The internet stops sometimes at 22:00 and I do many times bundel but nothing happens and it stays like that until next day morning. That is very annoying to me! Also the speed of the internet needs to... See more
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See what reviewers are saying
Cancelling the subscription is an annoying process. Please do it on time, and expect some frustrations to arise. Contacting someone that can actually help you might not be immediate, please account fo... See more
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He listened to my request in great detail, helped me figure out how to activate the SIM card and answered many of my questions about the SIM card and my tariff. All in all a very responsive and caring... See more
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Some time in rain signal doesn’t work then I switch on and off again and again then start work and after sometime again happen the same in a bit rainy weather.also not work sometime in damrak centrum... See more
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Company details
Written by the company
Mobiel is allang geen luxe meer. En te veel betalen voor iets wat je elke dag nodig hebt? Dat gaat er bij ons niet in. Bij Budget Thuis bel en stream je onbeperkt op het betrouwbare 5G-netwerk van KPN, met landelijke dekking. Geen haperingen, geen verrassingen op je rekening. Gewoon zorgeloos streamen en bellen. Budget Thuis. Het huismerk voor mobiel.
Contact info
Rembrandtplein 33, 1017 CT, Amsterdam, Netherlands
- budgetmobiel.nl
3.6
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient customer support
Fast and efficient customer support, provided via chat by Wim, issue solved very fast!
5 July 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi Justin,
I am happy to hear that our winner Wim helped you so well and pleasantly. 🙌
Greeting,
Anouck Budget Mobile
smooth process
everything went smoothly & fast. Happy with the customer service as well.
Sometimes I don't have a network, but that's not so bad
27 June 2024
Reply from Mobiel van Budget Thuis
Hi Kunde,
Wat fijn om te horen dat je tevreden bent met onze klantenservice, wel vervelend om te horen dat je soms geen internet hebt dit is natuurlijk niet de bedoeling. Wij zouden graag willen kijken naar dit probleem hiervoor kan je contact opnemen via 020-2055555.
Groet,
Kelly - Budget Mobiel
Its the most horrible internet you can…
Its the most horrible internet you can get in the regio Zuid-Holland
I am myself from Sassenheim
And work in Noordwijk and I barly can get connection on my Samsung Galaxy S23 ultra
And I mean it almost no ware I can play games or watch something
I am getting my KPN from next month and believe me I cant wait 🙏
Budget mobile compleetly trash for me!!!
26 June 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi Roy,
Wat vervelend om te horen dat het internet niet werkt naar behoren, wij zouden hier graag met je naar willen kijken, hiervoor kan je contact opnemen via 020-2055555.
Groet,
Kelly - Budget Mobiel
Good verry i like this budget mobile
26 June 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi Ciurar,
Thank you for the review! Nice to hear that you like our services! :)
Kind regards,
Wim Budget Mobile
Thank you jamila for your quick…
Thank you jamila for your quick responses , was very helpful and informative
19 June 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi Ahmad,
Great to hear that Jamila helped you well! We would like to thank you for the review!
Kind regards,
Wim Budget Mobiel
It keeps losing the signal all the time…
It keeps losing the signal all the time and everywhere, very annoying and embarrassing for example when you want to transfer money back to your friend via the bank and you got no service on your phone, unfortunately i have a contract for 2 years, will definitely switch to another provider after all that
15 June 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Dear Muhab,
How annoying to hear that you are experiencing problems with your connection, this is of course not the intention. Please contact our customer service, we will be happy to help you with your problems.
Yours sincerely,
Anouck Budget Mobile
Some time in rain signal doesn’t work…
Some time in rain signal doesn’t work then I switch on and off again and again then start work and after sometime again happen the same in a bit rainy weather.also not work sometime in damrak centrum area of Amsterdam
8 June 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi Mehr,
Thank you for your review. I am sorry to hear that your internet connection is not working in certain places or with certain circumstances.
You can always contact our customer service about this. We would be happy to look into this with you. We can be reached by telephone on 020 205 55 55 on working days from 9:00 AM to 5:00 PM or via our live chat.
Greetings,
Ruby Budget Mobile
Jamila is the most helpfull
Jamila is the most helpfull! Top support
Take care of people like her
29 May 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi Elmucio,
Thank you for you great review and we're happy to hear Jamila gave you such good service😊
Kind regards,
Anna Budget Mobiel
Reply from Mobiel van Budget Thuis
Hi Sasan,
How nice to hear that you received such good help. We appreciate your review :)
Greeting,
Anouck Budget mobile
One of the best network providers.
One of the best network providers. They just need to work on 5G base.
28 April 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi Aghyad,
Thank you so much for your positive review. We do however provide 5G if your phone allows it :)
Greetings,
Anna Budget Mobile
Reply from Mobiel van Budget Thuis
Goedemiddag Majd,
Bedankt voor uw review en 5 sterren, dit waarderen wij enorm!
Wij wensen u verder nog een fijne week.
