I switched to Bruno Marc from Johnston Murphy shoes. Same quality, comfort and style. Yet I personally love the selection of casual shoes Bruno March has to offer. I purchased the wrong size (too sma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed an order by mistake. Originally, they denied my refund but this was through AI NOT a person. Estella from customer service the next morning took care of everything. Estella turned a negativ... See more
Company replied
Received a pair of boots from Bruno Marc that didn't end up fitting just right and they were very helpful in guiding me through the return process, even offering me a coupon on my next order. The boot... See more
Company replied
First time ordering from BrunoMarc, several pairs of dress shoes. Timely delivery, exactly as promised. Returned a pair b/c not the right style w my suit - they were very helpful and supportive, rapi... See more
Company replied
4.5
Excellent
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time buyer
First time buyer, and I'll consider coming back. I ordered 3 shoes, but only 2 were delivered. They sent the missing pair after I reached out which was good. I sent one pair back because it was easily an entire size too small vs the other shoes in the same size, but the return wasn't free. Unsure yet about the quality, but customer service was responsive and helpful.
18 June 2026
Unprompted review
Reply from Brunomarc
Hi Lucas,
Thank you for your kind words. We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Total satisfaction :)
I own numerous pairs of shoes from them ! The prices are incredible and their customer service is Amazing! I had a small issue so I contacted their customer service department through email and in no time at all they reached out to me to help solve the issue !! The shoes are comfortable and stylish !! Definatly going to continue to purchase their products !!
16 June 2026
Unprompted review
Reply from Brunomarc
Hi Gaven Pangos,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible, coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
Comfortable and quality made shoes
Comfortable and quality made shoes. Easy to work with when processing a return.
4 June 2026
Unprompted review
Reply from Brunomarc
Hi Shane Sensenig,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible, coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
I ordered a pair of shoes for my husbanc…
I ordered a pair of shoes for my husband, and they arrived very quickly. He really liked the style, but they were too tight across the instep. He owns other Bruno Marc shoes that he loves, so this was disappointing—especially since this style doesn’t come in a wide option. The return process was simple with the prepaid label, but I was still charged a return fee. If I had ordered through Amazon, the return would have been free.
18 May 2026
Unprompted review
Reply from Brunomarc
Hello Susan Bacsick,
Thank you for taking the time to bring this to our attention.
I am very sorry to hear about your unpleasant return experience. We’re committed to improving our services and ensuring every customer has a positive experience. One of our customer support representatives will reach out to you soon.
Ordered a pair of shoes and received…
Ordered a pair of shoes and received them very quickly. Beautiful shoes but unfortunately they run small. Return was very easy with prepaid label.
26 May 2026
Unprompted review
Reply from Brunomarc
Hello JENNIFER,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed.
Your comment has given us valuable insight into the styles and designs that we provide at Bruno Marc.
We sincerely thank you for taking the time to share your thoughts with us.
Bought a pair of shoes which were… too big
Bought a pair of shoes which were comfortable, but really didnt fit. emailed my concern and was immedately taken care of. able to get the pair's that i need without any additional issues. Great experience and professionalism...
2 June 2026
Unprompted review
Reply from Brunomarc
Hello Dennis A Walker,
Thank you for your glowing review!
We're delighted to hear that you had such a positive experience with our company and that our products/services exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs.
Thank you for choosing us.
The quality of Bruno Marcs shoes
The quality of Bruno Marcs shoes are Top Tier and the selections are excellent I love them, their customer service is excellent and they're response is very quick. My only complaint is I'd wish they would use 1 or atleast a Solid courier for their shipping, some of the couriers they use is hard to track your orders.
19 May 2026
Unprompted review
Reply from Brunomarc
Hello Lee.G,
We're so happy to hear you had a great experience with Bruno Marc.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Reply from Brunomarc
Hi Daniel Robinson,
We’re sincerely happy to hear that you had a positive shopping experience and purchase!
Our mission is to deliver the best products possible coupled with quick, supportive service.
Reviews like these drive us to keep raising the bar.
Impressed!
I recently purchased 2 pair of Brunomarc shoes. I didn't request nor pay for expedited Shipping, yet I received the shoes within 3 to 4 business days. Additionally, I wasn't presented with the opportunity to apply the Welcome Discount online during the ordering process, so I contacted Customer Service
a few days after I received my shoes. They credited my credit card with this Discount.
I like my shoes, and I'm impressed with the quality of Customer Service and speed of Shipping.
28 May 2026
Unprompted review
Reply from Brunomarc
Hello Jett,
We appreciate you acknowledging our timely deliveries and customer support!
