I purchased bugmd with the concept that it would help us eliminate the bedbug problem, but it didn't do that. It only helps us locate where the nests are to try and remove eggs that might still be th... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Had a particularly nasty roach problem,,, in WYOMING, where there aren't supposed to be any! I suspect they were coming from the people that just moved in next door, Anyway, didn't want to use toxic... See more
Company replied
This product appealed to me because it is pet-friendly and does not use harsh chemicals. I have two young puppies, and we occasionally still have accidents inside the house. I use the odor eliminato... See more
Company replied
BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around m... See more
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Company details
Written by the company
BugMD creates pest control solutions that are better for you and the planet. At BugMD, our mission is to create the most effective solutions for household pest problems without using nasty ingredients. Each product is rigorously tested and quality-checked to meet our high standards before it ever reaches your doorstep. You can rest easy knowing our team of experts works tirelessly to deliver formulas backed by a potent mix of science and Mother Nature. We promise to never stop searching for new and innovative ways to carefully free your life of any "unwelcome guests."
Contact info
We are open M-F 8AM - 5PM PT, United States
- 9495020148
- support@bugmd.com
- bugmd.com
3.5
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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BugMD clove oil does not work
BugMD clove oil does not work. I have tried it and it won't even kill gnats. A fad I guess because all I have now are oils all over.
1 August 2025
Unprompted review
Reply from BugMD
Thank you for sharing your experience. We're sorry to hear the clove oil didn’t work as expected for gnats. While our products are formulated with natural ingredients that are safe for kids and pets, results can sometimes vary depending on the specific pest and environment. Keep in mind we offer a 30 day satisfaction guarantee on our products. Reach out to support@bugmd.com if you are within 30 days from your delivery date.
Highway robbery
I to order bugMD they mailed me a package that for fine, but now without my consent, they decided to mail me another package. After 30 days. And they took 19 dollars taken out of my bank without my permission this is total BULLSHIT and so freaking wrong
16 August 2025
Unprompted review
Reply from BugMD
Thank you for sharing your feedback. At BugMD, we do our best to make subscription and pricing options clear during checkout, including reminders when choosing the “Subscribe & Save” discount. That said, we completely understand your concerns. Your subscription has been cancelled and your refund has been processed.
We appreciate your feedback and the opportunity to improve our customer experience.
This is the ABSOLUTE WORST COMPANY...IN…
This is the ABSOLUTE WORST COMPANY...IN MY OPINION SAVE YOUR MONEY AND DO NOT BUY ANYTHING FROM THEM
12 August 2025
Unprompted review
Reply from BugMD
Thank you for sharing your feedback. We’re truly sorry to hear that your experience hasn’t met expectations. We do see that a refund request was submitted, along with a dispute opened through your bank.
As explained, once a dispute is filed, the account is placed on hold by the bank, which prevents us from issuing a refund directly. We’d be more than happy to process your refund as soon as the dispute is closed and control of the account is returned to us.
Thank you for your patience and understanding.
Horrible Customer service
I had wrong address, didn't realize I ordered so many. Contacted bugmd customer support to cancel within 1 hour of ordering. They did nothing to help. Repeatedly contacted them, since it STILL hasn't arrived at my sister's home in another state. Terrible customer service!!! DO NOT ORDER FROM THEM!
25 July 2025
Unprompted review
Reply from BugMD
Thank you for your feedback. We’re sorry we’re unable to cancel orders once they’ve been placed. To ensure fast delivery, orders are processed and locked for changes very quickly.
We’d be happy to review your shipping details, but the name on this review appears to be generic. Tracking information is sent with every order—please check your email for that message and click the tracking link to view updates directly from the carrier. They’ll provide the most up-to-date information on your delivery.
great products ... worth the price!!
the BugMD Enzyme Cleaner & Odor Eliminator for Strong Odors is the product i most recently tried from this company. the bottle came in a very timely manner. it is absolutely awesome!! my mother has 3 little dogs that are in their teens and were NOT potty trained very well as pups!! they tend to potty in the floor or wherever the notion strikes them! this stuff is amazing when ya spray it on any household surface i have tried it on so far; rugs, carpet, lazy boy chairs, laminated flooring. it is great for eliminating odors and it smells great too. i would definitely recommend this company and any of their products i have tried so far!!
