Brusby Surveyors Ltd Reviews 

434
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently highlight the exceptionally detailed and thorough property surveys, noting that the comprehensive reports provide immense peace of mind. People consistently appreciate the clear photographs, well-structured layouts, and practical explanations included in the documentation. Some reviewers were happy with the prompt communication, efficient problem-solving, and flexible scheduling offered throughout the entire process. Consumers also note that staff members are extremely knowledgeable, approachable, and always willing to answer various questions thoroughly. Many individuals state they would very readily recommend these professional surveying services to family and friends.

What people talk about most

Service

Users describe satisfaction with the service, highlighting prompt communication and professional expertise.... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during property surveys.... See more

User experience

Clients share positive opinions on user experience, highlighting prompt, thorough, and highly detailed... See more

Quality

Reviewers highlight high satisfaction with the quality of the service, noting that reports exceed... See more

Customer service

People report positive experiences with customer service, highlighting informative staff who are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My initial enquiry with Phillipa was informative, she was able to answer all of my questions about which level of survey i needed and more. Extremely thorough report from Alistair, lots of advice asid... See more

Company replied

Rated 5 out of 5 stars

Very prompt and thorough survey. Compared to the last time we moved house and had a survey done, this was a lot more detailed and had lots of photos included as well to illustrate specific points. C... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with the level 2 home buyers report provided by Alistair. The detail was far and above what i expected it to be for the level of survey I chose which showed things to look out for i... See more

Company replied

Rated 5 out of 5 stars

Alistair Brusby did a visual inspection of my detached house due to my concerns about internal cracking. He was thorough and detailed in his observations and very good at answering questions and conce... See more

Company replied


Company details

  1. Chartered Surveyor
  2. also in
  3. Building consultant
  4. Building Inspector
  5. Home Inspector
  6. Property Surveyor
  7. Surveyor

Written by the company

Chartered Building Surveyors & Chartered Building Engineers. We provide a full range of building surveying services to residential and commercial clients including: The full suite of RICS Survey Reports, Full Building Surveys, Structural Inspections, Specific defect inspection reports, Party Wall Act and Dilapidations throughout East Yorkshire. Including Hull, Beverly and all surrounding areas.


Contact info

5.0

Excellent

TrustScore 5 out of 5

434 reviews

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5.0

All reviews

(434)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Damp ingress between outbuildings on party line.

Alistair was very thorough when inspecting the buildings. He was very willing to explain the issues & remedy's to eliminate water ingress.
The report he produced was very clear and a fair assessment of state of the buildings. I would have not problem in recommending Brusby Surveyors.

26 September 2025
Unprompted review
Rated 4 out of 5 stars

Survey Report easy to read and understand.

Alistair managed to fit our survey in at short notice. The provided report was delivered within the agreed timescale and was easy to read and understand. It helped remind us of things we still needed to ask and was of sufficient detail. The cost of the survey was a little higher than I had expected to pay but getting a good survey was the important factor and I went with the reviews.
Would have given 5 stars but cost was a little high.

15 October 2025
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Reply from Brusby Surveyors Ltd

Thank you for leaving a review. We are sorry that you consider the fee higher than expected.

We always provide a fee quote to clients at the enquiry stage so that clients can compare our fee and services to other surveyors. This allows clients to make an informed choice if they wish to proceed with an instruction with us.

I am pleased that you chose to instruct us based on our reviews. We always try to provide the highest level of service we can.

All the best for the future and with the move

Rated 5 out of 5 stars

Highly recommend

Alistair was amazing from start to finish. From our initial enquiry to receiving the report he explained everything thoroughly. We would highly recommend. Thank you 😊

26 September 2025
Unprompted review
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. We hope the defects and issues can be resolved satisfactory. All the best

Rated 5 out of 5 stars

Excellent service…

Excellent service and great customer service. The communication from start to finish is first class. We had a RICS level 2 survey and the quality and level of detail was very well presented in the documentation provided. Highly recommended!

22 September 2025
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. All the best

Rated 5 out of 5 stars

Excellent service

I had a couple of conversations on the phone before the survey took place. Alistair was very helpful, honest & professional.
Alistair spoke to me before I received the written report and went through a few areas of concern. He certainly opened my eyes to some problems that we had not even noticed.
He sent a very thorough comprehensive survey RICS level 2
We can’t thank you enough for all you have done.
Excellent all round

22 August 2025
Unprompted review
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review, I am pleased that we could help you. All the best.

Rated 5 out of 5 stars

Specific Fault Detection

Alistair was great. Explained his fault detection process clearly and in “layman’s terms” so I fully understood the issues and what remedies were available. Would use again and recommend without hesitation

22 August 2025
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Reply from Brusby Surveyors Ltd

Thank you for leaving a review, I hope you get the issues sort out

Rated 5 out of 5 stars

True review

The survey was easy to arrange, great communication throughout and excellent report. The report was very thorough and to the point. Everything was explained before during and after service. Would Definately recommend!

