Always prompt care and service to any assistance. Reliable and a comfort to know there is always someone there. Such a shame that Buddi will soon be discontinued.
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See what reviewers are saying
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... See more
Company replied
I purchased the Buddi System quite a many years ago for my wife who suffered dementia. It provided everything that I, as a carer, needed. My wife has now passed away but I have developed a serious... See more
Company replied
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... See more
Company replied
Company details
- #11 of 14 best companies in Home Help
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a relief to have instant notification
Very helpful and took time to make sure I understood
27 June 2023
Reply from Buddi
Dear Gillian,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
I have been a Buddi user for years
I have been a Buddi user for years. This was a replacement wristband for a very old one. Th staff were helpful, and it arrived within 2 days. No I was then told how to sync it, and all went well. No problem.
18 June 2023
Reply from Buddi
Dear Geoffrey,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Reply from Buddi
Dear Arthur,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
A quick response
A quick response as to what I needed to do. After sending my wristband buddi back the turnaround was so quick I was only without it for a few days. I was also kept informed of decisions. Excellent service.
14 June 2023
Reply from Buddi
Dear Sandra,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
It does exactly what it is supposed to…
It does exactly what it is supposed to do. Luckily haven’t had to use it in any emergency so far. Unfortunately the bracelet is very difficult for one person to fit especially with elderly fingers.
19 May 2023
Reply from Buddi
Dear Pam,
We are very grateful for the 5 star review and feedback - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
One of the buttons broke off
One of the buttons broke off. I returned my buddi and it was sent back, repaired, very quickly.
14 May 2023
Reply from Buddi
Dear Elaine,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
My family is reassured to know I am…
My family is reassured to know I am accompanied by Buddi when I leave home.
7 May 2023
Reply from Buddi
Dear Sandra,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Easy to set up…
App easy to set up so my brother and sister are in the know. The unit itself is small and unobtrusive on my wrist.
14 April 2023
Reply from Buddi
Hi Nicholas,
Thank you so much for your lovely review of our product!
It's great to hear that you are finding the Buddi small, unobtrusive and easy to use.
If you do find you have any issues, our 24/7 customer service team will be happy to take your call on 0800 9788800, or if you wish to email, you can reach us on support@buddi.co.uk.
Please do let us know if you have any questions or need anything else at all.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Alex
The Buddi Team
Buddi is cheaply made and buttons fell…
Buddi is cheaply made and buttons fell off with hardly any wear and tear.
Impossible to get the service without signing up to call center at £30 per month, which we do not need.
Very poor quality product, flimsy and expensive to repair. Highly not recommended.
14 April 2023
Reply from Buddi
Hi David,
Thank you for your review. I'm very sorry to hear that you had issues with the wristband and found that the buttons fell off.
I can see that our customer service team had reached out to you about supplying a free replacement, but unfortunately, you wished to cancel your account.
We're really sorry to see you go. If you do wish to try Buddi in the future, we're here 24/7 if you have any questions or concerns, so please don't hesitate to reach out.
Thank you for using Buddi.
Kind regards,
Alex
The Buddi Team
Peace of mind with elderly relatives…
Peace of mind with elderly relatives for those not living with them . Twice this alerted us to a fall
20 March 2023
Reply from Buddi
Dear Dawn,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Good service
22 March 2023
Reply from Buddi
Dear Mr Fleming,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
It was very reassuring to receive an…
It was very reassuring to receive an immediate reply to an accidental use of Buddie alarm. Wonderful to know that help was there for me.
21 March 2023
Reply from Buddi
Dear Sheila,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Easy to charge easy to wear
15 March 2023
Reply from Buddi
Dear Yvonne,
We are very grateful for the review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Easy for children to use.
Easy to order, fast delivery and the buddi is easy to use both by children and adults.
15 March 2023
Reply from Buddi
Hi Cindy,
Thank you so much for your generous review of the Buddi Connect!
It's great to hear that you find it easy to use for all ages.
If you do experience any issues or want to chat with us about anything else Buddi related, don't hesitate to reach out to our 24/7 Customer Service Team on 0800 9788800 - We'll be delighted to take your call!
Kind regards,
Alex
The Buddi Team
This bracelet is not suitable for…
This bracelet is not suitable for active wearers. The alarm goes off without signal even when clapping hands. I had lots of trouble returning the equipment and am now advised I cannot get a refund for bracelet as it is out of 30 day period, when I only wore this for a very short time in view of constant calls to family. The personnel were very good but I am not at all happy with the outcome. Please bear this in mind when purchasing a Buddi
13 March 2023
Reply from Buddi
Hi Maureen,
Thank you for your review of the Buddi wristband - I am very sorry to hear that you did not have the best experience using our product!
The wristband is designed with comfort and functionality in mind and to raise alerts quickly and efficiently. Sometimes, alerts can be raised by sudden movements or during day-to-day activities but if you feel the wristband vibrate you can press the buttons on the side to immediately cancel the alert if it has been raised in error.
I am happy to hear that you had a good experience with our customer service team - In reviewing your experience I can see that we did give you some refunds on return postage and on a month of service fees as a goodwill gesture as you discovered the Buddi was not for you in the end.
I do hope that you are able to find a more suitable device for your needs in future, Maureen - If you do wish to try our Buddi products again, we are always looking to improve and our Customer Service Team are available 24/7 if you wish to discuss things further.
Kind regards,
Alex
The Buddi Team
They are there if you need help
15 February 2023
Reply from Buddi
Dear Patricia,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Reply from Buddi
Dear Christine,
Thank you for taking the time to review Buddi.
We hope you are now finding it easier to use, however our 24/7 Customer Service Team are available any time you need help or information on the device.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
As I've stated before this is an…
As I've stated before this is an excellent service but unfortunately my Aunt keeps forgetting to wear it (caught her 100s of times) and when she has been wearing it and has fallen she's never used it for help.
5 February 2023
Reply from Buddi
Dear Alex,
We are very grateful for the 5 star review - thank you!
We hope your aunt will remember to use it for help when needed!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Quick to Respond
I was very impressed with how quick I was contacted when my bracelet went off from shaking my arm by accident. I was contacted straight away and asked if I was ok. The caller was very polite and friendly and the quick response and helpfulness put me at ease.
15 January 2023
Reply from Buddi
Dear Diane,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
This email was sent to my daughter but…
This email was sent to my daughter but it is me, Brenda Goodrick, who uses the device.
The instructions say that the wristband should be charged every one to two weeks but if seems that it needs recharging about twice a week. The clip also needs recharging more frequently than one or two days but it needs recharging every day.
When I received it I could not fit the rubber studs to fasten it especially with only one hand and as I have arthritis. I telephoned the company and they sent me a metal fastener which I can Fasten myself.
I realise that when I really needed it when I fell in town it was not properly charged due to the confusion of how often it should be charged.
14 January 2023
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