Met vriendelijke groeten,
Budget Thuis
Contact gehad via de chat met jamila…
Contact gehad via de chat met jamila wat heel soepel en snel verliep top service!
22 April 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hoi Lisa,
Bedankt voor je positieve review en wat leuk om te horen dat je de service van Jamila zo goed hebt ervaren😊
Met vriendelijke groet,
Anna Budget Mobiel
If you want to pay for nothing and want to suffer then choose this provider
I don’t have any service about 1 week and everytime I contact with costumer service they just say, we are sorry but we can’t do anything. So If I can’t get any service why am I using it. I want to transfer my number another provider but I can’t do that also. I want to cancel my subscription but I have to pay fine also. So they just want from you pay for nothing,
13 April 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Dear Abidin,
Unfortunately, we are currently experiencing a technical issue that is causing you temporary inconvenience when using your SIM card. My sincere apologies for this. I understand that this can be very annoying. Budget Mobiel's technical service is working hard to resolve this issue as quickly as possible. If you prefer, we can immediately notify you by email when the issue has been resolved. You can contact Budget Mobiel customer service and we will ensure that we inform you immediately as soon as we have an update.
Yours sincerely,
Anouck Budget Mobile
Not recommended at all
Not recommended at all. The internet doesn't work at all if there are 2+ people around you. I had no internet when walking in the park or sitting in any cafe. The stepping over to them was confusing as well. First they say dont do anything, all is automatic, and later you actually had to activate the card online before. I have Budget Thuis and its OK but never for mobile network.
8 April 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Best Oliwia,
How annoying to hear that you are experiencing problems using your internet. We would like to help you and are therefore happy to look at the situation and find a solution. I advise you to contact our customer service. You can contact us by telephone on 020 - 205 55 55 or via live chat. Our employees are there to assist you.
Greetings,
Anouck Budget mobiel
was a good experience
was a good experience. Much better than the bot, the bot sucks, Jamila was very helpful.
5 April 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi André,
Thank you for your review. I'm happy to hear that our customer service helped you really well!
Greetings,
Ruby Budget Mobiel
SIM Card never arrived
I asked for a sim card 9 days ago. On the website, they say it would arrive in 2 days but it never did. I also can't speak to their customer service cause all they have is a bad chatbot that won't understand the problem. Now I'm a free wi-fi hunter and I'm so pissed off with it.
18 March 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Best Vinicius,
How annoying to hear that you have not yet received your SIM card. You can contact our customer service, and we will be happy to send you a new one!
Greetings,
Anouck Budget mobiel
OMG 0 Solutions 100 problem maker
OMG. I ADVICE anyone everyone to NOT use this network provider!
they steal my number and i had to pay 100 euros fees and Everything I asked was just to correct their mistake but NO ONE understand it gets even worst everytime I had chat with them, Professionalim = 0
I am so frusturated I can not get my number back now, Imagine the Hustle to be forced to loose your number and Pay Money on the top!!
Stay Away from Budget.
11 March 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Dear Mido,
How upsetting to hear that no solution has been found for your situation. I can understand that it is frustrating not to get your number back.. If you want to contact us about this, we are open to looking at the situation with you. I have requested your information, but you can also contact us by calling us from 9 a.m. to 12 p.m. on 020-205 555 5.
Kind regards,
Rashree Budget Mobiel
Unsatisfied Customer. No solution to our problem
The worst experience ever! Understand Nic pk experience...Called regarding our landline and contract.
Just to find out our contract ended months ago..
Our monthly accounts have been extremely high comparing to our first conversation where we where told its a 1 euro contract. Really. Was advised this can be easily sorted out..by paying 5 euro for unlimited landline calls and a further 5 euro for unlimited mobile calls. Was told I am frustrated...requested a copy of of expired contract, including payments.. was put on hold,,,Employee never came back after being on hold for 15 mins? or so..
21 March 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Dear Victoria Smout,
I'm sorry to hear that this is your experience. I can imagine that this is a frustrating situation. Would you please contact us with a reference to this review and your details via the live chat (Monday to Friday between 09:00/18:00 and/or Saturday from 10:00/14:00) or by telephone (Monday to Friday between 09:00/12:00 on 020-2055555) We would like to take a look, where this goes wrong. We'd hope to hear from you. For now, have a nice day!
Kind regards,
Natalie Budget Mobile
Agent Hajar assist in it for resolving…
Agent Hajar assist in it for resolving my query, and my issue was effectively addressed.
19 March 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi Sumair,
We are glad to hear that Hajar helped you so well! Thank you for the review 🙌
Kind regards,
Rashree Budget Mobiel
Very patient
Very patient, kowledgeable, and timely in chatting back. Good job, Natalie! :)
19 March 2024
Unprompted review
Reply from Mobiel van Budget Thuis
Hi Eugene,
Thank you for the positive review and compliments to our lovely Natalie! We appreciate it 😊
Kind regards,
Rashree Budget Mobiel
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