Industry leaders btcmarkets.net have been with me on my crypto journey for over a decade. I’ve tried other operators and cannot get past the professionalism and human touch combo you find at BTC marke... See more
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See what reviewers are saying
I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my g... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Your platform is very transparent to/for its users. In comparison to another big name, you offer much better value for money with real exchange rates (eg USDT to AUD) that reflect current world condit... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from BTC Markets
Hi Tony Smith,
Thank you for the great review! We're glad everything was easy and that your withdrawal was handled quickly. We're always here if you need anything.
Quick and simple withdrawal.
5 December 2025
Reply from BTC Markets
Hi Fency Wood Products,
We’re really glad to hear your withdrawal was quick and simple, that’s exactly the experience we aim to provide.
Reply from BTC Markets
Hi Chris,
Thanks so much for your positive review! We’re really glad to hear you received an instant response and that our support team could help you quickly.
Reply from BTC Markets
Thanks for the feedback - we really appreciate it. Our crypto withdrawal fees are set to reflect current network costs. We regularly review these to stay as competitive as possible. If you ever need help understanding fees or limits, our support team is here to assist.
Reply from BTC Markets
Hi Sebastian,
We’re glad to hear our team was able to respond quickly and help protect you. Looking after our customers is always our top priority.
I wanted to purchase another $2000 of…
I wanted to purchase another $2000 of bitcoin so went through the usual process that has always worked for me and have been happy with. A new simple process popped up so I went along and found it more information available about the commodity but prices at time or best price not available. I assumed it would execute at best price, so I bought. The price was around $132400 at the time but when I looked, I payed $134771.33. Why? The price is still at $132760.73 at time of writing, which is the time it has taken me to investigate, try to comprehend and email BTC as well as find somewhere my concerns may get an audience. Not much to some may be unacceptable to others. Never had an issue before this. What is happening here? I have the screenshots.
Your answer dosent explain why your market had sellers at $132760 and the price did not rise any time soon on your market.
2 December 2025
Unprompted review
Reply from BTC Markets
Thanks for taking the time to share this feedback - we’ve already reached out to you directly to go through the details of your trade. Our Simple Buy tool executes instantly at the current available price on our AUD order book, which can differ slightly from what’s shown on third-party charts due to market movement at the moment of purchase. If you have any other questions or want help reviewing your trade, our support team is here to assist anytime.
Highly recommended
1 December 2025
Reply from BTC Markets
Hi Warmonger,
Thank you for the positive review. We appreciate your recommendation and are pleased you’re satisfied with BTC Markets.
Treat their customers well
Treat their customers well. Good information and news on crypto
22 November 2025
Reply from BTC Markets
Hi Mrs Money,
We’re really glad to hear that you feel well looked after and that you’re finding our crypto information and news useful. Our team works hard to provide both great service and up-to-date insights,
Reply from BTC Markets
Hi Jocelyn,
Thanks for your feedback! We’re happy to know your withdrawal went through easily. We’re committed to keeping every step of your crypto journey simple and reliable.
From despair to success
I was using another provider and could not obtain my funds from selling some of my Zcash as I could not set up a bank account. I used my sale proceeds to purchase Bitcoin with you and then sold it. The process only took less that 8 minutes whereas the other provider had my funds for over 3 weeks and every time I tried to obtain them, I was unsuccessful. I couldn't even have it transferred to my Bankcard but I could buy with it.
30 November 2025
Reply from BTC Markets
Hi Ralph,
Thank you so much for sharing your experience with us. We’re truly glad to hear that you were able to complete your transaction quickly and without the frustration you faced elsewhere. Our goal is to make every step from buying to selling and withdrawing as smooth and reliable as possible.
Reply from BTC Markets
Hi Paul,
We truly appreciate you recognizing our commitment to transparency, honesty, and secure service. Our support team works hard every day to provide clear communication and reliable assistance, and it means a lot to know it’s making a difference.
Reply from BTC Markets
Hi there, Sorry to hear about your experience. Our fees are calculated based on your 30-day trading volume and update automatically as you trade. If you’d like more insight into how fees are applied to your account, feel free to reach out - we’re happy to walk you through it.
Safe and trusted
I use BTCM because they are one of the longest and most trusted here in Australia. I can't take risks with my crypto. I feel reassured they have strong safety standards and genuinely care about doing right by their customers.
21 November 2025
Reply from BTC Markets
Hi Richard,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you feel safe and supported with us. Providing a secure and trusted service is our highest priority, and it means a lot to know that our efforts help you feel confident with your crypto.
Reply from BTC Markets
Thanks so much for the review! Glad to hear the transfer out was nice and easy. If you ever need a hand with anything, we’re here to help.
XRP and Flare
Just sold some XRP and process was great, very fast. The only issue I have is that btc are holding my ‘flare’ air drop tokens which I find unacceptable, when will you compensate me or allocate tokens in full?
23 November 2025
Reply from BTC Markets
Thanks so much for the positive review - great to hear the XRP sale went through smoothly and quickly. Regarding your Flare (FLR) airdrop tokens, we appreciate you raising this. Please reach out to our support team so we can take a proper look at your account and provide an update on the status of your FLR allocation. We're always here to help and make sure everything is resolved for you.
Well informed and prompt answers to any…
Well informed and prompt answers to any questions. Funds transfer after completion of sale was instantaneous.
14 November 2025
Reply from BTC Markets
Hi Adam S,
We’re glad to hear you found our service well-informed, prompt, and that the funds transfer after your sale was instantaneous. We appreciate you choosing BTC Markets and look forward to helping you again in the future.
Absolute joke of faux company!!
Absolute joke of faux company!!
Demand information about transfers that's over the top...then they lock your account and then say we'll call you and you have to wait 5 fxcken days before they will cal you!!! Stay the hell away from those shonks!!
21 November 2025
Reply from BTC Markets
Hi there, We’re sorry to hear about your experience and understand how frustrating delays can be. Whenever we see a withdrawal request going to a destination that’s been flagged as high-risk, we’re required to pause the transfer and complete additional security checks. These steps are in place to protect our customers from potential scams and ensure funds aren’t sent somewhere unsafe. If you would like to speak to our team, please use the booking link sent to you in our most recent ticket.
Reply from BTC Markets
Hi Sam,
Thank you so much for your long-term support and for taking the time to share your experience with BTC Markets! We're thrilled to hear that you’ve had a smooth, safe, and user-friendly experience with us over the years.
User unfriendly site
User unfriendly site, very difficult for an older person to negotiate. In fact, I would like to close my account as I will not be using it ever again. Many thanks.
12 November 2025
Reply from BTC Markets
Hi there, Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear that you found the site difficult to navigate. We never want any customer - especially those who may be newer to technology - to feel frustrated or unsupported. If you’re open to it, we’d really appreciate the opportunity to assist you directly and make things easier. Our team can guide you step-by-step or help close your account if that’s what you prefer.
Very easy to use
Very easy to use. Way easier than Binance and even coinbase.
Very limited number of crypto coins you can purchase though.
So great for beginners with ease of use, and also for those with portfolios limited to key coins.
Also Australian so gives more confidence.
11 November 2025
Reply from BTC Markets
Thanks so much for the review! We’re really glad to hear you’re finding the platform easy to use and that being an Australian exchange gives you confidence. We appreciate the feedback on our coin selection - we aim to prioritise quality and compliance, but we’re always reviewing new listings to expand our offering responsibly.
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