17 January 2025
Unprompted review
Reply from BugMD
We’re so glad you’re loving our Enzyme Cleaner & Odor Eliminator! 🐾✨ It’s wonderful to hear it’s been effective on so many surfaces and helped tackle tough odors from your mom’s pups. Thank you for your kind words, your recommendation, and for trusting BugMD for your cleaning needs!
Fantastic product!
I have purchased BugMD one prior time and came back for imore! That's a big deal for me! I feel safe using it around the house with all my pets and knowing my grandbaby is coming over. It just feels like a safe product and it definitely keeps pests away. I've noticed huge differences every time I've used it. Plus the smell .... well, there's like no real smell to it, which is great!! I hate strong odor with my Pest Control products. Definitely recommend this.
1 August 2025
Unprompted review
Reply from BugMD
We’re thrilled to hear you came back for more—that really means a lot to us! 🐾👶 It’s wonderful to know you feel safe using BugMD around your pets and grandbaby, and that it’s been so effective. Thank you for your trust, your recommendation, and for making us part of your home pest control routine!
Several years ago my son ended up with…
Several years ago my son ended up with a bed bug infestation in and around his bed---it was AWFUL! He ended up covered in bites and no matter what we tried, before an expensive exterminator was called, NOTHING worked. As I was searching thru the Internet for help I came across BugMD. I read and reread their advertisements and reviews, noticed that the price was more than reasonable, and I ordered it. We were DESPERATE and it was HORRIBLE. If anyone has experience bed bugs they know what I'm talking about! We applied and sprayed the BugMD the minute it arrived and OMG it worked INSTANTLY! In fact, my son enjoyed watching them die right in front of us (lol)! We've also used BugMD on gnats, flies, and wasps so far, and it killed them all. We also have cats and lots of plants, and BugMD didn't harm any of them---so I was relieved about that! I truly recommend this product to EVERYONE!! I never had to use customer service and the package arrived sooner than expected, so my all-around experience with BugMD was AWESOME and if or when I need more, I will definitely go to BugMD.
29 August 2024
Unprompted review
Reply from BugMD
Thank you so much for sharing your incredible story! We're so sorry to hear about the bed bug infestation your son went through—we know how stressful and awful that can be. It's truly our goal to provide an effective solution that brings relief, and we're thrilled to hear that BugMD worked instantly for you.
It's also great to know that the product has been effective on other pests like gnats, flies, and wasps. We put a lot of care into creating a powerful formula that can be used throughout your home. We're especially glad to hear that it didn't harm your cats or plants, as safety for families and pets is a top priority for us.
I feel safe using this product.
I feel safe using this product because the ingredients are safe for all surfaces in my home, and my dogs and cats are also protected from exposure to toxins. It works! I am not offended by any odors or stains. None! I have a deep fear of spiders. Since I've started using this spray in the spring, I have not seen any spiders in my house. What comforting knowledge... I recommend BugMD
30 May 2025
Unprompted review
Reply from BugMD
Thank you for your fantastic review! We're so happy to hear that you feel safe and confident using BugMD in your home. Creating a product that is effective while also being safe for pets and different surfaces is one of our top priorities, so your feedback means a lot to us.
We completely understand the fear of spiders, and it's wonderful to know that our spray has given you such comforting peace of mind. We're thrilled that it's working so well for you and keeping your home spider-free.
Works Great and Safe for Family and Pets
With my family, I have to be very careful as to what products I can use. We have little kittens, children with asthma and a senior in the home. BugMd is not only safe to use around all of them, but it REALLY works!! We live in the south and get ants and spiders in the home! I used the BugMD bug spray around the outside of the house and then inside the home as well. Since we have been using this product, we have not had any issues with ants or spiders!! I would highly recommend this product and this brand!
