It was a great site which got me the lowest prices tickets but I dont know why it wouldn't update the purchasing part in regards to filtering the correct age group. It did it several times in which I... See more
Company replied
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Review summary
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The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than b... See more
Company replied
flight on time, pleasant staff, a little bit over priced. seats are okay. one missing star for the price and because i couldn't get my seat booked on line. i had to switch seats with another gentlema... See more
Company replied
The booking process was very comprehensive and not so time consuming. However the add on's are a bit much. Not sure if this is through your website or its a sign of the times with airlines and the c... See more
Company replied
3.5
Average
29k reviews
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First time user
First time user. It’s very fast and a few minutes later the E-tickets were sent to me. Nice booking experience!
9 July 2026
Reply from BudgetAir.com
We're so glad to hear you had a positive first experience with us and that your e-tickets arrived quickly! We appreciate you sharing your feedback.
The website kept crashing and prices kept increasing.
The website kept crashing, and the price kept increasing. Every time I attempted to resume the transaction after a crash, the price would rise. It was truly appalling. I will never use this website again.
8 July 2026
Reply from BudgetAir.com
We are sorry to hear about your experience with our website. We understand how disruptive it is when a transaction is interrupted and the price changes unexpectedly. We take your feedback to improve our website. We are happy to see you did make a booking. Enjoy your trip! Kind regards Klara
$200 cheaper than the airline’s direct price.
I booked an international ticket that was about $200 cheaper than the airline’s direct price. The booking process was very easy, and the e-ticket arrived in my inbox in less than a minute.
8 July 2026
Reply from BudgetAir.com
We're so happy to hear that you found our booking process easy and secured such a great deal on your international ticket! We appreciate your positive feedback.
Its impossible to check in with the…
Its impossible to check in with the airlines because they put their email instead of yours!
27 June 2026
Reply from BudgetAir.com
We understand your frustration with the check-in process. We are actively looking into this email discrepancy to ensure a smoother experience for our customers. We will contact you to change the details so you can access the booking. Kind regards Anne
Reply from BudgetAir.com
We're so glad you found our booking process easy and convenient. Thank you for your wonderful feedback!
I just made my payment and got my…
I just made my payment and got my confirmation back less than half hour, then I changed my mind and liked to cancel my ticket. I was told that I had to pay $70 for the process even I haven’t received my tickets yet. I will no longer use BudgetAir anymore in future. Also, I was waiting for a few hours to get help on line.
8 July 2026
Reply from BudgetAir.com
We apologize for the inconvenience you experienced with the cancellation process . We understand your disappointment regarding the cancellation fee, especially since you had not yet received your tickets. We regret that your experience did not meet your expectations. We will use your feedback to improve our service. Kind regards Anne
Reply from BudgetAir.com
We're so happy to hear that you found our booking process to be convenient. We appreciate your positive feedback!
I booked my flight yesterday and…
I booked my flight yesterday and discovered the dates are wrong. I called customer service and said they cannot cancel nor change my flight or give me a refund. When I spoke to customer service I asked to transfer to the manager. The guy I was speaking to put me on hold for a while and then picked up the call again and it was literally the same guy and not the manager I was “transferred” to. I called Frontier Airlines to see if they can help. They said they are unable to find my booking which is suspicious. I still do not understand how I cannot just modify the dates of the flight and pay extra if needed when I just literally booked the flight the day before. Anyway, I would think twice before booking with Budget Air again. I called my bank and filed a claim. Hopefully this review will save someone some money and inconvenience.
6 July 2026
Reply from BudgetAir.com
We are sorry to hear about the trouble you're experiencing with your flight dates. We understand how frustrating it must be to discover an error after booking and then be unable to modify or cancel your reservation. We need to follow the airline policies , we are not able to overrule the rules set by the airline. Kind regards Anne
Wrong flight time
Before booking my flight, Times were checked and double-checked. I got my itinerary days later and the departure time is wrong.
I tried calling which wasn't easy and I was told changes could not be made. No explanation nothing.
