Bubblegum Balloons Reviews 

437
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Really poor. I’ve ordered from Bubblegum a number of times over the years and was initially impressed. However the last two times I’ve ordered balloons for my children’s birthdays, the balloons have a... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery, everything as expected and delivered via DPD intact. The best thing is that 4 months on and my daughter’s balloons are still going! They are full and show no signs of loosing ai... See more

Rated 5 out of 5 stars

Bubblegum balloons have created various number stacks and balloon garlands for me and all have been incredible. Most recently we were let down by another company 3 hours before a party and bubblegum b... See more

Rated 5 out of 5 stars

Excellent website and great product options. So nice to find somewhere that will offer any number of individual numbered balloons and ability to include gift card as a lot of sites don’t. (Ballons w... See more

Company details

  1. Balloon Shop
  2. Gift shop

Written by the company

Bubblegum Balloons deliver inflated helium-filled balloons via the post. Providing personalised balloon deliveries for all occasions, the balloon-in-a-box service is the perfect way to surprise and delight a loved one.


Contact info

3.7

Average

TrustScore 3.5 out of 5

437 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(437)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic balloons

Fantastic balloons, ordered 4 and arrived on time and in great condition. Recipient was very pleased with them.

25 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with the service and the recipient enjoyed their balloons 🎈

Rated 5 out of 5 stars

Fantastic flamingo

Fantastic flamingo. Absolutely stunning. Love the weighted feet?

24 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you liked your balloon 🦩🎈

Rated 2 out of 5 stars

Balloons deflated, missing and late

Unfortunately, the balloons arrived late and part of the order was missing. The balloon that arrived was deflated because it stayed with the courier (DPD) too long. The company sent new balloons two days later than the required arrival date, but with balloons arriving after a birthday (and for the price of the service), unfortunately this is not good enough. I would not recommend this company.

17 October 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review. I can see there was an unfortunate delay with DPD which meant you order arrived a day later than expected. You notified us of the quality of the balloons once they arrived and customer services offered you a replacement for delivery the next available day with our in house courier at no additional charge which you agreed to. We are sorry you felt the service was not up to standard but we hope the balloons were still enjoyed 🎈

Rated 5 out of 5 stars

Excellent product and help customer…

Excellent product and help customer services when I booked the wrong time they quickly resolved it.

18 October 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are so pleased we were able to help with getting the balloons to you in time 🎈

Rated 5 out of 5 stars

Fast delivery

Fast delivery, balloons were lovely. Thank you.

18 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review, we are so pleased you were happy with your order 🎈

Rated 5 out of 5 stars

Up up and away …

Always very helpful people and a great quality product

18 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review, we are so pleased you are happy with the service you have received and the balloons supplied 🎈

Rated 5 out of 5 stars

Cute Halloween ballon

Very cute balloon , delivered on time . Minimal packaging . Recipient was delighted

20 October 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review, we are so pleased you were happy with your order 🎈

Rated 5 out of 5 stars

Definitely recommend

Definitely recommend. I love helium balloons and have used BB many times now. Always receive the balloons I’ve ordered, nothing swapped out because of stock issues. The balloons are extremely stylish and well put together. Only once did I have a balloon that was deflateing and the customer service was exceptional, I called disappointed for a possible discount but instead they kindly replaced the main balloon in time for father's day celebrations. Very happy with their service.

18 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review, we are so pleased you have been happy with the service received from the team and the balloons you have ordered. We look forward to your continued custom 🎈

Rated 5 out of 5 stars

Amazing Balloons - Fantastic Service

I have used Bubblegum Balloons on many special occasions, from Bespoke Orders to ordering online and always have been really happy with the service. Bubblegum Balloons always have high standards and great attention to detail and always go the extra mile on making the balloons extra special 🎈

11 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review, we are so pleased you are happy with the service you have received from our team. We look forward to your next order 🎈

Rated 5 out of 5 stars

Great every time!!

I buy Bubblegum balloons every couple of months for my 13 month old granddaughter as she lives away. The joy on her face when she sees them and loves playing. The giraffe she has now is bigger than she is!
Also great customer service as I contacted them for a list of my past orders to her as I'd forgotten! Yes they are pricey but well worth it.

13 October 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you have been happy with your orders. Thank you for choosing us for your balloon orders 🎈

Rated 5 out of 5 stars

Just AMAZING!

The most helpful team, fast responses and incredible final product. We couldn't be more thankful and will use Bubblegum for all of our balloon needs going forward x

14 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so please you have been happy with the service supplied by our team 🎈

Rated 5 out of 5 stars

The best customer service

I bought 2 balloons for my birthday trip away. They arrived on the 3rd all fine, but when we opened them again on the 4th - the ladybug was significantly deflated. I got back in touch with bubblegum to see if there was anything they could do. I'm aware that this problem was slightly out of their control, but they were SO kind about it. A replacement was delivered the following day in time for my actual birthday which was on the Monday. Happy to report both balloons are still going strong a week later! I always use this company for birthday balloons as the quality is exceptional and all the staff I've come in contact with are genuinely caring. Will continue to use them in the future.

4 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so pleased the team were able to resolve the issue on your order making sure the balloons were still enjoyed for the occasion intended for 🎈 We look forward to your future orders with us.

Rated 5 out of 5 stars

Thank you for making my 1 year’s…

Thank you for making my 1 year’s daughter birthday special with beautiful balloons 🎈 I had an issue with one of the balloons, but the customer service has resolved it promptly and resend me the balloon. I was really happy with the service and the quality of balloons. My daughter loved playing with them too.

10 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so pleased we were able to resolve the issue and you were able to enjoy the balloons as intended. Thank you for using our services and we hope we can assist you when you next require balloons 🎈

Rated 5 out of 5 stars

Great experience and delivery on time

Great experience and delivery on time! Thank you 😊

12 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with the experience received. We hope we can provide you with balloons in the future 🎈

Rated 5 out of 5 stars

Great stock availability order was out…

Great stock availability order was out of stock in a lot of retailers. Excellent customer service and quick delivery. Thank you will definitely use again 🎈🎈

7 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with the service you received. We look forward to your future orders 🎈

Rated 1 out of 5 stars

Next day delivery failed to arrive

Next day delivery failed to arrive. In fact, still hasn't. TBD on condition.
Website is not very clear on items and add-ons (feels like buying DLC for games).

I'll revised depending on customer service.

9 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Hello, Thank you for you review. Please can you email customerservices@bubblegumballoons.co.uk with your order details so that we can look into this for you?

Rated 4 out of 5 stars

Excellent customer service when dealing with a problem

I would like to edit my previous review based on the customer service I have since received from Bubblegum & the way they handled my complaint.
With this is mind, I am happy to report that they looked into my query & have since taken steps to make the "packages" available clearer which is all I had asked for.
Errors do happen, that's life but when a company deals with this in a professional; manner then I am even happier to recommend them as a business & this is exactly what has happened here.
Thank you Loraine for taking the trouble to contact me directly & spend time looking into my order, I am really happy with the outcome & look forward to placing another order with you soon :) :)

4 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Hello Lucy thank you for your review and we are sorry regarding the experience received on this occasion. After looking into this for you I was able to see that at the time of you ordering the marketing team were updating the package on the website. We try and be transparent with the packages where you will see all options of the package size available to order, for example supershape on its own, supershape and mini balloons, full package. If a package is unavailable it will still show on the page but will be greyed out and state out of stock. We now understand this wasn't showing at the time of your order and we are sorry that you felt you were mis sold on this order. Please be assured the website is up to date and should be clearer for future orders. Once again please accept our apologies for any inconvenience caused.

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