BudgetAir.lv Reviews 

The price as written, no surprises at cashier. E - tickets within minutes in a mail box.

Everything was ok

Nice and easy

Clear procedure, tickets came straight away

Ease of use, no problems, all clear

The reservation was so easy and arranged well

I really don't see why the 1.5 stars on Booking.com? :)

Good service

Booking was east

The whole process is simple, the flight price is affordable, all the necessary information is available.

They did mot send me the check in number of the flight and they are answering late

I've been offered to accept changes in flight which is not possible to make - first flight lands 30 min later than the second flight departures. Nobody checked that such proposed connection is not physically possible.

Later the team contacted me and the issue was solved, new flight had been booked.

When I booked my flight on the website, I was prompted to add “Junior” after my name because I was traveling with my father, who has the same name. The system did not specify that “Junior” should only be included if it appears on the passport — in fact, it insisted that I add it to proceed with the booking.

As a result, the airline doesn't accept my ticket at the airport because my passport does not include “Junior.” I was then informed that I needed to pay €60 plus additional airline fees to correct the name, which I find completely unacceptable.

This situation was caused by misleading instructions on thewebsite, not by any error on my part. I followed all prompts exactly as presented. The lack of a clear warning about name entry rules led directly to this issue and to additional unnecessary costs.

I would rate them zero or negative stars - one star is too much
The services provided were misrepresented and not fulfilled as agreed, and my efforts to resolve the issue with the merchant have failed.

Key facts:
I purchased a ticket for a flight from Birmingham to Dubai via Istanbul operated by Pegasus Airlines, which was shown as one journey.

After payment, I discovered that this was two separate tickets (self-transfer) with only 2 hours layover, during which I would have to clear immigration, collect luggage, recheck in, and pass security again.

I had paid extra for a “Cancel for Any Reason” protection, but when I attempted to cancel, the system required PayPal (which I did not use to pay), and my country was not available in the dropdown.

Customer service was unhelpful and, at one point, outright rude.

I was referred to a third-party company, Hopper, which claims to have refunded me — but I have not received any funds on my card or received confirmation of how the refund was processed.

No costumer hotline or number that we can call them, i need to changes the family instead input the maiden name. I dont know if i cancel the ticket or no, few days now trying to in touch with them, but no number that we can call. Hope someone can give me a contact number.

Unreliable, "hand luggage always included" is a scam

Got a booking that says
- Personal item included
- Hand luggage included

Then I receive a ticket that say I only have a underseat bag - also known as personal item

I already called them twice and each time they keep telling me that i got it although clearly I did NOT - What a scam!

Booked a entire flight to and from CPH- AYT.
Due to their technical issue they cancelled the Flight CPH-AYT and want to refund me 1/4 of the price.
I requested entire trip refunded. They are unable to do that. So they have decided the refunded flight cost 1/4 and another cost 3/4. As I booked a complete and entire trip, it doesn specify in my ticket how much the diffrent trip cost.

Made a reservation with this company. They canceled my booking for the following reason.
We regret to inform you that your selected flight could not be booked. The fare you chose is no longer available by the airline.
i had only 1200 in my credit card account. They took 1100 and when they canceled my booking, it took 6 days to get my money back. I couldn't book any flights because i had no money.
These airlines do not care about customers' problems. Why do they charge money in seconds, but when it comes to a refund, it takes 10 working days? And what if the customer doesn't have more money in account to book another flight ?
i am going to make a formal complaint against their flight booking process.