Bubblegum Balloons Reviews 

437
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Really poor. I’ve ordered from Bubblegum a number of times over the years and was initially impressed. However the last two times I’ve ordered balloons for my children’s birthdays, the balloons have a... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery, everything as expected and delivered via DPD intact. The best thing is that 4 months on and my daughter’s balloons are still going! They are full and show no signs of loosing ai... See more

Rated 5 out of 5 stars

Bubblegum balloons have created various number stacks and balloon garlands for me and all have been incredible. Most recently we were let down by another company 3 hours before a party and bubblegum b... See more

Rated 5 out of 5 stars

Excellent website and great product options. So nice to find somewhere that will offer any number of individual numbered balloons and ability to include gift card as a lot of sites don’t. (Ballons w... See more

Company details

  1. Balloon Shop
  2. Gift shop

Written by the company

Bubblegum Balloons deliver inflated helium-filled balloons via the post. Providing personalised balloon deliveries for all occasions, the balloon-in-a-box service is the perfect way to surprise and delight a loved one.


Contact info

3.7

Average

TrustScore 3.5 out of 5

437 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(437)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

These balloons are absolutely…

These balloons are absolutely brilliant.
I have ordered them on four occasions and they have always looked superb, immaculately presented and stunningly arranged.
Wonderful products and exceptionally helpful people.
Thank you very nuc

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love Bubblegum Balloona

I absolutely love Bubblegum Balloons and use them every time I'm looking for Balloons. We have different ones out as decoration for different seasons/events. They last weeks in my experience. I had an issue with a partly deflated Balloon arriving recently, I sent an email and got a reply within 15 minutes offering to send me out a new balloon for delivery next day! Fantastic customer service in my opinion. I will be continuing to use Bubblegum Balloons 🎈

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Honestly incredible

Honestly incredible. High quality, great prices and perfect service. I rarely feel compelled to write reviews but this company is nailing it. Highly recommend for a stress free way to add magic to your special occasions. Thank you!

11 December 2025
Unprompted review
Rated 1 out of 5 stars

UTTERLY USELESS!!! Only 1 out of 2 balloons recevied.

I ordered the number 15 in balloons to be used for my 15th anniversary celebrations and only the number 5 balloon arrived, and, obviously, this is useless on its own, and unfortunately for me that I didn't check the reviews BEFORE my order, as it seems that this is a recurring theme with this company. People that order 2 balloons regularly complain of only receiving one of the balloons.
---- UPDATE ----
Following my complaint stating my legal rights under the Consumer Rights Act 2015, I have been fully refunded by the company. At least that...
Thank you Bubblegum for your understanding and refund.

4 November 2025
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

We are very sorry to see your review and to hear that only one of your anniversary balloons arrived — We completely understand how disappointing and frustrating that must be, especially for such a special occasion.

The parcels leave our warehouse together but at times these can get split in transit, something we are trying to work with DPD on. This is why we try and advise upon checkout to request a earlier delivery date in case of delays that may occur. This would have given us time to resolve the situation ensuring you had both balloons for the occasion.

I can see you are in contact with our customer services team who will work with you to arrange a resolution in the matter.

Rated 5 out of 5 stars

“Perfect Balloons and Excellent Online Service!”

I ordered balloons online from Bubblegum Balloons for my mum’s birthday, and they were absolutely gorgeous! The ordering process was really easy, and the balloons arrived perfectly packaged and exactly as shown on the website. The colours were stunning and they lasted beautifully, making the whole celebration feel extra special. Fantastic quality and service — I’ll definitely be ordering again! 🎈

25 October 2025
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review, we appreciate it!

Rated 1 out of 5 stars

I paid almost 100.00 for an 18th…

I paid almost 100.00 for an 18th birthday balloon stack. Only the number 8 arrived the day before my daughters birthday. When I finally got through to the company they promised they could get the number 1 to me by 10am next day which would be too late as my daughter would bo doubt be running down stairs long before that. A number 8 no matter how lovely the balloon would have been very disappointing! Instead one of my own team drove to the shop to collect the number 1. Thank goodness she did....as in the box was another 8! I managed to negotiate a 50 percent discount but quite frankly given the stress, the loss of an employee having to collect for me, Im more out of pocket than the full price and I have more grey hairs too. Don't get lured in by pretty balloons at INFLATED prices. Card Factory may not be as pretty but they would have been less stressful and I would have been better off! Remember though, it's not Bubblegum Balloons fault as they kept telling me....DPD out of their control apparently. I assum DPD forced the contract on them.....

10 October 2025
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for taking the time to share your experience — and please let me start by saying how sincerely sorry we are for the issues surrounding your recent order, especially on such an important occasion.