6 August 2025
Unprompted review
Reply from BugMD
Thank you for your wonderful review! We are so pleased to hear that BugMD has been a great solution for your family. We understand how important it is to be careful with products when you have young children, pets, and seniors in the home, especially those with sensitivities like asthma. It's our goal to provide an effective pest control solution that offers peace of mind, and we're thrilled that we've achieved that for you.
This came handy when the weather…
This came handy when the weather started attracting these little insects to our kitchen. The spray easily dispense easily and there were no residue or foul smell just like the other. Didn't see the insects again after applying the solution.
1 August 2025
Unprompted review
Reply from BugMD
Thank you for the review! We're so glad to hear that BugMD came in handy and helped you get rid of those unwanted kitchen insects. It's great to know that you found the spray easy to use and appreciate that it leaves no residue or foul smell. We're happy that our solution solved your problem and gave you a pest-free kitchen!
I am happy I came across these Bugmd…
I am happy I came across these Bugmd products! I have been using the outdoor pest control for a few years now, and it is easy to use, works great, and most importantly for me, it is pet safe! I like that it can use it year round to keep the mosquitoes, fleas and ticks away. I would recommend using it.
16 July 2025
Unprompted review
Reply from BugMD
Thank you so much for your wonderful review! We are so happy to hear that you've been a loyal customer for a few years now and that BugMD Outdoor Pest Control has been a great solution for you. We know how important pet safety is, and we're thrilled that you can use our product with confidence to protect your home year-round from mosquitoes, fleas, and ticks. Your recommendation means a lot to us!
This product doesn't work after using a…
This product doesn't work after using a whole bottle fleas were still present
29 July 2025
Unprompted review
Reply from BugMD
Thank you for sharing your feedback. We’re sorry to hear that the product didn’t meet your expectations. Please remember we offer a 30-day satisfaction guarantee from the date of delivery. If you're still within that window, please reach out to our customer service team via the live chat at www.bugmd.com — we’re here to help!
Love using mosquito yellow stickers
Love using mosquito yellow stickers. Regretfully my backyard is a battleground for every insect posible. These catch flies and lantern flies just as well!! Just switching them once a week.
14 April 2025
Unprompted review
Reply from BugMD
Thank you for the fantastic review! We're so glad to hear that our mosquito yellow stickers are working so well for you. It's great to know they're not just for mosquitoes but are also helping you win the battle in your backyard. We appreciate you sharing your experience!
I absolutely love Bugmd
I absolutely love Bugmd. I have several varieties of the product line. I use the rodent glue traps in my crawl space, the mosquito stickers stickers when I'm outside.
And I absolutely love the family pack of the Bugmd spray. It works great on ants spiders and earwigs. I spray it around my outdoor pots, my doorframes, in my garage and the vents in my house. It is perfectly safe for my Service Dog to be around, which brings me great comfort. I will always buy this as my first choice.
4 August 2025
Unprompted review
Reply from BugMD
We’re so happy to hear how much you love BugMD and that you use so many of our products! 🐾🌿 It’s wonderful to know the glue traps, mosquito stickers, and spray are all working well for you—and that you feel confident using them around your Service Dog. Your trust and loyalty mean the world to us!
Read the fine print!
1) Read the fine print, you get suckered into recurring orders!
2) I have 4 dogs with mouse/rats problems. I initially ordered 2 packages of 8 Vamoose repellant. I put one package of 8 down, noticed the pleasant smell of citrus. The next day, my dogs were going nuts trying to get the rodents, and the "scent" was gone.
3) I woke up with a horrible headache and severe breathing problems, didn't put it all together!
4) A week later, I wrote an email of everything going on, said I needed to return the product, it is not working. I knew I'd have $9.99 that would not be refunded, I accepted that and they issued an RMA. (Once removed from my home, breathing got better!)
5) A few days later, I found out my recurring order was being shipped, again I emailed and said no, tried to stop it but couldn't. