Always prompt care and service to any assistance. Reliable and a comfort to know there is always someone there. Such a shame that Buddi will soon be discontinued.
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See what reviewers are saying
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... See more
Company replied
I purchased the Buddi System quite a many years ago for my wife who suffered dementia. It provided everything that I, as a carer, needed. My wife has now passed away but I have developed a serious... See more
Company replied
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... See more
Company replied
Company details
- #11 of 14 best companies in Home Help
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made a mistake by pressing it and…
Made a mistake by pressing it and surprised how quick the reaction was
16 January 2023
Reply from Buddi
Dear Peter,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Terrible wrist band
Terrible wrist band
Short charged time. No good at night when getting up for toilet.
That's when I am vulnerable..
As a result I frequently do not were my device.
15 January 2023
Reply from Buddi
Hi Peter,
I'm sorry to hear you were not having the best experience with your Buddi Clip and Wristband set.
I have looked into our correspondence and can see that we quickly replaced a strap for you, but can't see that you were having difficulties with keeping the device charged overnight.
Buddi's devices are designed to hold charge for a long while. If you find that your device is not holding charge, please contact the Buddi Customer Service Team on 0800 9788800 or email support@buddi.co.uk any time, day or night and we'll be delighted to help.
Kind regards,
Alex
The Buddi Team
Customer service was very good before
Customer service was very good before, during and post purchase of the Buddi Connect wristband.
Unfortunately the product was purchased for my father and had 2 major design flaws. Firstly the wristband was much more difficult to put on than a normal watch as it is quite thin and fiddly. Secondly the charger unit is not easy to use as it is small and the wristband needs to be inserted and a clip brought across it. For people who do not have eyesight issues and who have nimble fingers these may not be issues, but most of the customers using this product will probably have varying age related issues and so we have returned the product.
A great shame as customer service was second to none.
14 January 2023
Reply from Buddi
Hi Richard,
Thank you so much for your review - I'm really happy to hear you had a good experience with our dedicated Customer Service Team!
It was great for us to hear your feedback and the customer service advisor who took your call passed on all your suggestions to the team. We're always looking for ways to improve and shape our services to get the best possible experience for our customers, so it was much appreciated!
If you wish to look into a Buddi device in the future, please get back in touch on 0800 9788800 or support@buddi.co.uk - We're always happy to help!
Kind regards,
Alex
The Buddi Team
Reply from Buddi
Dear Mr Townsend,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
My Buddi alarm was activated by mistake…
My Buddi alarm was activated by mistake but it was very reassuring to get a phone call from Caroline to make sure all was well. I’ve not had to use it in a crisis but I’m now confident that if I did need to activate it i would be contacted and helped.
26 October 2022
Reply from Buddi
Dear Ann,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Peace of Mind
Although the initial outlay for the clip and the wristband is a little heavy (particularly at the moment) having this has given me peace of mind when out and about.
I have a 'Lifeline' system at home and knowing help is just the press of a button away when I am away from home is good to know. Fortunately I have not had to use it yet but on test calls the staff are always so friendly and on the couple of occasions that I have needed to contact customer service for questions etc they have always been so helpful.
I would recommend Buddi to those concerned about their health or mobility etc and this is not something that I often do.
13 March 2023
Reply from Buddi
Dear Jamie,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Having had a Buddi emergency wristband…
Having had a Buddi emergency wristband for several years I was upset when it failed to charge. No problem said the Buddi lady as you are insured. We will send you a new wristband. The new one soon arrived and was connected. It is a much improved version. Thank you for an excellent service.
20 December 2022
Reply from Buddi
Dear Mrs Jean Tanner,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Lack of contact
You never contact me if you think I have a problem. I think that I should be the first point of contact before you get in touch with my family
15 November 2022
Reply from Buddi
Hi Mrs Walsh,
Thank you for leaving us a review! I hope you're well.
Our 24/7 customer service team has reached out to you today to discuss the setup of your Buddi device after seeing this review.
If you want to talk with us further about this, please don't hesitate to let us know by calling 0800 9788800, or emailing us on support@buddi.co.uk.
