BTCMarkets changed their ToS with <24 hours notice. They wanted to stake customer's assets but keep all the profits for themselves. Sent the email after hours, gave customers ~18 hours to withdraw t... See more
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See what reviewers are saying
I’ve had an excellent experience using BTC Markets. The platform is clean, reliable, and easy to navigate whether you’re new to crypto or have been trading for a while. Deposits and withdrawals ar... See more
Company replied
Great platform, great support. Immediate support. They do right by the regulations, they do right by how they secure things and I like their policies. Been a user of their platform since 2015. Have... See more
Company replied
My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
Company replied
Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the charting but
I like the charting but
Recent flash crash of btc down to 132000 did not show up in last trade logs so not sure if it is a fake chart market or the trade logs are wrong
9 November 2025
Reply from BTC Markets
Thanks for your feedback - we appreciate you taking the time to share it. Please reach out to our support team so we can review the data and clarify what occurred.
Reply from BTC Markets
Thanks for the 5-star review! We really appreciate the feedback.
Reply from BTC Markets
Thanks so much for the 5-star review! We’re glad to hear you’re finding the platform easy to use and navigate - that’s exactly what we aim for. Appreciate your support!
Very easy transferring crypto
Very easy transferring crypto between exchanges even for some inexperienced like myself
11 November 2025
Reply from BTC Markets
Hi Alex,
Thanks for sharing your experience! We’re glad to hear that transferring crypto between exchanges was simple and straightforward. Making the process easy for users of all experience levels is exactly what we aim for.
Reply from BTC Markets
Hi Lorlene Mendoza,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you experienced quick clearing when withdrawing funds. Our team works hard to ensure smooth and efficient transactions
No issues moving funds around
2 October 2025
Reply from BTC Markets
Hi Annette,
Thank you for taking the time to share your experience and for the positive feedback! We’re glad to hear that you’ve had no issues moving funds around and that our platform is working smoothly for you.
Reply from BTC Markets
Hi William,
Thanks for the awesome review! Glad everything was instant and the service hit the mark. We’re here anytime you need us/
Everything always goes smoothly for me
7 November 2025
Reply from BTC Markets
Hi Peter Koslowski,
We're glad to hear that everything runs smoothly for you. We appreciate your support and are always here if you need anything.
Always reliable with instant transfers
7 November 2025
Reply from BTC Markets
Hi Kamo,
Thank you so much for taking the time to leave this review. We’re delighted to hear that you find BTC Markets reliable and appreciate the instant transfers. Providing a seamless and secure experience is our top priority.
Reply from BTC Markets
Hi Dezert,
Thank you so much for your kind words! We’re thrilled to hear you find BTC Markets smooth and easy to use. Our team works hard to create a seamless experience, and it means a lot to know it’s making a difference.
Withdrawal request
After an initial misreading of my request to increase my withdrawal limit this issue was resolved satisfactorily and in a timely manner.
29 October 2025
Reply from BTC Markets
Hi Mark,
Thank you for your positive review. We’re glad to hear the issue was resolved to your satisfaction and in a timely manner. Your feedback helps us improve, and we truly appreciate you taking the time to share your experience.
Reply from BTC Markets
Sorry to hear about your experience. In some cases, withdrawals may require additional security checks to keep client assets safe - this can occasionally cause delays. Our team is always happy to help if you have any concerns; please contact our support team for assistance.
Reply from BTC Markets
Hi Kevin,
Thank you for the great review. We’re so glad to hear that getting started was easy. This is exactly the kind of experience we aim to provide.
Very fast transfer out Thank U very…
Very fast transfer out Thank U very Much, When needed!! Now to return it back in time
4 November 2025
Reply from BTC Markets
Hi Jason Whittle,
Thank you so much for your review and your kind words. We’re thrilled to hear that the transfer out was very fast and that you were pleased with the service.
Very happy with the service!
2 November 2025
Reply from BTC Markets
HI R DE LA VEGA SUPER FUND PTY LT,
Thanks so much for your review! We're thrilled to hear you're very happy with our service.
Poor Service
Inability to deliver part of the service required- Crypto Transfers was frankly pathetic!
Very disappointing!!
24 October 2025
Reply from BTC Markets
We’re sorry to hear about your experience. Our team takes security and compliance seriously, which sometimes means we need to restrict certain crypto transfers to ensure they meet our regulatory obligations. If you’d like us to review your case or clarify the withdrawal process, please get in touch with our support team - we’ll be happy to assist further.
Everything is seemless from depositing…
Everything is seemless from depositing and withdrawal to implementing orders from an Australian point of view.
30 October 2025
Reply from BTC Markets
Hi Andrew,
Thank you so much for sharing your experience! We’re thrilled to hear that you found everything from depositing and withdrawing funds to placing and executing orders, seamless and straightforward. Our goal is to provide a smooth and reliable trading experience for all our customers.
It's terrible service
It's terrible service.
I was waiting for transferring coins over 5 hours while price was dropping.
I will never gonna use your service again.
I lose a lot of money because of you.
bye bye
29 October 2025
Reply from BTC Markets
Hi there,
We’re sorry to hear about your experience - delays like that aren’t what we want for our customers. Transfer times can vary due to network congestion or security checks, but we understand how frustrating it can be during market moves. Please reach out to our support team so we can review your case and assist further.
Reply from BTC Markets
Hi David,
Thanks for your fine comments! We’re glad you’re enjoying our platform and appreciate your support. Our team is committed to delivering a secure and seamless trading experience.
Reply from BTC Markets
Hi Michael A,
Thanks for the great review! We’re delighted to know you had a smooth experience trading with us.
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