BudgetAir.com Reviews 

30,255
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,932 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online platform is very easy to navigate, offering a smooth booking process along with highly competitive flight ticket prices. Many people appreciate finding affordable travel options and receiving their e-tickets quickly without facing any major delays. However, some reviewers were not happy with customer support and encountered unexpected change fees. A few other people also felt that strict cancellation policies and unhelpful assistance made solving ticketing problems very frustrating. Travelers occasionally noted difficulties regarding seat selection and communication channels when trying to reach customer assistance.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about booking process, with some reporting that it was easy, fast, and... See more

Price

Customers consistently note ambiguous experiences with price, as opinions on costs are divided. Many... See more

User experience

Consumers find user experience to be positive, highlighting that the website and checkout are easy to... See more

Website

Reviewers highlight ambiguous aspects of website, as experiences with the online platform are widely divided.... See more

Customer service

Customers had negative experiences with customer service, often citing rude behavior, unhelpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

User friendly site. Well balanced with multi-company trips. Actually lowest prices are related to the trip with no or just small hand bag. This always confuse customer.

Company replied

Rated 4 out of 5 stars

Fast and great user experience among all the websites I've used. Has the usual evil UX behavior to try to make you buy extra things, but all companies do it.

Company replied

Rated 4 out of 5 stars

Booking steps are very easy and fast. I got a special price from here compared to other agents. But the ticket issue time is too long (it takes approximately 24 hours). If someone wants to fly quick... See more

Company replied

Rated 3 out of 5 stars

I have booked economy flight from Canada to India. Someone who is looking for budget friendly and decent facilities korean airline is good consideration.

Company replied


3.5

Average

TrustScore 3.5 out of 5

30k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(30,255)

5,951 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fast site and great prices

fast site and great prices. Also liked how easy it was to sort flights as I wanted only one airline and direct flights.

18 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Geoff,

Thanks for taking the time to leave this great review. It is wonderful to hear that you found the website fast and easy to use.

We are especially glad you found the flight sorting options helpful for finding the exact direct flights you were looking for. We appreciate you choosing to book with us.

The BudgetAir.com team

Rated 5 out of 5 stars

Budget friendly rate

Process is easy

18 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Antonette,

Thank you for taking the time to share your positive experience. It is great to hear you found the booking process on our website easy to follow.

We appreciate you choosing BudgetAir.com and look forward to helping with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

for OTA

for OTA, pretty fast

18 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi there,

Thank you for taking the time to leave a 5-star review. It is great to hear you had a fast and positive experience booking with us.

We appreciate your feedback and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 4 out of 5 stars

Completed the airline initiated change…

Completed the airline initiated change satisfactorily.
Poor communication on supplying the revised ticket number.

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Mahomed,

Thank you for taking the time to leave your review. It is great to hear that the airline-initiated change was handled to your satisfaction.

Your feedback regarding the communication of the new ticket number is valuable, and I will be sure to pass this on to the relevant team for improvement. We appreciate you sharing your experience with us.

The BudgetAir.com team

Rated 5 out of 5 stars

Because this is my first time

Because this is my first time
This website is really helpful me

18 September 2026
Unprompted review
BudgetAir.com logo

Reply from BudgetAir.com

Hi Efri,

Thank you for taking the time to share your first experience with us. It is great to hear that you found our website helpful for booking your trip.

We appreciate you choosing BudgetAir.com and hope to welcome you back again for your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Easy to book with good price.

Easy to book with good price.

15 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi DASONG,

Thank you for taking the time to leave a review. It is great to hear that you found the booking process on our website easy to use.

We look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 4 out of 5 stars

Saved my few bucks

I got cheapest fare in this website but you do have to pay more for cancellation/change in flight than compared to other websites. So, if you’re sure about your trip or willing to take a little bit of risk then choose budget air.

17 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Anubhav,

Thank you for your review and for choosing to book with us. It is great to hear that you found a good deal for your trip on our website.

