It was a great site which got me the lowest prices tickets but I dont know why it wouldn't update the purchasing part in regards to filtering the correct age group. It did it several times in which I... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than b... See more
Company replied
flight on time, pleasant staff, a little bit over priced. seats are okay. one missing star for the price and because i couldn't get my seat booked on line. i had to switch seats with another gentlema... See more
Company replied
The booking process was very comprehensive and not so time consuming. However the add on's are a bit much. Not sure if this is through your website or its a sign of the times with airlines and the c... See more
Company replied
3.5
Average
29k reviews
Asks customers to review
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Good price for tickets
14 July 2026
Reply from BudgetAir.com
We're glad you found our ticket prices to be good. We appreciate your positive feedback!
If there is zero star rating option I…
If there is zero star rating option I will choose it. The customer service is very unprofessional, they just want to got as much money as possible when you cancel. The representative who I talked to to cancel asked my to call the airline to get approval for fully refund. I called the airlines they told me they will refund the total amount and I ask for confirmation they said budget air should contact them not the customer, when I called back budget air the representative said he needs an email from them!!!!! I explained everything he was still asking me to get the approval instead of helping me canceling. It was the worst experience I had in my entire life. They charged me the cancellation fees 110$ and what I paid $23 extra for Flight Delay Compensation Service (AirHelp+)which is not refundable and I did not got any help. I don’t recommend the website to anyone, I canceled after two hours due to a family emergency and I explained that to them. My father passed away and I had to go through all these procedures to not getting back the full refund in the end whoever the airline themselves told me they won’t charge any amount!! Budget Air is money hungry company who provide the cheapest prices when you choose them you will see hidden charges with no benefit. I hope my review save some people from booking flights through them.
14 July 2026
Reply from BudgetAir.com
Hello Omar,
We appreciate your feedback. We are sorry to hear about your difficulties with our cancellation process during this challenging time. We understand your frustration with our communication and the charges you faced. We are looking into your comments to improve our services, and we will contact you shortly to resolve this issue.
Kind regards,
Spot.
Reply from BudgetAir.com
We are so happy to hear that everything was good and truthful for you. We truly appreciate your positive feedback!
Easy and great price
14 July 2026
Reply from BudgetAir.com
We are so glad to hear that you found our service easy to use and that our pricing met your expectations. Thank you for your wonderful feedback!
Less time needed to book the tickets
14 July 2026
Reply from BudgetAir.com
We are delighted to hear that you found the booking process efficient and quick. Thank you for your positive feedback!
Very straight foward highly recommend…
Very straight foward highly recommend paying a bit extra for the premium plus so there’s no issues with cancelling refund etc. connected quick to customer service and they very actually helpful
14 July 2026
Reply from BudgetAir.com
We're so glad to hear you had such a positive experience with our service and found our customer support helpful. We truly appreciate your recommendation regarding the premium plus option!
I know they hv great service and…
I know they hv great service and accurate of what I'm looking for.
14 July 2026
Reply from BudgetAir.com
We're so happy to hear that our service and accuracy met your expectations! Thank you for your kind words.
excellent customer service
14 July 2026
Unprompted review
Reply from BudgetAir.com
Thanks and enjoy your trip!
The process was really smooth.
14 July 2026
Reply from BudgetAir.com
We're so glad to hear that you found the process to be smooth. Your positive feedback is greatly appreciated!
When I booked my trip through your…
When I booked my trip through your website, the response time was much quicker than the stated expectation of several days. My confirmation was sent within hours of booking.
13 July 2026
Reply from BudgetAir.com
We're so glad to hear that your booking confirmation was processed quickly! We always aim to exceed expectations, and it's wonderful to know we succeeded in your case. Thank you for sharing your positive experience.
It’s a ripoff
I wanted to cancel a booking made by mistake few minutes before, but they were charging me 75% of ticket value as cancellation fee. That’s ridiculous. Worst service
14 July 2026
Unprompted review
Reply from BudgetAir.com
We regret any frustration caused by our cancellation policy. We understand your disappointment regarding the fee. We are always working to improve our services but at the same time we need to follow the airline policies. For next time consider to get a service package with us so the fees are waived. Maybe that helps. Have a great day and kind regards Anna
The absolute WORST service
This was absolutely the WORST experience I have ever had while attempting to book a flight. When I tried to access the "account" feature to get details of the flight I would get "page not available " over and over again. The live person who I spoke with, Sunil, was extremely difficult to understand as he talked very very fast with a very very thick accent and constantly interrupted me. I had to go repeatedly onto the airline's various sites and try to enter the code Sunil took forever to get for me. After several attempts I finally got through and had to basically repeat the entire booking process. In all, it took nearly 2 hours of hell to get it done. NEVER NEVER use Budgetair.com
14 July 2026
Reply from BudgetAir.com
Thank you for sharing your feedback. We are sorry to hear about the difficult experience you had while trying to book your flight. We understand how frustrating it must have been to encounter page errors and communication challenges with our representative. We are reviewing your comments to understand what went wrong and how we can improve. Our customer care team will also reach out to you to see how we can still help you. Please answer our call, thank you and kind regards Klara
no cancellation help
11 July 2026
Reply from BudgetAir.com
We appreciate you sharing your concerns about our cancellation process. We confirm you have been in contact with our customer care about the conditions. Please know you can also go to your budget air my account to check the cancellation conditions. If you need help our customer care team is available 24x7 on chat, call and email. Kind regards Klara
Cheap easy and fast
14 July 2026
Reply from BudgetAir.com
We're so glad you found our service to be efficient and affordable. We truly appreciate your positive feedback!
Reply from BudgetAir.com
We appreciate you sharing your concerns about our cancellation process. During the booking process we show the airline conditions and we also share a link to the conditions in your eticket. Sorry you missed that. Please know for any doubts our customer care team is available 24x7 on chat, call and email. You can also check any conditions of your ticket on your budgetair my account. I hope this helps. Kind regards Klara
Mandatory fees for cancellation within one minute
Canceled within a minute after submitting because it would not let me check my seat where it indicated it would and their policy is not to reverse cancellations without $110 fee so I paid $50 more for this service than all the other ones
14 July 2026
Reply from BudgetAir.com
We appreciate you sharing your experience. We are sorry your experience was not good. Unfortunately we need to respect the airlines policy and we indeed charge admin fee in case our customers did not buy our service package. KInd regards Klara
The ease of booking and the best rates.
14 July 2026
Unprompted review
Reply from BudgetAir.com
We're delighted to hear that you found our booking process easy and our rates to be the best! We truly appreciate your positive feedback.
Reply from BudgetAir.com
We are so glad to hear that you found our team to be helpful, friendly, and supportive. Your kind words truly mean a lot to us.
Devolop your system to show the ticket…
Devolop your system to show the ticket cost in local currency. Not in USD always.
11 July 2026
Reply from BudgetAir.com
We appreciate you sharing your feedback regarding currency display. As you book via bugetair usa our default currency is in usd. We may consider adding other currencies in the future, thank you for your feedback. Kind regards Klara
Good price and easy booking
11 July 2026
Reply from BudgetAir.com
We're so pleased to hear that you found our prices good and the booking process easy. Thank you for your positive feedback!
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