Brunomarc Reviews 

122
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the impressive quality, stylish appearance, and great overall value of the footwear, noting that the products are exceptionally comfortable for daily wear and special occasions. Additionally, people appreciate the remarkable support team for providing rapid responses and offering helpful guidance whenever issues arise. Some reviewers were not happy with occasional sizing inconsistencies and mentioned that return shipping expenses must be covered out of pocket. A few consumers also experienced minor manufacturing defects or occasionally received incorrect items, though customer service staff typically resolved these situations very quickly.

What people talk about most

Product

Consumers experience mixed feelings regarding the product, often praising the stylish design, comfort, and... See more

Customer service

Customers had positive experiences with customer service, frequently noting that the support team was... See more

Quality

People report positive experiences with quality, highlighting that the footwear is comfortable, beautiful,... See more

Order

Users describe ambiguous interactions with order experiences, as many reviewers report satisfaction with... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the timely, efficient support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I switched to Bruno Marc from Johnston Murphy shoes. Same quality, comfort and style. Yet I personally love the selection of casual shoes Bruno March has to offer. I purchased the wrong size (too sma... See more

Company replied

Rated 5 out of 5 stars

I placed an order by mistake. Originally, they denied my refund but this was through AI NOT a person. Estella from customer service the next morning took care of everything. Estella turned a negativ... See more

Company replied

Rated 5 out of 5 stars

Received a pair of boots from Bruno Marc that didn't end up fitting just right and they were very helpful in guiding me through the return process, even offering me a coupon on my next order. The boot... See more

Company replied

Rated 5 out of 5 stars

First time ordering from BrunoMarc, several pairs of dress shoes. Timely delivery, exactly as promised. Returned a pair b/c not the right style w my suit - they were very helpful and supportive, rapi... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

122 reviews

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4.5

All reviews

(122)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality men’s shoes

I have had several great experiences with Bruno Marc men’s shoes. They are my husband’s favorite for a few reasons. Shoes are well constructed and comfortable. We were on vacation recently, and one his favorite Bruno Marc shoes came with us. They kept his feet comfortable on the cobblestones, held up beautifully and looked stylish as well.

30 October 2024
Unprompted review
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Reply from Brunomarc

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our company and that our products meet your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.

Rated 5 out of 5 stars

This is a great company to purchase…

This is a great company to purchase from. Quick shipping and nice products

13 November 2024
Unprompted review
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Reply from Brunomarc

Thank you for posting your positive review. At Bruno Marc, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our [phone/email/chat service] was provided in a timely manner. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Great Men's Shoes

My Husband loves these shoes from Bruno Marc. They make great dress shoes as well as casual and great for wear at work. Comfortable and stylish as well as durable. They pair well with work attire and dressed down casual with jeans or shorts. When it comes to shoes for men Bruno Marc is a great brand.

12 November 2024
Unprompted review
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Reply from Brunomarc

Thank you so much for your kind words! We’re super happy to hear that you loved our product. We work hard to bring you the best experience possible and it makes our day to know we’re close!

Rated 5 out of 5 stars

Stylish and Classy Shoes

BrunoMarc has the most stylish and classy shoes for Men. We have a pair of Men's Smart Casual Oxford Hybrid Sneakers and they are flexible, durable and they fit true to size. These BrunoMarc's have additional features just as other styles do.

8 November 2024
Unprompted review
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Reply from Brunomarc

Thank you so much for your kind feedback! We’re thrilled to hear that you’re enjoying the Men's Smart Casual Oxford Hybrid Sneakers. It’s great to know that you find them stylish, flexible, and durable. We truly appreciate your support and are always here to assist you with any questions or future needs.

Thank you again for choosing BrunoMarc! :)

Rated 5 out of 5 stars

quality comfortable shoes

These shoes came really quickly and arrived in good condition. My fiancé liked the color way and also commented that they were as comfortable as more expensive pairs of shoes he has . They don’t look cheap either or plastic-y and seem like they will hold up for a while .

9 November 2024
Unprompted review
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Reply from Brunomarc

With so many great fashion companies to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We agree that our shipping time can be pretty efficient. Our logistics team will be so delighted to hear that you enjoyed receiving your item sooner than expected. We look forward to serving you again soon.