We appreciate you taking the time to share your feedback. We hope you have a wonderful trip and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Simplicity and speed

17 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi there,

Thank you for taking the time to leave a review. It is great to hear that you found our booking process to be simple and fast. We work hard to make finding and booking flights as easy as possible for our customers.

We appreciate your feedback and hope to see you again for your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Cheaper rates

Cheaper rates. Easy booking.

17 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Dona,

Thank you for taking the time to share your positive experience. It is great to hear you found the booking process easy to use.

We appreciate your feedback and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

BudgetAir delivers unbeatable prices…

BudgetAir delivers unbeatable prices and a seamless booking experience, easily earning a five-star rating for savvy travelers!

17 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Amolak,

Thank you for your five-star review and for sharing your experience. It is great to hear you found the booking process seamless.

We look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Excellent

Great service

17 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Slimane,

Thank you for taking the time to share your positive feedback. It is great to hear that you were happy with the service you received.

We appreciate you choosing to book with us and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Doings well

Doings well

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Dear Joy,

Thank you for taking the time to leave a 5-star review. It is great to hear you had a positive experience with BudgetAir.com.

We appreciate your feedback and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

great price and reliable delivery service

Price is lower than the other platform and very reliable delivery to our email for the tickets. Love this site!

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Mandy,

Thank you for taking the time to share your positive experience. It's great to hear that you found the booking process straightforward and that your tickets were delivered reliably to your email.

We appreciate you choosing us for your travel plans and look forward to assisting you again in the future.

The BudgetAir.com team

Rated 4 out of 5 stars
BudgetAir.com logo

Reply from BudgetAir.com

Hi Paola,

Thank you for your feedback. We are happy to hear you appreciate the variety of payment options available on our website. Our goal is to make the booking process as convenient as possible for all our customers.

We value your input and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Easy to book and good flight options.

Easy to book and good flight options.. waiting for my eticket it says wl be there in 96 hours.. it way to long though!

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Vanita,

Thank you for your review. It is great to hear you found our website easy to use and were happy with the flight options available.

We appreciate your feedback regarding the e-ticket delivery time. Your ticket should be with you shortly, and we wish you a pleasant journey.

The BudgetAir.com team

Rated 5 out of 5 stars

First time using

Got everything accomplished that I set out to do on this site.

15 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Millon,

Thank you for taking the time to share your feedback. It is great to hear that you found our website easy to use and were able to accomplish everything you needed for your booking.

We appreciate you choosing BudgetAir.com for your first time and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Easy and quick

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Dear Ashraf,

Thank you for taking the time to share your positive experience with BudgetAir.com. It is great to hear that you found our booking process to be easy and quick.

Providing a smooth and efficient service is important to us, and your feedback is much appreciated. We look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 4 out of 5 stars

Great price and combination

Great price and combination. Though I got tickets after few days which was not good.

27 June 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi there,

Thank you for your feedback. It is great to hear you found a good flight combination on our website.

I have noted your comment about the time it took to receive your tickets. While this can sometimes happen depending on the airline, your feedback is valuable for us to review our processes. We appreciate you taking the time to share your experience.

The BudgetAir.com team

Rated 1 out of 5 stars

Very very scammy company.

Very very scammy company.

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hello Charles,

Please note that we don't intend to scam our customers. As an online travel agency, we operate transparently by following each airline's exact cancellation policies for their tickets. While these carrier rules determine whether a refund or change is possible, we always aim to provide clear guidance. A member of our team will contact you to explain and to assist you further.

Kind regards,
Leo

Rated 5 out of 5 stars
BudgetAir.com logo

Reply from BudgetAir.com

Hi David,

Thank you for your excellent review. It is great to hear that you found our booking process easy to complete. We aim to make finding and booking flights as straightforward as possible for our customers.

We appreciate you taking the time to share your positive experience and look forward to helping you with your future travel plans.

The BudgetAir.com team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look