We completely understand how disappointing it must have been to receive only part of your daughter’s 18th birthday balloon stack the day before her celebration. A milestone like this deserves to be stress-free and full of joy — not last-minute collection runs and frustration.
We're especially sorry that even the replacement contained the wrong item again, which only added to your stress and inconvenience.

We are sorry our agreement to the 50% refund, along with replacing the stack within an hour of your colleague collecting is not satisfactory to you.

Although some delivery issues do fall outside of our direct control, fulfilling your order accurately in the first place is fully our responsibility — and for that, we take full accountability. We are urgently reviewing how this was handled, both on our end and in communication with our courier partners, to make sure mistakes like this are not repeated.

Rated 5 out of 5 stars

Just perfect

So easy to order and arrived perfect and just like photo. We'll done and thank you.

2 October 2025
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with your order.

Rated 5 out of 5 stars

Great selection of balloons perfectly…

Great selection of balloons perfectly delivered for our birthday party. My son loved the football themed balloons!

22 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with your order 🎈

Rated 1 out of 5 stars

Very disappointed

Very disappointed, I ordered a personalised balloon bunch for my triplets 18th birthday & when the box arrived there was just one single balloon. I made contact with customer service & was told that my order had been split on two deliveries? Why you would split a balloon bunch into two deliveries makes no sense. I was told I would receive the second delivery the same day. I paid a premium delivery charge to receive my delivery before midday. I never did receive the promised second delivery.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

10/10

I have ordered balloons from Bubblegum Balloons several times, they’re always delivered promptly and on time, beautiful quality and last ages! Huge variety to choose from too, my go to for birthday surprises!!

27 July 2025
Unprompted review
Rated 2 out of 5 stars

Proceed with caution

Proceed with caution. I ordered balloons for my children’s birthdays. On the first occasion we were disappointed as the personalisations we had asked for did not materialise despite many emails. The helium stars only stayed inflated for two days even though we had followed instructions. Giving the company a second chance we ordered for another child, The boxes arrived battered with one balloon completely deflated and another large one very limp. We ordered the day before the birthday and as soon as we took delivery we reported the problem by the phone. No help offered over the phone and customer services has an out of office from 3pm. Not until midday the following day did I get a response offering a replacement for just one of the balloons or half the cost as a refund. Too late for a replacement and only received a fraction of the balloon bunch’s total cost. I wouldn’t recommend as I had two birthdays ruined.

20 May 2025
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are sorry you have felt let down by our services. As per our correspondence with you we apologised for the condition your parcels arrived in due to the handling by DPD, something we are in talks with to try and improve this for our customers. With regards to the deflated balloon, as per our terms and conditions we are more than happy to compensate for the value of the faulty balloon where a replacement is not suitable. We are sorry for any inconvenience caused to you

Rated 1 out of 5 stars

I’m beyond disappointed

I’m beyond disappointed. I ordered custom balloons for my daughter’s 12th birthday, including her name—something really special for her big day. When I opened it (after she went to sleep), there was only one balloon with the number "2". That’s it.

Her birthday is tomorrow, and the surprise is completely ruined. How can a company mess up such a simple yet meaningful order? Where is the quality control? This is not just a mistake—it’s a total failure that impacted a child’s birthday.

20 May 2025
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are very sorry to hear that only part of your order has been delivered by DPD so far. Can you email customerservices@bubblegumballoons.co.uk with your order number so that we can resolve this for you?

Rated 5 out of 5 stars

BEST balloons and customer service

It’s my second time using bubblegum balloons and not only are there arrangements incredible but their customer service is fantastic. I somehow managed to book balloons for the wrong delivery date - I realized only the afternoon before they were meant to be delivered and within 5 mins of phoning them, they had arranged for the balloons to still come the next day! Will 100% use them time and time again!

10 May 2025
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with the service you received. 🎈

Rated 5 out of 5 stars

Bubblegum Balloons are Fantastic

Bubblegum Balloons are Fantastic. I ordered some Ballon’s for a gift as my friends have retired.
Was ordered Frid Pm and were delivered Sat Pm.
Brilliant service, answer queries straight away. Delivery driver was very prompt!!
Five Stars all the way. Will definitely use again.
THANKYOU.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! - I ordered some balloons for my daughter - who turned 26! - She cried when she saw the balloons. I had ordered the 7 hearts with a helium balloon with an image of her face on it and the number balloons that had balloon flowers on them. It looked exactly like the image and I couldn't be happier. I paid extra for the delivery which was my choice as I wanted them in the morning and they arrived about 8:30am. Would definitely use again!

23 February 2025
Unprompted review

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