We'll look forward to hearing from you soon!
Kind regards,
Alex
The Buddi Team
The unit itself is hard for any older…
The unit itself is hard for any older person to trigger by hand. The unit doesn’t stay connected unless your very close and if you close the app by accident it doesn’t connect. Harder for older clients to understand or use.
15 November 2022
Reply from Buddi
Hi Mr Jones,
Thank you for leaving a review of your Buddi - I'm really sorry to read that you've found that it's difficult to trigger by hand for an older person.
The Buddi Connect wristband has been designed with comfort and useability in mind - an alert should be raised by fall alerts or by pressing the two buttons on the side of the wristband.
If you're having difficulty with this, we'd love to speak to you about your experience and perhaps offer advice on how to get the most out of your Buddi. If you could give us a call on 0800 978 8800 then our 24/7 customer service team would be delighted to give you a hand! Alternatively, drop us an email on support@buddi.co.uk and we'll get right back to you.
Kind regards,
Alex
The Buddi Team
Bit disappointed
After many false alarms, which I didn’t mind too much, when my dad did have a fall, it wasn’t picked up
15 November 2022
Reply from Buddi
Hi Beverley,
Thank you so much for leaving a review for your Buddi.
I'm really sorry to hear that your dad hasn't had a good experience while using his wristband. We'd love to talk to you about this and see if we can do anything to improve things for him and for you.
Buddi Customer Service is available 24/7, so please give us a call on 0800 978 8800 or email us directly support@buddi.co.uk so we can help you further.
Kind regards,
Alex
The Buddi Team
Not as good as it says
6 February 2023
Reply from Buddi
Hi Paul,
I'm sorry to hear that you didn't have the best experience with your Buddi Connect.
If there is anything we can do in future, you can always reach our Customer Service Team by calling 0800 9788800 or emailing support@buddi.co.uk.
Kind regards,
Alex
The Buddi Team
Service and renewal of BUDDI was good…
Service and renewal of BUDDI was good and didn't take too long for which I was grateful.
BUDDI appears to be working much better since it was renewed.
13 December 2022
Reply from Buddi
Dear Joy,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
Customer service is very good
Customer service is very good. Always solve my problems and this helps me feel my Mum is being well looked after.
10 January 2023
Reply from Buddi
Dear Mark,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
The actual Buddi pendent device is a…
The actual Buddi pendent device is a god send in helping to keeping my Dad safe. He has Vascular Dementia and Alzheimer's disease. So he can wander off if not watched, and I know if he does fall then the contact centre call try and speak to him through the device. Otherwise they can inform me to let me know or if I'm unavailable contact the emergency services and they have the relevant medical information to hand as it is filled in on the forms of the online web portal.
The customer service is second to none, which now days is a rare thing, and other customer service based companies can learn a lot from how the Buddi staff handle customer requests.
15 December 2022
Reply from Buddi
Dear Andrew,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
Buddi is too sensitive and I have…
Buddi is too sensitive and I have stopped using it for this reason.
3 January 2023
Reply from Buddi
Dear June,
We are sorry the wristband is too sensitive for you. A member of our Customer Service Team should be able to edit this so that you can continue to use the service.
Kind regards,
The Buddi Team
Excellent in-house service and…
Excellent in-house service and attention to device charging. Prompt replacement of devices when required. Wearing the fall alarm and associated communicator gives me confidence and security when out in public thoroughfares.
1 January 2022
Reply from Buddi
Dear Norman,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
Reply from Buddi
Dear Neil,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
Thank you Buddi
Thank you, The Buddi helpline was really helpful and were able to sort out our problems. So good to be able to talk to someone when you need to.
1 November 2022
Reply from Buddi
Dear Louise,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
I can rest easy knowing my father is…
I can rest easy knowing my father is wearing his Buddi.
11 November 2022
Reply from Buddi
Dear Lisa,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
Reply from Buddi
Dear Michelle,
We are very grateful for the 4 star review - thank you!
We are so happy that you have found our service a great help whilst providing peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
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