Rated 5 out of 5 stars

I love Bruno Marc's shoes for men

I love Bruno Marc's shoes for men! I received a pair to test for my fiance. He tried them on right away and told me how comfortable they were. He has to stand a lot for his job, so he plans on using them regularly. The quality was impressive and the shoes not only were elegant, but sturdy. Would 100% recommend!

8 November 2024
Unprompted review
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Reply from Brunomarc

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our company and that our products meet your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.

Rated 5 out of 5 stars

Quality shoes

This is such a nice brand that offers quality shoes at affordable prices. The shoes came nicely packaged in protective bags and in a shoe box. The shoes are of high quality and are not only comfortable to wear but look so stylish. I love the stylish details and the combination of style and comfort. There are so many different styles to choose from. I highly recommend this brand!

6 November 2024
Unprompted review
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Reply from Brunomarc

Taking the time to leave such a great review about our service, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you. :)

Rated 5 out of 5 stars

Stylish Shoes

Love the design of these shoes. They are very stylish. Nice sleek design give them an elegant look, but can easily be worn with casual wear. The fit is perfect and they have a comfortable cushioned sole. They are lightweight. Subtle blend of cool colors.

5 November 2024
Unprompted review
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Reply from Brunomarc

Hi Yvonne,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar. :)

Rated 4 out of 5 stars

Cheap and durable

Cheap and durable, there's no better qualities for everyday smart-looking shoes. For this range of prices they are all made of faux leather of course, which means they are not actually formal shoes, but it is a rather practical solution for those who are too busy to do proper shoe-care.

3 October 2023
Unprompted review
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Reply from Brunomarc

Hi there, we’re so glad to hear that you enjoyed our shoes. We remember how you mentioned the importance of durability and price, and we're thrilled that it met your expectations! Looking forward to your next visit.

Rated 1 out of 5 stars

DIRTY SOCKS WITH EVERY PAIR

DIRTY SOCKS WITH EVERY PAIR? The pair of shoes that I ordered and paid for came with a a dirty smelly sock in each shoe. This was disgusting. I opened the shoes to look at them to find this disgustment! The woman that I spoke with at the company just told me to send a photo but they wouldn't really do much. REALLY? At the very least I expected a replacement pair of shoes. I am beyond disappointed and very disgusted. The shoes were obviously shipped without being checked and were obviously worn be someone else. Neither of these events are ok.I left pictures on the e-mail as well as contact information. Nothing. Be very very careful before ordering from Bruno Marc.

17 November 2023
Unprompted review
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Reply from Brunomarc

Hi dear,

We are saddened to hear about the issue you encountered with our product. We have passed your feedback to our warehouse to prevent the same issue from happening again.

Kindly understand that when initiating a warranty claim, your registered account, order information, and a detailed description of the damages will need to be provided along with supporting photos. Upon reviewing the claim, replacements parts will be supplied, or a refund will be issued to compensate for any defects. We apologize for the confusion caused.

Would you mind contacting us and providing us with the necessary information? And we will do our best to resolve the issue for you.

I would like to attach our email address for the support team.
contactus@brunomarcshoes.com

I look forward to solving this issue with you and hope to hear from you.

Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Rated 5 out of 5 stars

Great shoe for the price

Great shoes. I discovered the Bruno Marc shoes after my last back surgery. I am a deacon and didn’t want to continue wearing tennis shoes to church. I found the the dress sneakers casual Oxford brown. I was so surprised when I got them they were so comfortable and looked like wing tip shoes. I then ordered a black pair. I received so many compliments on my shoes. I then ordered a pair of mesh oxfords. They were great. Now I have recovered but continue to wear and buy your shoes. One 84 year old man in church asked where to get the shoes. I tried to explain how to order them. I finally ended up just buying him a pair of boots. I told him I got them for free. The boots were great. He loved them. I tell everyone that ask about them what a great shoe you get for the price.

1 October 2023
Unprompted review
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Reply from Brunomarc

Hi William, We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.

Rated 5 out of 5 stars

Unbeatable shoes.

For the price of these shoes it’s unbeatable! They are so comfortable & stylish, that I ordered 2 more different pairs. Great quality and very affordable! I love this company Bruno Marc!