This is the very last time I will book with Budget Air
2 July 2026
Reply from BudgetAir.com
We are sorry to hear about the difficulties you experienced with your booking and the incorrect departure time. We regret that changes could not be made. The policy is set by the airline and communicated while you select the price on our website. We are not able to overrule the airline policies. We do show an overview of what you booked at time of payment. Hope this al helps to understand why we are not able to fix this for you. Kind regards Ana
The booking process was very…
The booking process was very comprehensive and not so time consuming. However the add on's are a bit much. Not sure if this is through your website or its a sign of the times with airlines and the cost of fuel. I paid nearly 70$ of add ons and that was just for different inscurance's and no extra bags.
8 July 2026
Reply from BudgetAir.com
We appreciate you sharing your booking experience. We understand your concern regarding the cost of add-ons, and we recognize how these can impact the overall price. We are always reviewing our offerings to ensure clarity and value for our customers. Your feedback is valuable as we strive to improve our services.
User-friendly platform
User-friendly platform; Managed to find an excellent deal that fit perfectly into my travel schedule and budget.
8 July 2026
Reply from BudgetAir.com
We're so happy to hear our platform helped you find the perfect travel deal that fit your schedule and budget! We appreciate your positive feedback.
Terrible experience (II)
Finally, after a month of fighting with BudgetAir and Turkish Airlines to get rebooked after our flight was cancelled, we've lost. No response from them whatsoever. We've filed complaints with several organizations and opened cases on other websites to try and get these situations regulated so they don't get away with it. NEVER AGAIN with either of these companies!!!
3 July 2026
Unprompted review
Reply from BudgetAir.com
We are truly sorry to hear about the experience you've had with your cancelled flight and the difficulties in getting a resolution. We understand how upsetting this situation must be. We do see you have received a full refund. We will reach out to discuss if there is anything else we can do for you. Kind regards Klara
I selected a price for a flight
I selected a price for a flight, and when I finished entering my information and proceeded to payment, your website crashed. I then had to restart the process, and the price had increased. So, I am being very persistent and feel I have been ripped off.
8 July 2026
Unprompted review
Reply from BudgetAir.com
We're truly sorry to hear about the frustrating experience you encountered with our website and the subsequent price increase. We understand how upsetting it must be to feel that you've been unfairly treated. We'd like to look into this matter further for you. For this we need your bookingnumber. Kind request to share your booking number. Thanks and kind regards Klara
EASY PROCESS FOR BOOKING AND NO HIDDEN…
EASY PROCESS FOR BOOKING AND NO HIDDEN PRICE AND VER SIMPLE BOOKING PROCESS.
8 July 2026
Reply from BudgetAir.com
We're so glad to hear that you found our booking process easy and straightforward, with no hidden prices. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We're so glad you found our booking process easy and the price good! We truly appreciate your positive feedback.
Reply from BudgetAir.com
We appreciate you sharing your feedback regarding our cancellation process. We reviewed and we see you have been in contact with our customer care team. They informed you about the cancellation possibilities. Our customer care team can be reached 24x7 on chat, call and email. You can also cancel your ticket via self service via your budget air my account. Kind regards Klara
Easy to use and quick reponse
6 July 2026
Reply from BudgetAir.com
We're so glad to hear you found our service easy to use and experienced a quick response. We truly appreciate your positive feedback!
I got charged for flight delay…
I got charged for flight delay compensation but didn’t click the option they hide a bunch of hidden fees
8 July 2026
Reply from BudgetAir.com
We appreciate you sharing your experience regarding the flight delay compensation charge. We confirm you have been in contact with our customer care and the product has been cancelled and refunded. We hope you like our service and of course we wish you a great trip. Kind regards Klara
I had an excellent experience booking…
I had an excellent experience booking my flight with BudgetAir. The website was easy to use, the prices were very competitive, and the booking process was quick and straightforward. I received my confirmation promptly, and everything went smoothly. I also appreciated the helpful customer service whenever I had questions. I would definitely use BudgetAir again and highly recommend it to anyone looking for affordable flights and a hassle-free booking experience.
1 July 2026
Reply from BudgetAir.com
We are so happy to hear that you had such an excellent experience booking your flight with us! It's wonderful to know that our website was easy to use, our prices competitive, and the booking process quick and straightforward. We are also glad that our customer service team was helpful. We truly appreciate your kind words and recommendation; it means a lot to us. We look forward to assisting you with your future travel plans.
Reply from BudgetAir.com
We're so happy to hear that you found our service easy and quick, and that you were pleased with the price. We truly appreciate your positive feedback!
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