BRUNO Reviews 

4,257
•
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Brunobed is a specialist interior furniture company that focuses on few products, which also means their focus is quality. I bought Bruno sofa bed 160cm, the buying process went smooth and within 2 w... See more

Company replied

Rated 4 out of 5 stars

I had a lot of questions regarding my order and the customer service responds were accurate and on time. There was problems with delivery and they were solved promptly and to my full satisfaction. Als... See more

Company replied

Rated 5 out of 5 stars

Delighted with this sofa bed. It arrived in less than two weeks with efficient delivery staff. The sofa bed was easily assembled, clear instructions with quality hardware and assembly aids. The fabric... See more

Rated 5 out of 5 stars

High quality product, exactly as described and expected. Good instructions and tools provided to assemble sofa bed. All solid wood and good quality upholstery. haven't tested it by sleeping overnight... See more

Company details

  1. Home Furniture Shop

Written by the company

Bruno steht für ausgewählte Materialien, Fertigung in Handarbeit und eine klare Designsprache. Das Ergebnis sind hochwertige Möbel für einen besonders erholsamen Schlaf. Durch unseren Online-Direktvertrieb können wir Ihnen exzellente Qualität zu einem fairen Preis bieten.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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Replied to 93% of negative reviews

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4.7

All reviews

(4,257)

1,135 reviews in the last 12 months

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Rated 3 out of 5 stars

Not entirely happy with the purchase

Not entirely happy with the purchase. The inner lining is torn after a month of use because the legs do not fold properly and dug into the fabric. Also, the middle layer is softer than the other two and I always wake up with back pain due to bad posture. It is cheaper than the other options I had but if I had known these two issues I wouldn't have bought it. :(

11 January 2024
Unprompted review
BRUNO logo

Reply from BRUNO

Dear customer,

Thank you for sharing your feedback with us. We are sorry to hear about the issues you have encountered with your purchase from Bruno Interior.

We take quality and comfort very seriously, and it is disappointing to learn that the inner lining tore after such a short period of use and that you are experiencing discomfort due to the softer middle layer.

Please be assured that we will address these concerns with our manufacturing team to prevent similar incidents in the future. Additionally, we would like to offer our assistance in resolving these issues to ensure your satisfaction with our product.

Kindly reach out to our customer service team, and we will do our utmost to assist you further.

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.

Best regards,

Bruno

Rated 5 out of 5 stars

My Bruno sofa bed has arrived and it is…

My Bruno sofa bed has arrived and it is exactly as I expected, beautiful design and very well built.
The pull out mechanism it's brilliant, very easy and quick to open and close.
I did a previous review with only two stars because there was a problem with the lateness of sending the fabric samples but all has been sorted out to my complete satisfaction so I am a very happy Bruno Interior customer now, thank you.

1 January 2024
BRUNO logo

Reply from BRUNO

Dear Margherita,

Thank you for sharing your feedback. We are delighted to hear that your Bruno sofa bed has arrived and meets your expectations, with its beautiful design and sturdy construction.

We are pleased that you find the pull-out mechanism brilliant and easy to use. Your satisfaction is paramount to us, and we are glad to have resolved the issue with the fabric samples to your complete satisfaction.

We greatly appreciate your continued support and are thrilled to have you as a happy Bruno Interior customer. If you ever require further assistance or have any questions, please do not hesitate to reach out to us.

Best regards,

Bruno

Rated 5 out of 5 stars

Gorgeous sofa bed, fantastic quality and comfortable.

We received some good sized samples and brochure which made our decision to go ahead and order. The soda is lovely. Amazing quality and very comfortable. Delivery was frustrating, the people ignored our request to carry it around the back of the house to make it easier to get through the double doors. Instead they squeezed it through our front door which made the delivery very stressful. However the Sofa bed is perfect.

30 October 2023
BRUNO logo

Reply from BRUNO

Dear Angela,

Thank you for sharing your experience with Bruno. We apologize for the frustration experienced during delivery. Your feedback regarding the handling of the sofa bed is duly noted, and we will address this matter with our delivery team to ensure a smoother experience for our customers in the future.

We are happy to hear the quality of the fabric and the sofa itself is what you have hoped for. Should you require any further assistance or have any queries, please do nothesitate to contact us. Your satisfaction is our priority.

