I got kicked off the first time because it timed out. Then tickets were not available anymore. After trying for 2 hours in different ways I was finally able to do it. The site try’s to sell so many a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Baggage was only included one way instead of RT as booked. Customer service rectified the issue over the coming days and purchased the second leg’s hand luggage on my behalf. I appreciated the rare ci... See more
Company replied
Update: The eticket arrived after 72 hours. It's a simple trip on a major airline that issues tickets within minutes, not a low cost carrier. I left a 1 star review after waiting 50 hours, maybe that... See more
Company replied
I liked the price, and when I checked you on Scam Detector, you had a very good rating. What I didn't like was that you wanted me to pay extra for seat selection (unheard of for a business class ti... See more
Company replied
3.5
Average
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The names were incorrect on the airline…
The names were incorrect on the airline causing me to pay a fee to change the name!!!
8 July 2026
Reply from BudgetAir.com
We're sorry to hear about the name discrepancy and the fee you incurred. We checked and we did not touch the names, the names were added to the booking during the booking process. Sorry we have not been able to assist you. Kind regards Klara
They provided fair price.with lot of…
They provided fair price.with lot of options and it is easy access their website thank you
9 July 2026
Reply from BudgetAir.com
We're so glad you found our pricing fair and appreciated the variety of options available. It's wonderful to hear our website was easy to access! Thank you for your kind words.
I do not understand the change to…
I do not understand the change to itinary. I can not ceate an account.
What as changed????
This is full bullshit
I did book a flight from luanbajo to makassar and now you are telling me my flight is from makassar to luan bajo.
When i verify with companys nothing has change.
IS IT A SQUAM???
8 July 2026
Reply from BudgetAir.com
We appreciate you sharing your feedback. We do want to emphasize that we are not scam. Our customer care team will contact you to clear your doubts and assist you where needed. Please answer their call, thank you and kind regards Klara
Very good price and best fast vlservice…
Very good price and best fast service thanks team love u
9 July 2026
Reply from BudgetAir.com
We're so happy to hear you appreciate our pricing and swift service! Thank you for your kind words.
Reply from BudgetAir.com
We appreciate you choosing us for your first booking. We are confident you will have a good experience.
They are The worst
They are The worst! They change a flight, give confirmation, then an email regarding cancelation.. So now no flight! DO NOT USE THEM!
24 June 2026
Unprompted review
Reply from BudgetAir.com
We regret the disruption to your travel plans caused by the flight change and subsequent cancellation. We need your booking number to review what happened and to contact you to discuss the options. Please share your booking number and we will call you. Thanks and kind regards Anne.
Great prices
It was a great site which got me the lowest prices tickets but I dont know why it wouldn't update the purchasing part in regards to filtering the correct age group. It did it several times in which I finally got frustrated and now have to call them to update my sons birth year. Pretty annoying!
9 July 2026
Reply from BudgetAir.com
We appreciate you sharing your experience with us. We're sorry to hear about the frustration you encountered with the age group filtering and the need to call us to update your son's birth year. We understand how inconvenient this must have been, especially after finding great ticket prices. We are actively looking into this issue to improve the purchasing process for all our users.
DONT TRUST BUDGETAIR
People really need to be careful on what websites you use online. This website is not Optimal at all and it defrauded me. This website should not be trusted AT ALL. Anyone saying that you should use this app wants you to get robbed. Please research and use other websites for booking. BudgetAir should not be used by anyone.
6 July 2026
Unprompted review
Reply from BudgetAir.com
I am sorry to hear about your experience and the strong feelings of distrust you've expressed. We take all feedback seriously and are concerned to learn that you feel defrauded. At the same time we dont recognize our company in your feedback. As you did not share a booking number we cannot confirm if your feedback is really about us. Please share your feedback so we can review your booking and get in touch with you . Kind regards Klara
Fast process and easy navigation for booking!
Fast process and easy navigation when booking. Reminder emails are useful for checking my itinerary and checking in online!
9 July 2026
Unprompted review
Reply from BudgetAir.com
We're delighted to hear that you found the booking process fast and easy to navigate. It's wonderful that our reminder emails were helpful for your itinerary and online check-in!
HIDDEN COSTS
HIDDEN COSTS. I purchased 2 tickets together for a journey with a 2 hour layover. This agency sent me a ticket with two different PNR codes meaning my luggage would not be transferred at the layover airport which was not specified at the time of purchase. I called within 24 hours to ask for a refund but I was denied this despite being within the 24 hours grace period. I subsequently had to pay an additional £87 PER PASSENGER for my luggage to be transferred. I WILL BE AVOIDING THIS COMPANY LIKE THE PLAGUE.
