent of putting two chairlifts in for my husband. We called All Mobility Solutions in Delmar, MD. We found their estimator and installer John very knowledgeable... See more


Company details

  1. Mobility equipment supplier

About Bruno Independent Living Aids

Written by the company

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Bruno Stair Lifts
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Dealers Near Me

Bruno® Stair Lifts | Built to Last
Veteran-Founded
Family-Owned
Made in USA

Bruno is dedicated to making life easier for our customers by crafting the highest quality American-made stair lifts.

Bruno stair lift are designed by American engineers for industry-leading dependability. Installed and supported by North America's largest and most experienced network of local stair lift dealers - Bruno strives to deliver the superior customer experience we believe all customers deserve.

Bruno indoor, outdoor, straight and curved stair lifts save space on your steps, deliver superior ride quality and are built to last. All Bruno indoor stairlifts feature a Limited Lifetime Warranty, while all outdoor models come with a 5-Year Limited Warranty.

Get your free Bruno stair lift quote today!


Contact info

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4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 7% of negative reviews

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Rated 5 out of 5 stars

Getting up and down the stairs

My son had a Bruno stair lift installed while I was in the hospital recovering from cancer surgery. When I returned home, I was immediately able to get up and down the stairs (our living space is on the 1st floor; or bedrooms and bathrooms on the 2nd floor).

19 December 2025
Rated 4 out of 5 stars

A great addition to our home.

I am generally very pleased with our Bruno Elite straight stairlift. However, I do have some issues:
1) The up/down switch is rather flimsy and precariously placed. A push button type switch would be better.
2) When the chair passes over the rail joint, it is rather jerky.
3) The up charge for different coloured upholstery is prohibitively high.

On the positive side, the installers were very professional and friendly.

12 February 2026
Rated 1 out of 5 stars

The stair lift chair has a terrible…

The stair lift chair has a terrible sound when you are changing its position. It is causing our animals to hide under the sofa whenever they think we will use it. We can’t use it at night because the sound wakes people up. It’s not the motion of it moving on the stairs it is the turning of the seat once you get to the destination. It’s just terrible!!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

The installers were great

The installers were great, and so far the stairlift is too! What a relief to have the safety for taking my dad out. He balked about getting it, but he's said more than once how much easier it is and he feels safer.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

The presentation of the equipment was explained thoroughly and all my questions were answered. Scheduling was quick and the technician did excellent work in explaining to my father how the equipment works. My father is enjoying the lift. Thank you for the excellent service.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Getting a stair-lift is easy and fast.

The whole process of acquiring a stair-lift was fantastic, took only a week. They came and gave me an estimate on Monday and came back on Friday and installed, the process was done very professionally. I would highly recommend your product to others.

13 March 2026
Unprompted review

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