We strive to be remarkable, and your support motivates us to do so. Welcome to the family, and we hope you enjoy more products from us in the future.
Thank you for your support.
Great customer care
I ordered a pair of white shoes and when I received them, they were stained.
I reached out to customer service and wow they took care of me immediately!
Thank you Alyssa !
23 May 2026
Unprompted review
Reply from Brunomarc
Dear ed castro,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
I bought these Bruno Marc dress…
I bought these Bruno Marc dress sneakers for their sharp look, but after about six months, the inner lining tore, making them uncomfortable to wear. It’s disappointing for a shoe to wear out this quickly from the inside. Hopefully, future pairs will be made with more durable materials. Unfortunately, I can’t enjoy wearing them again that soon.
28 April 2025
Unprompted review
Reply from Brunomarc
Dear Essa Sisoko,
Thank you for taking the time to share your feedback on Trustpilot regarding your recent experience with our [CrossFlex NeatPolish+] Men's Wide PU Leather Dress Sneakers. At Bruno Marc, we deeply value every customer’s voice, and we are truly sorry to hear that your sneakers’ inner lining tore after six months of wear, which made them uncomfortable to wear and caused you disappointment.
We take product durability very seriously, and your comment about the inner lining has been immediately brought to the attention of our quality control and product development teams. We are actively following up on this matter—our customer service team has already sent you an email to request some pictures of the torn inner lining, which will help us thoroughly investigate the issue and identify areas for improvement in our materials and craftsmanship.
Please rest assured that we are committed to resolving this issue to your satisfaction. Once we confirm the details of the damage through the pictures you provide, we will promptly offer you a suitable solution. We also want to assure you that we are continuously working to enhance the durability of our products, and your feedback will play a key role in helping us improve future pairs of sneakers.
Thank you again for your honest feedback—it is customers like you who help us grow and deliver better products. We hope to have the opportunity to regain your trust and provide you with a better shopping experience in the future.
Sincerely,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
bad shoe; awful customer service
Significant defect in the left shoe that cut open my left heel. 30% refund offered. Buy shoes from a company that takes pride in their quality and customer service.
13 December 2025
Unprompted review
Reply from Brunomarc
Dear Bryan,
Thank you for taking the time to share your feedback.
It is deeply regrettable that the product you purchased caused injury to your heel, especially during an important business trip. Your satisfaction and trust are incredibly important to us, and we take your concerns very seriously.
While your order was placed in March (beyond our standard 90-day warranty), we recognize this was your first wear, and we have been actively following up to address the issue since your initial reach-out. Our team is committed to finding a resolution that acknowledges your experience, and we are continuing to communicate with you directly to work toward a fair outcome.
As a brand that values integrity and long-term customer relationships, we sincerely regret letting you down. We value your feedback as it helps us improve our products and services, and we are dedicated to ensuring every customer feels heard and supported. Please know we are working diligently to resolve this matter, and we appreciate your patience as we do so.
If you have any additional details to share, please feel free to reach out to our customer service team directly—we are here to help.
Sincerely,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
HORRIBLE RETURN POLICY- POOR QUALITY
I bought 2 pairs. Of one pair one shoe was damaged. Asked to return and get refunded. They said we offer 30% refund and keep the shoes. Of course would never wear a damaged shoe and they never accepted to fully refund. Make you pay for return expences as well. AVOID this company and their website. HORRIBLE policies, POOR QUALITY products
22 September 2025
Unprompted review
Reply from Brunomarc
Dear Michael Kladas,
Thank you so much for taking the time to share your experience with us—feedback like yours helps us improve, and we truly appreciate you bringing this issue to our attention.
We want to take a moment to clear up any misunderstandings around your recent shoe order, including our return shipping process, warranty policy, and how we addressed your concern. Your experience matters deeply to us, and we want to ensure you have a full, clear picture of our policies and actions.
First, let’s clarify return shipping costs for damaged items:
Our general return policy does note that customers cover shipping fees for regular requests (e.g., a change of mind). However, this rule never applies to items received damaged, and we want to be crystal clear: in our previous conversations, we never intended to suggest you would need to pay for return shipping for your damaged shoe. We realize this led to an unintended misunderstanding, and we apologize for any confusion or frustration this may have caused.
Next, a transparent breakdown of our warranty policy:
To help you understand how we handle product issues, our warranty covers all items for 90 days against manufacturing or material defects. Here’s how it works in practice:
For issues arising within the first 30 days, customers qualify for a full refund or replacement. After 30 days but within the warranty period, they will receive partial compensation depending on the issue. Please note that not all cases guarantee a full refund or replacement, as compensation is determined by specific circumstances.