26 May 2026
Unprompted review
Reply from BudgetAir.com
We are sorry to hear about the issues you encountered with your booking and the additional costs incurred for luggage transfer. We regret that your refund request was denied. Our Customer Care team will reach out to you to discuss possible options to help you. Kind regards Klara
trouble from start to finish
trouble from start to finish, the customer service team is a useless joke, no one can speak fluent English and when i asked for a supervisor on two seperate occasions they put the phone down on me, i then started receiving suspicious messages and calls from people claiming to be budgetair, so someone is obviously selling my contact details to shady scam companys, never ever booking with budgetair again, they are disgraceful
2 July 2026
Unprompted review
Reply from BudgetAir.com
I am sorry to hear about the difficulties you experienced with our customer service and the concerning messages you've received. This is certainly not the experience we want for our customers. I would like to investigate this matter further for you. For this I need your booking number. Please share your booking so I can review what happened and plan a call back. Thanks and kind regards Anne
I have traveled with countless online…
I have traveled with countless online travel agencies over the years, but BudgetAir takes the crown for the absolute worst experience I have ever had. Let me save you the agony—even if I turn blind, I will never, ever book a flight using BudgetAir again.Booking number: BCA-20655967
19 June 2026
Unprompted review
Reply from BudgetAir.com
We are sorry to hear about your negative experience. We regret that we fell short of your expectations. We would like to understand your situation so we will reach out to you to get your booking number. After we received the booking number we will contact you. Kind regards Anne
First time user
First time user. It’s very fast and a few minutes later the E-tickets were sent to me. Nice booking experience!
9 July 2026
Reply from BudgetAir.com
We're so glad to hear you had a positive first experience with us and that your e-tickets arrived quickly! We appreciate you sharing your feedback.
The website kept crashing and prices kept increasing.
The website kept crashing, and the price kept increasing. Every time I attempted to resume the transaction after a crash, the price would rise. It was truly appalling. I will never use this website again.
8 July 2026
Reply from BudgetAir.com
We are sorry to hear about your experience with our website. We understand how disruptive it is when a transaction is interrupted and the price changes unexpectedly. We take your feedback to improve our website. We are happy to see you did make a booking. Enjoy your trip! Kind regards Klara
$200 cheaper than the airline’s direct price.
I booked an international ticket that was about $200 cheaper than the airline’s direct price. The booking process was very easy, and the e-ticket arrived in my inbox in less than a minute.
8 July 2026
Reply from BudgetAir.com
We're so happy to hear that you found our booking process easy and secured such a great deal on your international ticket! We appreciate your positive feedback.
Its impossible to check in with the…
Its impossible to check in with the airlines because they put their email instead of yours!
27 June 2026
Reply from BudgetAir.com
We understand your frustration with the check-in process. We are actively looking into this email discrepancy to ensure a smoother experience for our customers. We will contact you to change the details so you can access the booking. Kind regards Anne
Reply from BudgetAir.com
We're so glad you found our booking process easy and convenient. Thank you for your wonderful feedback!
I just made my payment and got my…
I just made my payment and got my confirmation back less than half hour, then I changed my mind and liked to cancel my ticket. I was told that I had to pay $70 for the process even I haven’t received my tickets yet. I will no longer use BudgetAir anymore in future. Also, I was waiting for a few hours to get help on line.
8 July 2026
Reply from BudgetAir.com
We apologize for the inconvenience you experienced with the cancellation process . We understand your disappointment regarding the cancellation fee, especially since you had not yet received your tickets. We regret that your experience did not meet your expectations. We will use your feedback to improve our service. Kind regards Anne
Reply from BudgetAir.com
We're so happy to hear that you found our booking process to be convenient. We appreciate your positive feedback!
I booked my flight yesterday and…
I booked my flight yesterday and discovered the dates are wrong. I called customer service and said they cannot cancel nor change my flight or give me a refund. When I spoke to customer service I asked to transfer to the manager. The guy I was speaking to put me on hold for a while and then picked up the call again and it was literally the same guy and not the manager I was “transferred” to. I called Frontier Airlines to see if they can help. They said they are unable to find my booking which is suspicious. I still do not understand how I cannot just modify the dates of the flight and pay extra if needed when I just literally booked the flight the day before. Anyway, I would think twice before booking with Budget Air again. I called my bank and filed a claim. Hopefully this review will save someone some money and inconvenience.
6 July 2026
Reply from BudgetAir.com
We are sorry to hear about the trouble you're experiencing with your flight dates. We understand how frustrating it must be to discover an error after booking and then be unable to modify or cancel your reservation. We need to follow the airline policies , we are not able to overrule the rules set by the airline. Kind regards Anne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.