BudgetAir.com Reviews 

30,269
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 5,932 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online platform is very easy to navigate, offering a smooth booking process along with highly competitive flight ticket prices. Many people appreciate finding affordable travel options and receiving their e-tickets quickly without facing any major delays. However, some reviewers were not happy with customer support and encountered unexpected change fees. A few other people also felt that strict cancellation policies and unhelpful assistance made solving ticketing problems very frustrating. Travelers occasionally noted difficulties regarding seat selection and communication channels when trying to reach customer assistance.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about booking process, with some reporting that it was easy, fast, and... See more

Price

Customers consistently note ambiguous experiences with price, as opinions on costs are divided. Many... See more

User experience

Consumers find user experience to be positive, highlighting that the website and checkout are easy to... See more

Website

Reviewers highlight ambiguous aspects of website, as experiences with the online platform are widely divided.... See more

Customer service

Customers had negative experiences with customer service, often citing rude behavior, unhelpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

User friendly site. Well balanced with multi-company trips. Actually lowest prices are related to the trip with no or just small hand bag. This always confuse customer.

Company replied

Rated 4 out of 5 stars

Fast and great user experience among all the websites I've used. Has the usual evil UX behavior to try to make you buy extra things, but all companies do it.

Company replied

Rated 4 out of 5 stars

Booking steps are very easy and fast. I got a special price from here compared to other agents. But the ticket issue time is too long (it takes approximately 24 hours). If someone wants to fly quick... See more

Company replied

Rated 3 out of 5 stars

I have booked economy flight from Canada to India. Someone who is looking for budget friendly and decent facilities korean airline is good consideration.

Company replied


3.5

Average

TrustScore 3.5 out of 5

30k reviews

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3.5

All reviews

(30,269)

5,962 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simplicity and speed

17 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi there,

Thank you for taking the time to leave a review. It is great to hear that you found our booking process to be simple and fast. We work hard to make finding and booking flights as easy as possible for our customers.

We appreciate your feedback and hope to see you again for your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Cheaper rates

Cheaper rates. Easy booking.

17 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Dona,

Thank you for taking the time to share your positive experience. It is great to hear you found the booking process easy to use.

We appreciate your feedback and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

BudgetAir delivers unbeatable prices…

BudgetAir delivers unbeatable prices and a seamless booking experience, easily earning a five-star rating for savvy travelers!

17 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Amolak,

Thank you for your five-star review and for sharing your experience. It is great to hear you found the booking process seamless.

We look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Excellent

Great service

17 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Slimane,

Thank you for taking the time to share your positive feedback. It is great to hear that you were happy with the service you received.

We appreciate you choosing to book with us and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Doings well

Doings well

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Dear Joy,

Thank you for taking the time to leave a 5-star review. It is great to hear you had a positive experience with BudgetAir.com.

We appreciate your feedback and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

great price and reliable delivery service

Price is lower than the other platform and very reliable delivery to our email for the tickets. Love this site!

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Mandy,

Thank you for taking the time to share your positive experience. It's great to hear that you found the booking process straightforward and that your tickets were delivered reliably to your email.

We appreciate you choosing us for your travel plans and look forward to assisting you again in the future.

The BudgetAir.com team

Rated 4 out of 5 stars
BudgetAir.com logo

Reply from BudgetAir.com

Hi Paola,

Thank you for your feedback. We are happy to hear you appreciate the variety of payment options available on our website. Our goal is to make the booking process as convenient as possible for all our customers.

We value your input and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Easy to book and good flight options.

Easy to book and good flight options.. waiting for my eticket it says wl be there in 96 hours.. it way to long though!

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Vanita,

Thank you for your review. It is great to hear you found our website easy to use and were happy with the flight options available.

We appreciate your feedback regarding the e-ticket delivery time. Your ticket should be with you shortly, and we wish you a pleasant journey.

The BudgetAir.com team

Rated 5 out of 5 stars

First time using

Got everything accomplished that I set out to do on this site.

15 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Millon,

Thank you for taking the time to share your feedback. It is great to hear that you found our website easy to use and were able to accomplish everything you needed for your booking.

