Bubblegum Balloons Reviews 

437
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Really poor. I’ve ordered from Bubblegum a number of times over the years and was initially impressed. However the last two times I’ve ordered balloons for my children’s birthdays, the balloons have a... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery, everything as expected and delivered via DPD intact. The best thing is that 4 months on and my daughter’s balloons are still going! They are full and show no signs of loosing ai... See more

Rated 5 out of 5 stars

Bubblegum balloons have created various number stacks and balloon garlands for me and all have been incredible. Most recently we were let down by another company 3 hours before a party and bubblegum b... See more

Rated 5 out of 5 stars

Excellent website and great product options. So nice to find somewhere that will offer any number of individual numbered balloons and ability to include gift card as a lot of sites don’t. (Ballons w... See more

Company details

  1. Balloon Shop
  2. Gift shop

Written by the company

Bubblegum Balloons deliver inflated helium-filled balloons via the post. Providing personalised balloon deliveries for all occasions, the balloon-in-a-box service is the perfect way to surprise and delight a loved one.


Contact info

3.7

Average

TrustScore 3.5 out of 5

437 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(437)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Six Stars - Superb balloons and great service…

Six Stars - Superb balloons and superb customer service. You are never quite sure how good untried internet purchases will turn out but these balloons were absolutely cracking and the guys here managed to sort a delivery within a one-hour window to get into our venue. brilliant all round. will definitely buy again.

6 October 2024
Unprompted review
Rated 4 out of 5 stars

Great balloons

Great balloons. Arrived at a decent time in the day.
But I’d recommend they check how inflated the balloons are as mine arrived with some not inflated properly so they went limp quicker than usual.

5 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Hello, Thank you for you review. Please can you email customerservices@bubblegumballoons.co.uk with your order details so that we can look into this for you?

Rated 5 out of 5 stars

Fabulous customer service.

I had a problem using a previous voucher code and customer services immediately sorted out the issue. The balloons that were received were so pretty and arrived exact when they said they were going to.
I highly recommend Bubblegum Balloons 🎈.

1 October 2024
Unprompted review
Rated 2 out of 5 stars

I still haven't received my order so…

I still haven't received my order so it's difficult to review and if it hasn't arrived by tomorrow I have no use for the products. Which is very disappointing. According to the courier they haven't even received the package from Bubblegum yet despite it being 5 days since ordering with Next Day Delivery stated so it doesn't bode well. The range available is really good, hence 2 stars, but not if you can't actually get your hands on it.

6 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Hello Shelly, Thank you for you review. Please can you email customerservices@bubblegumballoons.co.uk with your order details so that we can look into this for you?

Rated 5 out of 5 stars

Bumblegum will be my go to from now on

This was my first time ordering from Bumblegum and I will be ordering again! Wonderful quality, quick informative service and the recipient was delighted. Thank you!

3 October 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review, we are so pleased you were happy with your first order with us! We look forward to your next order with us 🎈

Rated 5 out of 5 stars

Great Company, Great Service

I used bubblegum balloons for my 60th Birthday party decoration and they did a fantastic job. From original contact with Nish, she was extremely helpful and friendly and always on hand to offer assistance and answer any questions.

On the day the staff who did the installation were great, very helpful and had totally understood my brief and what I wanted and delivered it perfectly.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Got a great service for a last minute delivery required for an office party. Would definitely use the company again!

26 September 2024
Unprompted review
Rated 5 out of 5 stars

We LOVE Bubblegum!

I bought from bubblegum a set of balloons for my last wedding anniversary and then another large helium inflated fun balloon as it cheers us up. The balloons are good quality and last longer than others we bought from other companies, the presentation and delivery were impeccable on both occasions. Highly recommend!

25 September 2024
Unprompted review
Rated 4 out of 5 stars

Deflated within 48 hours even when…

Deflated within 48 hours even when following the instructions wouldn’t expect that for the price of them I’ve had similar balloons last weeks before! However the customer service to rectify was very good!

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent website and great product…

Excellent website and great product options. So nice to find somewhere that will offer any number of individual numbered balloons and ability to include gift card as a lot of sites don’t. (Ballons were to celebrate a 100 mile fundraising rather than for a birthday). Very fast delivery with good updates - and fantastic balloons. Great colours and size - perfect!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Wedding Balloons

I have ordered from Bubblegum Balloons before for smaller events and have always been impressed with how good their balloons look and how much joy they brought me as well.

It was almost a given that we'd have balloons at our wedding. We went with white latex balloons with black bows down the aisle and red heart balloons to compliment them. I also carried a red heart balloon instead of a bouquet which just felt very authentic to me. They really set the vibe for the day and were classy but fun at the same time.

13 September 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your review and for you choosing us to celebrate all occasions including your wedding day! We look forward to any future occasions where you need balloons 🎈

Rated 1 out of 5 stars

Never, ever using Bubblegum again.

Paid for express delivery. Balloons arrived the day after the event. Not fully inflated and looking like trash. Customer services took zero responsibility, blaming DPD (their courier) and the client (me) for not ordering them to be delivered 24 hours earlier to allow a margin of error. £70 down the drain and they refused to give a full refund on the grounds that some of the balloons were okay - even though they were of no use to us because they arrived after the event. Absolutely shambolic customer care and pride in their performance.

19 September 2024
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Hello Antigone. I am so sorry that you are unhappy and I have emailed you to confirm a full refund and a discount code for you to use against a future online order with us, as we would love to restore your faith in Bubblegum Balloons.

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