30 September 2023
Unprompted review
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Reply from Brunomarc

Hi Armondo, thank you for choosing Bruno Marc shoes and taking the time to write this review. We remember how you mentioned the importance of quality and price, and we're thrilled that it met your expectations!

Rated 5 out of 5 stars

Recently got some black shoes and they…

Recently got some black shoes and they are awesome! I like the look and style as they can be used for casual and night life clothing. They feel ultra comfortable and makes me feel light on my feet!

30 September 2023
Unprompted review
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Reply from Brunomarc

Hi Deveraux, we're so glad to hear that you enjoyed the Bruno Marc shoes. It means a lot to us!

Rated 5 out of 5 stars

Good value, Nice style

The website design allowed me see just what I was going to get. The shoes were exactly as pictured and the style fit my needs. Customer service was very good and took care of any concerns I had. I'm looking good, feeling comfortable and got great value from my choice.

5 September 2023
Unprompted review
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Reply from Brunomarc

Hi Kurt, we're so glad to hear that you enjoyed the Bruno Marc shoes and our customer service. Your encouragement made my day! It is our mission to provide you with the best service and best product possible.

Rated 5 out of 5 stars

Great experience, great product

I received my shoes in the mail and the unboxing was more of an experience than the entire process. Bruno Marc puts the client on top from the start of the process to the product itself - Quality all arouond!

27 September 2023
Unprompted review
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Reply from Brunomarc

Hi there, we’re so glad to hear that you enjoyed the shopping experience with Bruno Marc. That is great news to know!

Rated 5 out of 5 stars

All styles, with quality and nice prices

Bruno Marc is the 'to go' place for a new pair of man shoes. After 15 days of wearing a classic Oxford model, I simply love them.They have everything I like in a pair of shoes. Whatever are your needs, classics models, new tendance, fashion model or just casual, Bruno Marc is simply the place to go, they have them all. I found their prices very affordable and reasonable, specially for the quality of the shoes. Shoes are nice looking but also true to size and confortable.
It is also easy to wander through the website, get clear informations when you need one, and they deliver fast. What's not to love?
I highly recommend to try them, you will love them.

16 August 2023
Unprompted review
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Reply from Brunomarc

Hello Susan T.,
We're so happy to hear you had a great experience with Bruno Marc. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.

Rated 5 out of 5 stars

They are experts in making quality shoes, comfortable and with excellent price.

Some time ago I decided to buy some boots, and looking I found this brand with good comments, because I decided to buy it because I also loved its design.
Seeing the quality of the materials used I decided to continue using their products, so I made another purchase of more products.
Since then I continue to wear it because their shoes have come out Super good, they are quite comfortable and have lasted me a long time.
This brand is dedicated to making good shoes and the price is very reasonable. From my experience every time I can I buy a different shoe and I always tell my friends of this brand that it has not disappointed me.

21 August 2023
Unprompted review
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Reply from Brunomarc

Hi Darlin,
Your comments have been shared with our entire team at Bruno Marc. When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.

Rated 5 out of 5 stars

I love this company's products

I love this company's products. I have several pair of shoes from this brand. My favorite are the wingtip boots which I have in black and brown. I get tons of compliments on. They are comfortable, they go with just about any pant I wear, and they are reasonably priced. Can't go wrong with Bruno Marc!

12 July 2023
Unprompted review
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Reply from Brunomarc

Hi Theismann,
Your comments have been shared with our entire team at Bruno Marc. When we hear from happy customers like you, we spread the positivity around! Thank you for your generous time.

Rated 5 out of 5 stars

These are very comfortable and great…

These are very comfortable and great looking shoes. Plus, the fact that they were a gift make them even better.

25 June 2023
Unprompted review
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Reply from Brunomarc

Hi dear,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.

Rated 5 out of 5 stars

I love Bruno Marc Shoes!

I love Bruno Marc Shoes! I have 7 pairs -- all stylish, comfortable, and reasonably priced. The quality of the shoes is excellent. What you see pictured online is what you'll receive. Selection is varied, ordering is easy, delivery is fast, sales are frequent... What's not to love? Thank you, Bruno Marc, for all the great shoes!

15 June 2023
Unprompted review
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Reply from Brunomarc

Hi Peter,
We're so happy to hear you had a great experience with Bruno Marc. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.

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