We appreciate you choosing BudgetAir.com for your first time and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Easy and quick

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Dear Ashraf,

Thank you for taking the time to share your positive experience with BudgetAir.com. It is great to hear that you found our booking process to be easy and quick.

Providing a smooth and efficient service is important to us, and your feedback is much appreciated. We look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 4 out of 5 stars

Great price and combination

Great price and combination. Though I got tickets after few days which was not good.

27 June 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi there,

Thank you for your feedback. It is great to hear you found a good flight combination on our website.

I have noted your comment about the time it took to receive your tickets. While this can sometimes happen depending on the airline, your feedback is valuable for us to review our processes. We appreciate you taking the time to share your experience.

The BudgetAir.com team

Rated 1 out of 5 stars

Very very scammy company.

Very very scammy company.

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hello Charles,

Please note that we don't intend to scam our customers. As an online travel agency, we operate transparently by following each airline's exact cancellation policies for their tickets. While these carrier rules determine whether a refund or change is possible, we always aim to provide clear guidance. A member of our team will contact you to explain and to assist you further.

Kind regards,
Leo

Rated 5 out of 5 stars
BudgetAir.com logo

Reply from BudgetAir.com

Hi David,

Thank you for your excellent review. It is great to hear that you found our booking process easy to complete. We aim to make finding and booking flights as straightforward as possible for our customers.

We appreciate you taking the time to share your positive experience and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Clear and convenient service

A clear and convenient service. Everything in one place. Thank you.

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Daria,

Thank you for taking the time to leave this positive review. It is great to hear that you found our service clear and convenient.

We appreciate your feedback and hope to welcome you back for your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

transparent

transparent

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Edgar,

Thank you for taking the time to leave a 5-star review. It is great to hear you found our process transparent, as we always aim to make booking as clear and straightforward as possible for our customers.

We appreciate your feedback and hope to welcome you back for your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

So smooth and the process is well

So smooth and the process is well, but the rate of currency is little bit high compared to normal market.

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Niyonkuru,

Thank you for your 5-star review. It is great to hear you found our booking process to be smooth and easy to follow. We aim to make finding and booking flights as straightforward as possible for all our customers.

We appreciate you choosing us for your travel plans and look forward to assisting you again in the future.

The BudgetAir.com team

Rated 5 out of 5 stars

Fast and cheaper will see how it will…

Fast and cheaper will see how it will be the flight

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Dear Oksana,

Thank you for taking the time to share your positive experience. It is great to hear you found our booking process to be fast and straightforward.

We appreciate you choosing us for your travel plans and wish you a wonderful flight.

The BudgetAir.com team

Rated 1 out of 5 stars

Price Adjustment mid-checkout.

In the middle of ordering my ticket, the process failed and kicked me out. Ticket was raised by 10 dollars after refreshing. Scummy tactic, I'll likely never use this service again.

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hello Michael,

Your feedback is valuable. Airfares are dynamic and can change in real time based on airline seat availability, meaning a price is only guaranteed once payment is completed and the ticket is issued. As a travel agency, offering a smooth booking process is always the goal. A team member will contact you to explain the technical interruption while booking.

Kind regards,
Leo

Rated 5 out of 5 stars

Great service, good price.

The online process was clear and easy to follow. The price was cheaper than what was being offered directly through the carrier. The e tickets arrived earlier than expected. I am satisfied with the experience and would certainly consider using BudgetAir in the future.

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi DorothyAnn,

Thank you for taking the time to share your positive feedback with us.

It is great to hear that you found the booking process clear and easy, and that your e-tickets arrived promptly. We are happy you had a satisfying experience and look forward to helping you with your future travel plans.

The BudgetAir.com team

Rated 5 out of 5 stars

Easy process and prompt

16 September 2026
BudgetAir.com logo

Reply from BudgetAir.com

Hi Hesh,

Thank you for taking the time to leave this great review.

It is fantastic to hear that you found our booking process easy and prompt. We work hard to make booking flights as simple as possible, and your feedback lets us know we are on the right track. We look forward to helping you with your future travel plans.

The BudgetAir.com team

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