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Bruno Independent Living Aids Reviews 4,292

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, sturdiness, and ease of use, often describing it as a "game changer" that significantly improves their daily lives and allows them to remain in their homes safely. Many people highlight the professionalism, knowledge, and courtesy of the staff, from sales representatives to installers, who ensure a smooth and comfortable experience. The service, including installation, is frequently noted as efficient, timely, and well-explained, with technicians taking the time to demonstrate usage and address concerns. However, some customers also noted occasional issues with the product, such as circuit board failures or a loud noise when changing the chair's position, which some found disruptive. A few people mentioned initial installation problems, like a basic preowned unit not running smoothly or an obstruction switch needing recalibration, though these issues were typically resolved by dedicated installers.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising its quality, sturdiness, and overall... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the sales... See more

Service

Clients share positive opinions on service, frequently highlighting the quick and professional installation... See more

User experience

People report positive experiences with the user experience. Customers praise the ease of use, with many... See more

Quality

Users describe positive interactions with quality. Many customers praise the sturdiness and excellent... See more

Based on these reviews

Rated 5 out of 5 stars

We are 75 yrs old and still in good health, though my wife has knee issues going up/down stairs, and I’ve stumbled on stairs when carrying stuff up/down. Our neighbors have a Bruno stairlift. I lik... See more

Rated 5 out of 5 stars

The installation was fairly quick and precise. Installers cleaned up after themselves and proceeded to instruct us on operating the stair lift. It is a great addition to an in-law apartment built ab... See more

Rated 5 out of 5 stars

Thank you This device makes it possible for us to move into our home We are unable to climb the stairs because of chronic arthritic pain in lower back, knees and hands. Now we no longer are af... See more

Rated 5 out of 5 stars

We recently purchased a home with the intent of putting two chairlifts in for my husband. We called All Mobility Solutions in Delmar, MD. We found their estimator and installer John very knowledgeable... See more


Company details

  1. Mobility equipment supplier

About Bruno Independent Living Aids

Written by the company

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Bruno Stair Lifts
Reviews
Dealers Near Me

Bruno® Stair Lifts | Built to Last
Veteran-Founded
Family-Owned
Made in USA

Bruno is dedicated to making life easier for our customers by crafting the highest quality American-made stair lifts.

Bruno stair lift are designed by American engineers for industry-leading dependability. Installed and supported by North America's largest and most experienced network of local stair lift dealers - Bruno strives to deliver the superior customer experience we believe all customers deserve.

Bruno indoor, outdoor, straight and curved stair lifts save space on your steps, deliver superior ride quality and are built to last. All Bruno indoor stairlifts feature a Limited Lifetime Warranty, while all outdoor models come with a 5-Year Limited Warranty.

Get your free Bruno stair lift quote today!


Contact info

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4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 7% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Forest was great. Came out early in the week and had my chairlift installed later the same week. Quality product and service

8 January 2026
Rated 5 out of 5 stars

Professional and timely

Our situation had some tricky aspects, and they were all anticipated and accounted for. Installation was timely, and everything was in place in time for our Christmas celebration.

1 December 2025
Rated 5 out of 5 stars

Extremely Pleased

Detail explanation on the phone and quote. Quick response(2 days) 2 1/2 Hour installation. And finally detailed instruction on usage.

7 March 2026
Rated 1 out of 5 stars

Return policy

Hi,
I'd like to give a review but the truth is, we never used the lift. I bought it for my mom who passed away before she could use it. It was installed on Dec 30th and we called 6 weeks later to see if they'll would buy it back since it was still brand new. The guy offered me $500! I paid $3400 six weeks prior. To say I was shocked is an understatement!
I have to admit that I have a bit of a bad taste in my mouth for your company.

6 March 2026
Rated 5 out of 5 stars

Can’t recommend enough!!

Everything about my experience was easy, straightforward and cost effective. Working with Skip Ford for purchase and installation was a breeze. And we couldn’t be happier with our new stairlift and accessibility.

6 January 2026
Rated 5 out of 5 stars

Customer service & installation were…

Customer service & installation were both outstanding. The two lifts we purchased exceeded our expectations. They are so sturdy & well made, not to mention easy to use & maintain. The lifts have made a huge difference in our lives!

5 January 2026
Rated 5 out of 5 stars

cannot go wrong

wonderful staff! great products at fantastic prices. perfect fit for what we needed and we love the product. worth the money. we would recommend this stairlift to everyone.
thank you...

28 December 2025
Rated 5 out of 5 stars

Great service

The salesman walked us through the best options for my mom. The installer was fantastic, explained everything we needed to know to get her using the stairlift.

22 January 2026

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