Budget Dumpster Reviews 

5,998
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and courteous throughout the entire rental process. Many people note that the delivery drivers arrive on time and place the equipment exactly where requested without any hassle. However, some people mentioned experiencing frustrating delivery delays and rescheduling issues with their containers. Some reviewers were not happy with unexpected extra fees, such as charges applied for missed deliveries or service issues. A few consumers also reported difficulties communicating with support when trying to resolve scheduling conflicts or placement problems.

What people talk about most

Service

Clients share ambiguous opinions on service, with many praising the dependable, flexible, and professional... See more

Staff

Consumers find staff to be positive, highlighting friendly drivers and helpful customer service... See more

Delivery service

People report ambiguous experiences with delivery service, as many customers praise punctual drop-offs,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many people praising polite agents who... See more

Price

Customers had ambiguous experiences with price, as some reviewers praised the best and most reasonable rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman I first talked to was the nicest guy I had ever talked to. He set me up quickly with dumpster services. The young men who brought the dumpster were extremely nice and explained everyth... See more

Company replied

Rated 5 out of 5 stars

I called budget dumpster and was greeted by a lady named Susan. Susan was thorough with the rules of the dumpster, made the purchase easy, and handled everything so professionally. The dumpster arrive... See more

Company replied

Rated 5 out of 5 stars

Susan - start to finish, Susan. Knowledgeable and professional. As this was a new experience for me, she was patient with my endless questions and offered much needed advice. The entire process stayed... See more

Company replied

Rated 5 out of 5 stars

Budget Dumpster made the whole process so easy. You call - they deliver the appropriate size dumpster on time. You fill it up -call again and they pick it up as promised. No BS, No waiting and a fa... See more

Company replied


Company details

  1. Waste-Management Service
  2. also in
  3. Debris removal service

About Budget Dumpster

Written by the company

Affordable dumpster rentals. Service you can depend on. That’s the Budget Dumpster promise. Since 2009, Budget Dumpster has delivered over 1 million dumpsters to customers in more than 4,000 cities across the US. We specialize in affordable, convenient roll off dumpster rentals that help do-it-yourselfers across the country get their jobs done. Whether you’re renovating a kitchen, cleaning out a garage, or tearing that fixer-upper down to the studs, we provide a personalized, hassle-free dumpster rental experience from start to finish.
What’s different about working with Budget Dumpster?
First and foremost, we provide transparent, upfront pricing. When we give you a quote, that number includes the cost of the dumpster, your rental period, plus pickup and delivery in one flat rate. This makes it easy for you to plan your budget from the start.

Affordable Dumpster Rentals
Budget Dumpster provides a hassle-free dumpster rental experience. That starts with affordable, transparent flat rate pricing. Your quote from us always includes the cost of your dumpster rental period plus delivery and pickup. No hidden fees, ever.

See How Our Pricing Works

In addition to our affordable flat rate pricing, we also offer personalized service from our team of dumpster rental experts. If you’re not sure which dumpster to rent, we’re here to help. We’ll ask you about your project, the size of the job, and what you’re throwing away. With all that info in mind, we’ll give you an expert recommendation on the right dumpster for your unique project.

Find the Right Dumpster Size

The dumpster you need, when you need it, from a team you can trust. From helping you select a dumpster to walking you through delivery and pickup, the Budget Dumpster team is here with you every step of the way. Whether your waste disposal needs are residential, commercial, or construction-related, we have a dumpster and a rental period that fits! Get in touch with our team to schedule your dumpster rental, or check us out online to learn more about our convenient service and affordable rates.

Dumpster Rental 101

Ready To Order?

Order Now

Budget Dumpster is a brand owned and operated by Dumpsters.com, a waste management company based in Westlake, OH.

Budget Dumpster

Written by the company

Why choose Budget Dumpster?
At Budget Dumpster, we roll up our sleeves right along with our customers. We make the dumpster rental process simple, convenient and budget-friendly to help keep your cleanup on track.
Find the Right Fit
We’ve rented over 1 million dumpsters. Our team of experts has the experience to set you up with the right dumpster for your job in just minutes. Never wonder which dumpster is best for your project. Just get in touch!
Schedule with Ease
Whatever you’re working on, we’re here to make your cleanup easier. Order your dumpster online, or give us a call for a personalized dumpster rental experience. And when your job is complete, simply schedule pickup online in just a few clicks.
Still have questions?
We’ve got answers. Give our team of experts a call at 1-855-200-4889 or learn more about renting a roll off dumpster using our Dumpster Rental 101 Guide.
Ready to order?

Affordable Dumpster Rentals

Service You Can Depend On

Service You Can Depend On
Keep your cleanup on track. Budget Dumpster makes renting a dumpster simple, convenient, and budget-friendly.

