Ordered over £200 worth of shampoos and never arrived, the customer service are shocking and advised the items have been delivered and the photo is not my house but they just insisted it had been deli... See more
Company replied
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Ordered over £200 worth of shampoos and never arrived, the customer service are shocking and advised the items have been delivered and the photo is not my house but they just insisted it had been deli... See more
Company replied
ordered antibiotic ear drops for my dog, chocolate lab used for first time today, ears cleaner and a lot colder to the touch, spent hundreds at the vet , kept saying she will need drops long term, bee... See more
BuddyCare Probiotics has been the only product which has helped my dogs problems with his plumbings. He has had giardia and that protozoan damaged dogs small intestine. I have been trying to find righ... See more
Company replied
We love Buddycare products. From their eye-catching packaging to the quality of their products. They do exactly what they say on the boxes. We love that the flea and tick treatments last up to 8 weeks... See more
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So many great tips, lots of information, and very responsive and polite

Reply from Buddycare
This is an amazing service. Fiona is super friendly and beyond helpful. You can tell she is the biggest animal lover and she will go beyond to make sure you and your pet get the advice and care you need. ❤️. I highly recommend this service to everyone and anyone. Super easy, super quick appointments, amazing reassurance and help for your little furbabies. Thanks so much Fiona and Buddycare. 😻

Reply from Buddycare
I tried out the new nurse consultation service with Fiona and it is extremely informative. I received an email afterwards detailing what had been said and this was all for free!
It is an absolutely excellent service to have as it covers everything a vet would help with and more such as behaviour and diet questions.
An excellent service!

Reply from Buddycare
I took a free video consult with vet nurse Fiona. Explained that our little dog had grown some curious lumps on his body. Our vet wanted £100s to take a sample from them but as they were quite small we decided to just leave them and see if anything nasty happened.
I explained the size, type of bump etc and that his skin seemed a bit crawly/sensitive to touch. Fiona asked about the food he had and then recommended another type.
We swapped him to they and within a few weeks his lumps are gone! She also recommended a powder to add to his food to help clean his teeth and they're much improved.
Buddycare staff genuinely care about the pet, and give great advice. The vets often seem to be more focused on preparing huge quotes £££. These little changes have improved our dog's health for next to nothing!
Thanks Fiona and Buddycare! 🐕🐱

Reply from Buddycare
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