How we addressed your damaged shoe:
When you first reached out about the damage, our initial assessment—based on the limited details we had at the time—suggested it might be a minor defect. Following our 30+ day warranty guideline, we first offered a 30% partial refund.
But as soon as you shared that this didn’t meet your needs, we made your satisfaction our top priority (as it always is). We didn’t hesitate to adjust course: we processed a full refund for you right away, with no extra steps or delays.
We sincerely apologize for the frustration and inconvenience you faced during this process. Our team works hard to communicate policies clearly and resolve issues fast—and we’re truly sorry we didn’t proactively clarify these details from the very beginning.
We hope this explanation clears up any misunderstandings, and we’d be grateful for the chance to earn back your trust.
If you have any other questions, or if there’s anything else we can do to make this right, please don’t hesitate to reach out.
Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Unlike Amazon they force you to pay…
Unlike Amazon they force you to pay shipping on returns. The shoes are nice looking but of questionable quality. They lost a potentially long term cust
1 August 2025
Unprompted review
Reply from Brunomarc
Hello James Wright,
Thank you for letting us know about the issue.
We understand your frustration regarding return shipping costs, and we want to clarify that this policy is clearly outlined in our return policy (available at https://www.brunomarc.com/pages/return-policy), where we note that buyers are responsible for return shipping fees. This is a standard part of our process to help maintain fair pricing for all customers.
At this time, We've already reached out to you directly to address the return shipping cost concern, and we're committed to working through this with you to find a solution that leaves you satisfied.
Your experience matters greatly to us, and we hope to resolve this promptly.
Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Horrible return policy
The show is decent but the leather isnt very soft. Their return policy is a joke. They first said to just give them to someone else which I couldn't believe they would say that and then they only give you 30% refund. They are a joke!!
10 February 2025
Unprompted review
Reply from Brunomarc
Hi dear,
We are saddened to hear about the issue you encountered with our product.
I think there may be some misunderstanding on your part.
Please note that the 30% refund option is for you to keep the shoes.
If you return the shoes, we will arrange a full refund.
Would you mind contacting us and providing us with the necessary information? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
support@brunomarc.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Bruno Marc Arch Support Sneakers make daily walk joyful!…
I am very happy with my Bruno Marc Arch Support Dress Sneakers. After trying similar sneakers from several other vendors, I found that Bruno Marc's sneakers are most comfortable. The addition of Arch Support makes daily walk of 10,000+ steps more joyful!
8 January 2025
Unprompted review
Reply from Brunomarc
Your comments have been shared with our entire team at [Brunomarc]. When we hear from a happy customer like you, we spread the positivity around! Thank you for your generous time. :)
I just bought my son a pair of boots
I just bought my son a pair of boots, the quality is excellent. Last year, I bought him a similar style boot from a well known, expensive name brand and these absolutely compare. I may even say they appear to be better made!
19 December 2024
Unprompted review
Reply from Brunomarc
Thank you so much for your fantastic review! We’re thrilled to hear that your son is enjoying the boots and that you’re impressed with their quality. It means a lot to us that you find them comparable, if not better, than a well-known, expensive brand. We take pride in providing great value and craftsmanship, and your feedback is truly appreciated.
If you need anything else or have more questions, please feel free to reach out. Thanks again for choosing Bruno Marc!
Bruno Marc Shoes
Brunomarc makes high quality shoes at low prices. I recently got a pair of their shoes for my husband. It is a casual pair of shoes that he can wear in the autumn and winter months. He said the fit is good and they look well made. I would purchase Brunomarc shoes again.
30 November 2024
Unprompted review
Reply from Brunomarc
Thank you so much for your kind words! We’re super happy to hear that you loved our product. We work hard to bring you the best experience possible and it makes our day to know we’re close!
Comfy & Fashionable shoes
I gave my husband a couple of pairs of Bruno Marc shoes and he love them especially the mens casual dress sneakers. He said they are really comfortable!
11 November 2024
Unprompted review
Reply from Brunomarc
Thanks for the awesome review about our shoes, Mari. We’re so pleased to hear it's working just as it should and that your husband is enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.
Excellent Service and Great Shoes
I have been ordering shoes from this company for 2 years. They are durable, lightweight, and most of all comfortable. I work in the Restaurant Industry and I am on my feet for 10-12 hours a day and my feet never hurt. The shoes last a long time and are easy to clean. They are also very classy looking and people comment on my shoes all the time.
18 November 2024
Unprompted review
Reply from Brunomarc
We really appreciate you taking the time to leave us a review, Shawn. These are the stories that keep us so motivated to continue creating loves styles and designs that accommodate every one of our members and their needs. We’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.