Contact info

4.0

Great

TrustScore 4 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(5,998)

61 reviews in the last 12 months

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Rated 2 out of 5 stars

Swindled by a "pro"

I had never rented a dumpster before and was recommended a size for what I needed. I am then charged for DOUBLE the amount of what I originally paid for the dumpster! It feels as though the company does this consistently, to make more money, a terrible business practice. DO NOT RENT FROM THEM!

30 September 2024
Unprompted review
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Reply from Budget Dumpster

Elise, We sincerely apologize for any frustration during your rental. A member of our team has reviewed your experience and been in contact to address your concerns.

Rated 5 out of 5 stars

Bobby truck #106

Bobby, truck #106, arrived at time (6:45 am) as requested to drop off residential dumpster. He was friendly, helpful, and explained how to use door/parts well. We would definitely use his services again. Thank you!

29 October 2024
Unprompted review
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Reply from Budget Dumpster

We appreciate your kind words and are thrilled to hear about your positive experience with Bobby, Deirdre We strive to provide excellent customer service and are glad that Bobby was able to meet your needs.

Rated 5 out of 5 stars

Easy ordering of the container and…

Easy ordering of the container and customer service was very nice and explained everything wonderfully. Container arrived early than the time quoted and pick up was early as well.

19 October 2024
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Reply from Budget Dumpster

Edward, We're thrilled to hear that you found our ordering process easy and that our customer service team was helpful in explaining!

Rated 1 out of 5 stars

Extra charges without consent

Recently, I ordered service with Budget Dumpster and got a quote for a 20-foot dumpster over the phone. The detailed quote like timing, and extra weight was confirmed by a few text messages. The dumpster was taken away the next morning without delay. In a couple of days, we received an invoice with an additional $366.30. The customer representative explained that the quote we got was given us low by mistake. Nobody was paying attention to the text messages proving we shouldn't be responsible for their mistakes.

18 June 2024
Unprompted review
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Reply from Budget Dumpster

We apologize for the error in the quoted price of the dumpster; this has been rectified and refunded by our team. The additional charge referenced is for the final weight of the dumpster. The weight limit of the container was provided to you at the time of order and via the service agreement, and this charge reflects the weight of the container over the pre purchased limit. We regret you remain dissatisfied, however, the charge is valid.

Rated 5 out of 5 stars

Great customer service!

Great customer service!! Everything was delivered as promised!

15 October 2024
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Reply from Budget Dumpster

Johanna, We strive to provide excellent customer service and are glad we met your expectations!

Rated 1 out of 5 stars

Customer service is not good

Customer service is not good. Unprofessional. If you have any issues, sorry, can't help you. The company they chose to deliver a dumpster had a HUGE truck and wasn't able to maneuver enough to leave plenty of room to the door. I had room but it would have been tight. Because he brought a truck that was TOO BIG for the drop. Driver suggested he come back with smaller truck. Great. Nope! Not Budget.com. they no longer can deliver unless I get a permit for road drop. I laughed so hard my stomach hurt. Not only did they royally ruined my project but I had to men people standing by. Their Customer service lacks skills to do what it takes to get the job done. Unqualified people are unable to use any common sense. I will always be sure to remind all the people I know NOT to do business with Budget dumpsters or their sister, Dumpsters.com

15 October 2024
Unprompted review
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Reply from Budget Dumpster

Joanne, After much investigation, our team determined we would be unable to place the container where you requested and would ultimately need to utilize a permit for street placement. In this instance street placement truly is the safest option for both your property and our team. We understand that solution was not sufficient for you and that the order was cancelled for a full refund.

Rated 3 out of 5 stars

Great at beginning

Great at beginning.
Delivered and picked up smoothly
BUT....got an email that the dumpster was at 1.55 ton - NO WAY!
They want me to pay an extra $209.
I have a picture from the night before it was picked up.
This is in NO WAY over the weight limit.

Contents of dumpster were as follows:
1- 32x32 inch fiberglass shower stall. About 200 lbs.
A few 1x3s and 1x2s at 7.5 ft (about 30 lbs)
1 wall at 8 feet long x7.5 feet tall worth of 1/2 inch drywall (less than 2 sheets) 50lbs?
13 x 12 feet of 3/4 inch thick particle board subflooring (4 sheets worth maybe 200 lbs)
2- 8ft walls and 1- 13 ft wall of insulation 20lbs total?
13 ft x 12ft of insulation from the floor 40 lbs?
1/8 inch paneling from 13 x7.5 ft wall and an 8 ft x 7.5 ft wall. 15 lbs ?
A 36x 30 vanity - maybe 75 lbs
A plastic sink 5 lbs maybe
3 -18x 21 shelf boards - 20lbs ?
3 hollow core doors - 10 lbs each?
4 x 13 ft area of carpet and pad. 40 lbs?
A few pcs of plastic pipe 10 lbs?
The weights are guesses and some googled average weights, total is barely over 1000 lbs.... no where near or over 2000
I can't controll what happens after the dumpster is picked up.