14 August 2025
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. All the best in your new house

Rated 5 out of 5 stars

Survey Review

A very friendly, knowledgeable and professional service offered. Thank you.

10 July 2025
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Reply from Brusby Surveyors Ltd

Thank you for leaving a review its much appreciated. Glad that we could help you

Rated 5 out of 5 stars

Excellent detailed survey

Alistair provided a detailed level 2 RICS report on a property we intended to buy. The report is extremely thorough and provided an insight into the potential problems and made us wake up and take off our rose tinted spectacles. Many thanks for the report and our chats.

17 July 2025
Unprompted review
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. I’m pleased that we were able to help you. All the best for the future

Rated 5 out of 5 stars

Alistair came through in our hour of…

Alistair came through in our hour of need. He completed the survey within a week, spent a considerable amount of time surveying the property and produced a very thorough and extensive report. He then followed up on a few questions we had, after reading the report. Very helpful, professional and amenable.

14 July 2025
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Reply from Brusby Surveyors Ltd

Thank you for taking the time and leaving a review. We were pleased to have been of assistance. All the best

Rated 5 out of 5 stars

I am absolutly really happy i went with…

I am absolutly really happy i went with Brusby Surveyors they did an excellent job. This helped me make my decision to purchase the property. Thank you.

10 July 2025
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Reply from Brusby Surveyors Ltd

Thanks for your review. Great to have been able to help you all the best in the future.

Rated 5 out of 5 stars

Brilliant detailed report at reasonable price.

We were very pleased with the level 2 home buyers report provided by Alistair. The detail was far and above what we expected for the level of survey. We were particularly happy with the ease of access to discuss areas of the report we had concerns with. Definitely a five star service.

25 June 2025
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. Glad that the information was helpful. All the best

Rated 5 out of 5 stars

The level 2 survey was very thorough

The level 2 survey was very thorough, detailed and helpful. Our follow up questions were answered clearly. We would have no hesitation in recommending this company.

17 June 2025
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Reply from Brusby Surveyors Ltd

Thanks for your time leaving a review. We hope everything goes well with the purchase. All the best for the future.

Rated 5 out of 5 stars

Exceptional Service from a Truly Professional Surveyor!

I had an outstanding experience working with Alistair at Brusby Chartered Surveyors. From start to finish, the service was professional, prompt, and impressively thorough. Alistair took the time to explain everything clearly and answered all my questions with patience and expertise.

The Level 3 RICS Building Survey was delivered quickly and was both comprehensive and easy to understand. It proved extremely helpful in supporting well-informed decisions. It’s evident that Alistair takes great pride in his work and is genuinely committed to providing top-quality service.

I wouldn’t hesitate to recommend Alistair to anyone looking for a reliable, knowledgeable, and trustworthy surveyor. Absolutely deserving of five stars!

24 June 2025
Unprompted review
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Reply from Brusby Surveyors Ltd

Thanks for your kind worlds glad that we could help and hope all goes well. All the best

Rated 5 out of 5 stars

Brusby Surveyors Ltd

We recently asked Alistair at Brusby Chartered Surveyors to carry out a survey at the house we are purchasing. Though the house is reasonably new, it had some unique features and had suffered a high level of wear and tear during being rented out. I had a very helpful initial chat with Alistair where we discussed potential issues and worked out the suitable level of survey to be carried out. This was arranged easily, and once complete it did highlight several issues (some that we hadn't spotted) and helped us work out a plan for repairs & maintenance. The report received was very well structured and informative, with detailed photos and descriptions. Alistair was also always available on the phone to chat through any particular issues. Highly recommended.

19 June 2025
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Reply from Brusby Surveyors Ltd

Thanks for taking the time and leaving a review. Glad that we could help you.

Rated 5 out of 5 stars

Knowledgeable & thorough

Alistair was very helpful, extremely knowledgeable and thorough in his reporting back to us.

10 June 2025
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Reply from Brusby Surveyors Ltd

Thank you for your review. We are happy to have been of service.

Rated 5 out of 5 stars

From the first phone call Alistair was…

From the first phone call Alistair was honest & reliable. He said he was busy but said he would do the job.... surprisingly very quickly in the end. Did a full report & talked me through his findings, explaining it to me. I would 100% recommend his work, honesty & reliability. Thank you for your help.

9 June 2025
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review glad that we could help you. Hope everything goes ok.

Rated 5 out of 5 stars

High quality

High quality level of survey with a detailed yet easy to read and understand report after it.

15 May 2025
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review glad that we could help you.

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