Best regards,

Bruno

Rated 1 out of 5 stars

Disgusting service

Disgusting service. The delivery company is terrible. Avoid

22 October 2023
BRUNO logo

Reply from BRUNO

Dear customer, thank you very much for taking the time to place a review. Your feedback is very important to us. We have been in contact about this issue and we have forwarded your complaint to our delivery partner. We are very sorry to hear you had a disappointing experience.

Rated 2 out of 5 stars

I am very disappointed with the…

I am very disappointed with the customer service in the UK. I ordered the fabric sample on the 2nd of November as I wanted to make sure I received them before the Black Friday discount so if I did like the material I would have definitely bought the sofa. I did not received the sample and after 2 weeks I call them to explain why I wanted the sample but every time they told me they've been sent but they will send them again this went on and on till after the Black Friday and Cyber Monday discount so I lost the opportunity to buy the sofa with 15% discount. I finally received the samples on the second of December and I like the material so I decided to wait for the Boxing Day discount but unfortunately this is only 10% so I am very disappointed with the customer service as they should have been honest and told me that the sample were finished in the uk so the had to come from Germany as they finally told me when I called to complain about the missed opportunity to buy it with the 15% discount. No apology received or offer to extend the discount considering that it was they fault that I did not received the material on time.

30 November 2023
Unprompted review
BRUNO logo

Reply from BRUNO

Dear customer, thank you for your review. We are sorry to hear you have a negative experience with us and that the fabric samples took so long to arrive. Our support have reached out to you to about the missed opportunity of the 15% discount. We hope our solution suits you well.

Rated 5 out of 5 stars

Top Sofabett

22 October 2023
BRUNO logo

Reply from BRUNO

Dear Davic,

Thank you for your feedback. We are delighted to hear the sofa bed meets your requirements. If you need anything else, we are happy to help.

Best regards,

Bruno

Rated 5 out of 5 stars

Sofa Bed

My sofa bed arrived 5 days from ordering
I am delighted with it,and love the colour.
Very well made, good quality.Extremely comfy to sit and sleep on.So easy to unfold
Thank you very much Bruno for your excellent service,and already recommending the sofa to others

18 November 2023
Rated 5 out of 5 stars

Fantastic Service & Quality. Delivered One Week After Ordering

I bought a sofa bed after I read good reviews regarding comfort. It was a choice between this one and a similar one from a well known retailer in the UK. This one is a more attractive design and took only one week to arrive despite it coming from Germany. I had bought a sofa from the UK retailer and it took much longer to arrive.
My daughter is now considering buying one for herself.

27 November 2023
Rated 5 out of 5 stars

I wanted a pul-out sofabed

I wanted a pul-out sofabed, rather than a metal frame type, for our self catering holiday let. Having had two metal frame sofabeds that guests bend I new these just wouldnt withstand constant use. Many pull out sofas on the market were unsuitable as the width of the bed was too small. We looked at chinese imports but could see quality was poor with no aftercare if there was a problem.

With Bruno I could tell we were buying quality from the first contact, to receiving fabric samples, to placing the order and delivery everything was perfect and we are delighted with the sofabed. It may be a little more expensive than others but the build quality means it will last and provide many comfortable nights sleep.

24 November 2023
Rated 4 out of 5 stars

Best choice for sofa bed…

I spent ages looking for the best possible sofa bed and I kept coming back to Bruno. I'm glad I chose this sofabed, as it is so well made. Being well sprung it is on the firm side, so I bought a good quality topper and hey presto- a fantastic bed for guests to have a good night's sleep on it. I used it myself for over a week as I was staying downstairs due to an injury and I was very happy.
If you are going to use this as a bed often, then it is absolutely worth finding the money for it. If you are wanting a snuggly sofa with only occasional use as a bed, then this is not for you, as it is a more rigid sofa.
I have had this sofa for a few months now, and wanted to give it some proper use before reviewing.

9 August 2023
Rated 5 out of 5 stars

Practical solution for visiting guests

Delighted with this sofa bed. It arrived in less than two weeks with efficient delivery staff. The sofa bed was easily assembled, clear instructions with quality hardware and assembly aids. The fabric looks hard wearing and good quality. Unfolding the sofa to make the bed is a minimal fuss and simple process, it makes a comfy mattress at a good height. Great design and superbly engineered.

20 November 2023
Rated 5 out of 5 stars

Very good

The Sofa is really good quality; it feels sturdy and well built. We haven't slept on it yet but matress is on the harder side. Otherwise, great experience and the product is highly recomended.

25 October 2023
Unprompted review

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