8 October 2024
Unprompted review
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Reply from Budget Dumpster

Elizabeth, We are disappointed to hear this charge was unexpected. A member on our team has tired to get in contact with you numerous times to rectify your experience, and was unable to do so. Please know care deeply about your experience and wish to address your concerns.

Rated 5 out of 5 stars

They were the most financially…

They were the most financially reasonable of those l had got a quote from and the dumpster was new and clean. It was delivered when they said it would be and picked up when they said it would be. I would highly reccomend them.

15 October 2024
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Reply from Budget Dumpster

Mike, It’s wonderful to know that you found our services to be both affordable and reliable! We strive to provide our customers with a seamless experience, and we're glad that our commitment to punctuality and cleanliness met your expectations.

Rated 2 out of 5 stars

I have ordered dumpsters in the past…

I have ordered dumpsters in the past and never ever had an issue with over weight or being charged additional fees. I tried this company for the first time and will never use them again. They keep your credit card on file to charge you for additional charges without your permission. The initial customer service was nice and friendly at that time I was told the max weight was 1ton. I filled the container with empty boxes and baby toys and I was charged for going over weight. I seriously find this hard to believe and surprised to see an additional fee on my card. Don’t use this company….

9 October 2024
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Reply from Budget Dumpster

Angela, We are disappointed to hear that this charge negatively affected your experience. Our team does our best to advise on weight so as to not overcharge you for weight you do not use. A member of our team has been in contact in an effort to recitfy your experience.

Rated 5 out of 5 stars

From the first call with a friendly…

From the first call with a friendly voice I knew I’d have a good experience. They emailed me a few times
, sent videos and the delivery and pick up person was very friendly and made every step go well. I would definitely call them again. Oh and the price was right !!!

12 October 2024
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Reply from Budget Dumpster

Arline, We are thrilled to hear that you found our team friendly and helpful throughout the entire process! We strive to provide excellent customer service and are happy to know that we met your expectations.

Rated 5 out of 5 stars

I rent the 40 yards dumpster.

I rent the 40 yards dumpster.
The company is great from beginning to the end.
They are patient and kind.
I am happy for their service.

10 October 2024
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Reply from Budget Dumpster

Hong, We're so glad to hear your dumpster worked for your project and that you found our team patient and kind!

Rated 5 out of 5 stars

Great experience well worth the money

From the first phone call to the final pickup everything was made easy. I got rid of a ton of stuff. Didn't have to spend a whole lot of money and they did the drop off and pick up and I had 7 days to do it which was plenty of time

10 October 2024
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Reply from Budget Dumpster

Frank, We're thrilled to hear that our service made your decluttering process smooth and efficient!

Rated 5 out of 5 stars

Excellent Service!!!

Ashley from customer service was Great! From start to finish she was pleasant and extremely helpful and efficient. The delivery guy was Amazing he was courteous and very careful placing the dumpster,then at pick-up he made sure not to scratch my walkway pavement. I would Definitely recommend this company to anyone and everyone. If in the future I ever need another dumpster I will be calling Budget Dumpster once again!!!

9 October 2024
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Reply from Budget Dumpster

Lee Lee, We strive to provide excellent customer service and are thrilled that Ashley and the delivery driver exceeded your expectations! We appreciate your kind words and are grateful for your recommendation.

Rated 5 out of 5 stars

Great people to work with

Great people to work with. They explained everything that I would need to make sure that I didn't put anything into the storage unit not allowed. They delivered and picked up the unit on the days that they said they would, and the dumpsters were easy to load, and to enter.

8 October 2024
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Reply from Budget Dumpster

Steven, We're glad to hear that you found our team helpful and that the process went smoothly!

Rated 5 out of 5 stars

Church Project

This project was for a small community church. We were doing some "spring cleaning". We really needed to dispose of some things. I went online and called a few places. From the very first phone call, staff was very helpful, very informative and very flexible. They offered suggestion to help with our project. I would definitely recommend Budget Dumpster to anyone needing this type of service. And the price was very reasonable

5 October 2024
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Reply from Budget Dumpster

Kim, It's wonderful to hear that our team was helpful, informative, and flexible in assisting you with your project! We strive to provide excellent customer service and are glad that we were able to meet your needs.

Rated 5 out of 5 stars

Rapid response

Rapid response, good price, good communication, on time. very happy with the service. I would recommend to a friend

7 October 2024
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Reply from Budget Dumpster

Sausto, We strive to provide excellent service and are glad that we met your expectations. We value your recommendation and hope to continue exceeding your expectations in the future!

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