Bud Rescue and Recovery Ltd Reviews 

87
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

As a woman on my own I was always nervous about breaking down. Ali and Mustapha were amazing I felt at ease as they spoke me through everything and got my car sorted and back on within 90 min very pr... See more

Rated 1 out of 5 stars

One of the worst experiences I have ever had dealing with a vehicle recovery company. My vehicle was removed and I was given absolutely no notification, no phone call, no email, no text messa... See more

Rated 5 out of 5 stars

My car had a flat battery at 2am. Ford Assist contacted Bud to attend my home and get car started. Received an initial call from Bud to give me an ETA of the mechanic and number of jobs he had befor... See more

Rated 5 out of 5 stars

I have spoken to 3 amazing customer service advisors this morning and they have all been a great pleasure to speak to. One of them being Emma - thank you for making such a stressful situation alot lig... See more

Company details

  1. Transportation service

Written by the company

24-Hour Nationwide Recovery and Transport Service. Covering London, Hertfordshire & Essex within 60 minutes where possible. Operational 7 days a week, Bud Rescue have a range of services to help you in any breakdown or emergency. From vehicle recovery to multi-storey car park extractions, keyless removals, motorway rescue, roadside assistance and much more! We have a range of trucks capable of quickly recovering vehicles from any location, our immediate dispatch is guaranteed to rescue you regardless the circumstance!


Contact info

4.2

Great

TrustScore 4 out of 5

87 reviews

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4.2

All reviews

(87)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

A breath of fresh air!

Having had a horrible stressful time with the RAC trying to get our car towed, finally we were put in touch with Bud Rescue & Recovery and the delightful Emma whose calm manner nearly brought tears to my eyes! Emma was also clear with arrangements and Nathan, our driver, arrived on time and did everything they said they would with efficiency and professionalism. Much appreciated and many thanks.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I broke down on the M25 in the rain on my motorbike. They tried their hardest to help me under some very challenging circumstances with the weather and the roadside rescue company Royal Enfield provide. They got me and the bike home. So I can't ask for more.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Pot hole strikes again After hitting a pot hole,and bursting a…

After hitting a pot hole,and bursting a front tyre,I contacted mini assist, who in turn contacted Bud to recover my car, I would just like to say how professional and helpful they were, owing to the time of day the car had to be taken to their storage yard until the morning when it could then be taken to Mini for repairs, the men at the storage facility were so helpful offering me tea and coffee while a taxi was arranged for me to get me home.and a special thanks to the recovery driver who was so friendly and helpful. Sue.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, made a job two others had failed at look easy….communication was perfect

15 January 2025
Unprompted review
Rated 5 out of 5 stars

This was a fantastic service

This was a fantastic service. The communication was clear and concise. The recovery driver was friendly and helpful. Overall this felt like a very professional service and yet the best price I could find in the area. Highly recommended!!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sarah on…

Excellent service from Sarah on recovery. She recovered a Porsche on her flat bed when another company said it couldn't be done and needed a easetrac. She was professional and her positivity about the job was amazing and brilliant to hear. Thank you for your help you are my new favourite recovery driver.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Smooth

Smooth, straightforward process with all instructions followed thanks again

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Thanks so much Emma, Beth and Armend! Kept me informed constantly and fixed all the headaches insurers were making so it became amazing. TOTALLY surpassed expectations! Thanks!

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Piotr - great service

Piotr picked me and my vehicle up ahead of schedule. He was very courteous and a true professional. Nice riding with him in the cab and was unflappable reversing his huge truck down a small lane where the garage was located. Well done!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Although I waited a long time for the recovery truck to arrive as they were very busy when Piotr got to me he was great
Very helpful and efficient and I live in a narrow street which is very tricky to navigate
Thanks so much

2 December 2024
Unprompted review
Rated 1 out of 5 stars

cant keep to appointment times…

cant keep to appointment times postponing recivery over 4 times now been waiting nearky 5 hours to be towed home when they couldve paid for a taxi or sent a deliveroo or uber for food . waste of time using these they wont arrive in the specified 1 hour time slot . its more like 6 hours waiting time . useless service and unhelpful when telephoned to ask for report they just make excuses

27 November 2024
Unprompted review
Rated 5 out of 5 stars

I was helped by amazing agent Piotr in…

I was helped by amazing agent Piotr in Hatfield business park tonight.He took his time to ensure that me and my 10 year old daughter were ok and confident enough to drive off! Not only that but Piotr went out of the way to explain what I need to do to enhance my vehicles battery life. What an amazing and helpful person! He definitely is a massive asset to your the company!

26 November 2024
Unprompted review
Rated 5 out of 5 stars

This company is brilliant

This company is brilliant, very polite & pleasant, spoke to a few ladies on the phone, such lovely & helpful people. The recovery driver Piotr, was very professional, very friendly & had a good sense of humour, rescue through the AA, however I wouldn’t hesitate to use these guys again.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Broken down on the motorway

Broken down on the motorway. Peter from Budrescue came out within the hour and was quick and efficient to tow the car to the garage. Very polite and helpful. Will definitely use again.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

My car was delivered all the way from London to Mansfield promptly and without any problems. The tow truck operator, Pitor, carefully maneuvered my car onto my driveway without issue.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Piotr helped me with a blow out on the…

Piotr helped me with a blow out on the M25. He arrived quickly and from start to finish his service was fantastic. He was professional throughout and went above and beyond to help me, not only recovering the vehicle but finding and taking me to a tyre fitter.
Would highly recommend, a nice person doing a great job.

26 October 2024
Unprompted review

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