Budget Italia Reviews 

We rent from Budget Fumcino airport:
When we came to take the car st the counter - the lady says they don't have the same class car as we order - but they can give us Delux car Volvo XC90(!) in the price.
We're not so happy because it is too big for the smsll streets of south Italy but there no other choice...ok we took the car for the trip.
Shortly after we return the car I noticed Budget charge of 1475€!!!
When I call the office to ask for the charge they answer that the charge is because I asked for such big car.
I realized that I fall in to trap and they hide in small letters in the agriment that I choose to upgrade.
They just thieves - don't ever take a car from them busterds.

Rented a car in Sardinia...Completely unacceptable customer support, a joke really ... 9 months, and multiple emails without response later (including dodgy invoices), still no proper answers or resolution to my case... it really looks like they are just trying to let time to go by so it gets forgotten... but they are very wrong if they think I will let them get away with it... it is incredible, never again! be aware and rent with this company under your own responsibility!
Ps: I edit my review to add that I just received another email from the company, stating that they are still correct after they supposedly investigated my case further (investigation triggered by my previous review), of course, still no evidence provided to back up such statement and just as an example, the final charges I am disputing include, among other, a pure mathematical error, however they still confirm the charges after such an "investigation", well I think it is self explanatory.

We booked online through carflexi.com. We choose and paid for additional extra - second driver and it was shown on voucher.
At airport desk they told that we need to pay again for additional driver. It seems like they are not able to read and understand.
All rental experience was good, only complain about airport desk lady and extra cost.
Carflexi helped us to solve problem and we have return of unfair extra charges. I have changed my rating to 4*

AWFUL!!!!!!! THEY TOLD ME AT ROMA TRAIN STATION TO RETURN THE TANK EMPTY (ALTHOUGH MY VOUCHER SAYS FULL)AND THAT IT WILL COST ME LESS THAN FILLING IT UP. I THOUGHT IT WAS STRANGE (SINCE IT IS THE FIRST TIME I CAME ACROSS THIS)BUT THE REP WAS ADAMENT AND REPEATED HIS CLAIM AND DEMAND THAT I RETURN IT EMPTY. THEY CHARGED ME 178 EURO FOR GAS . THERE IS NO ONE TO TALK TO NOW. THEY PUT ME ON HOLD (I LIVE OUSIDE ITALY) FOR 20 MIN SO I GAVE UP. TERRIBLE!!!!!!!! I FEEL THAT THEY HAVE STOLEN FROM ME

Terrible service. Impossible to contact them by phone or online, when trying and ultimately failing to give them more money by extending a rental. Utterly anti-customer and have no idea about customer service. The car rented was old, rattle and tired and was not well presented. Avoid Budget in Italy

Absolutely AWFUL experience.

First, we waited for TWO AND A HALF hours beyond our booking time for them to actually give us our car. This meant that we missed our planned excursion for that day.

Second, about 5 minutes after we drove away, the car warning lights went on - the tyre pressure was wrong and the car clearly had not been serviced properly.

Third, we then needed to extend our booking by a few hours due to a change in our flight time. The website "modify reservation" section does not work; I have emailed customer services and had no reply; I have phoned 3 different phone numbers on their website to try to speak to someone but have just been on endless hold.

ABSOLUTELY TERRIBLE - DO NOT USE BUDGET IN ITALY.

Will no longer use budget im Italy. They did not have a car when I got there in spite of having it reserved for months. It was not the same car or same level car. The car the gave me was old (56,000 km). When I got to Malpensa airport they could not find my reservation. I booked a medium car they told me I booked a small one.

Your service is a discrase. Aside from abnormal waiting time (2 hours) there was total mayhem at the desk as the system was not working properly

Never again budget

Experience Roma ciampino:
Agreement number 234993290
1. The car assigned to me has been rented out to someone else after a flight delay,so they offer me another car( of course more expensive) at the desk.
The TWO CHEATERS at the desk told me that the car would have cost 10 euro more a day and they made me sign a contract on one touch screen without show it to me and they told me the contract were gonna be sended to my email.
The total to pay supposed to be 140 euro but on the contract it s written 240 euro!!!
Now I ve been charged for 220 and didn t get yet any invoice!
2. The TWO CHEATERS told me that the best gor me was to return the car almost empty fuel because they charge for diesel only 1,20 euro per litre, but reading carefully the contract the price per litre was gonna be 1,57 euro because they don t mention the tax when they offer you the " amazing fuel deal".
Luckily I full tank myself for 1,39 at the neatest tank station before returning the car.
3. They give me a car with summer wheel and without snow chains, the TWO CHEATERS offer me to rent chains for 4 euro a day for a total of 60 euro, but i bought them in the nearest shop for 25 euro.
They are cheaters and steal money from people!
If renting renting from them:
READ CAREFULLY WHAT THEY MAKE YOU SIGN AND DON T TRUST A WORD OF WHAT THEY TELL YOU AT THE DESK!
EVEN BETTER DON T RENT CARS FROM THEM!!!

On October me and my wife arrived in Italy for a honeymoon trip to the Amalfi region. We rented a car about one month before, an automatic and compact car (mercedes-benz A-class) from the airport. (naples airport, italy)

When we got to the reception we were greeted by a guy named Vincenzo, in the first ten seconds he was nice. But after we saw that the vehicle we received was not in the category we ordered (Opal Corsa Station) he started to be unpleasant and forced us to take another vehicle and a manual (Peugeot 2008) that again is not a small car and not automatic.

I decided to try drive with that car and we went with him towards the hotel, the ride was terrible because I have not drived on manual for many years. and its hard to drive with a large car on the roads of Italy too. I felt that I was endangering myself and those around me on the road and I turned to Budget facebook customer service to try to replace the car.

tge facebook customers service responded quickly and were courteous, they asked drive to Budget location and replace the car. I arrived at the location in Solarno the next day where a guy called antony helped me, he did not have a small automatic vehicle so he made call the airport budget and make sure they kept me one (he spoke to the vivana).

when i arrive to budget naples location I was talking to a girl at the desk called Mina. She listened to the whole story and spoke to the manager of the location (viviana) and again offered me a station car. I was already desperate and told her I would wait until someone will bring back a car in the category I ordered (compact and automatic) after half an hour she saw that I was not going until she solve that.. then suddenly she find car in my category (Renault Scenic Automatic)

after she give me the key i heard Vincenzo (the guy who start this saga) laughs at me with the workers and curses me

I am very disappointed with budget service in Italy and want you to know that, The first two days in my honeymoon were terrible because of budget.