Brussels Airport Reviews 

Going from terminal A to terminal B is a nightmare. The passport control takes hours. There is no line for US, Canadian, Australian etc. Passports like in Fiumicino, or a line for priority passengers, so the progress is slower than molasses and people miss flights. It is a shame that this important EU city is happy with this facility.

One of the worst transits in Europe.
Eight security lanes available with only two operational at peak time.
Staff badly organised and awfuly poorly managed.
If you are to transit through this airport allow plenty of time and prepare to be very very patient with the dump behaviour of the security staff

Worse airport ever passport control was super slow almost missed my flight, I saw people losing their flight some people were crying and yelling and staff members were super rude and didnt help I was expecting more since is europe but this has been the worse experience ever

In pass port control for 3 hours, missed our flight, passport control staff, moody, and unhelpfull, got told we have to go out of the airport from the departure lounge to come back in and try to get different tickets, no staff were prepared to help us re escorting g us a quicker way, as we were now on a set time to try and get the 5 o clock flight, in the end couldn't get that flight or the 8 o clock fully booked, ended up on Eurostar, I will never visit Belgium again, thorough lack of customer focus

The security/passport control is horrendous. People are pushing and shoving to get through cause there is no mention of it taking 2 hours to get through until you actually get in the queue. I watched people yell, cry, push and shove today while in the line. If anything, they should warn people so they go to the damn toilet!

Worst experience of my life! Avoid this airport at all costs. Came in on a night flight and still in line waiting for passport control! What in the world are they thinking. ! They have horrible reviews and NOT one thing is being done ! The older should sue this airport and the person in charge should be fired! 😡😡😡😡😡😡😡😡😡😡

i wish i could it give it zero, but that’s not possible, so i give it a one. this place is the definition of my nightmares - lines take hours on end and kids are freely roaming the floors and touching your feet. legend has it we’re still at the airport in the passport checkpoint line.

There needs to be a rating of Zero. Horrible experience. 2 hour passport clearing for anybody who is not in the EU… What a great welcome to Europe for the first time. I came to explore my roots in the my country of heritage and felt like a criminal arriving and departing.

No organization, unfriendly staff, no water stations, passengers cleared minutes before plane departures. They finally brought water to hand out to people waiting in line to clear passport upon leaving country. Nice gesture but TOO LATE. We will not use Belgium Zaventem airport ever again.

Four hour wait at passport control. Absolutely unacceptable for a modern airport with 21st century technology. Staffing issues are not an excuse but a problem to be actively rectified. Will seriously consider not flying into Zavantem again.

Stuck in horrific long queue for passport control that is going nowhere. No explanation by staff, no apology, no facilities, no warning. EU passport holders going through OK but non EU being treated worse than cattle. First and last trip to this appallingly run airport. 1 star isn’t deserved. Should be zero. It’s a joke to have an international airport in a 1st world country operating like this. Welcome to Europe 😡🤬

Terrible airport stuck in the past. No separate queues for bag drop if you have checked in on line meaning long wait times. No water stations after security despite that you can’t bring in liquids. Virtually no gluten free offerings, even worse for allergy sufferers. Avoid like the plague and rake the Eurostar if you can.

Avoid at all costs. Passport control on arrivals and departures is horrific

Rude staff, takes forever to get Thrue the passport control.

Almost missed my flight due to terrible queuing at passport control even though I had 2.5 hours before my flight …. Very stressful for me and other passengers , I will never use this airport again.

10pm passport control, massive queues, only 1x person checking for all passport control!!! Everytime this is poor service.

Why those things ( I can’t call them people because they are not human beings) incredibly rude and mean and disrespectful?? What happened to their souls?

They did it again. I'm a frequent flyer Miles & More. Had accident and shoulder surgery. Damage arm, partial paralysis and another surgery in view these next monts. I asked, being priority, as I always do in Zaventem, to be allowed through the unimpaired passengers control. Airport attendant with a GS badge flatly refused, saying (sic) : "For just an arm, you're not allowed". How come I am on every flight, except when a bully is wielding his so-called authority. (Un)welcome to Belgium.

P.S. Today, another flight. Attendant was not "GS" (Security), but Brussels Airport (white shirt) and allowed me normally through unimpaired control. Ridiculous and arbitrary.

Dear Brussels Airport I was in A side JD Shoe shop to buy a pair of shoe the staff was very agressif and not behaved like a salesperson.
They are very rude and very unfriendly unprofessional i can’t imagine how they work in a place to serve client.
Please dear Brussels airport as I also work in airport you must take some action against this JD Shoe Shop in Zone A.
It’s killed airport view and I don’t know how many clients they behaved like me.
I hope you will do better to increase airport view good.
Thank you

There was one person on passport control for hundreds of non-EC departing passengers and we had to wait about 90 minutes to get through in a hot, crowded hall. This was after queueing for security. One old lady fainted and the staff just yanked her to her feet and dragged her away. The staff were rude, scruffy and uncaring and no explanation was given for the long wait. It was unbelievable and I will never travel through Brussels again. Avoid it like the plague.

Awful airport. Unhelpful staff! Queues are huge and if you need to get through in a hurry as you have an appointment for surgery they simply do not care!
Vile people!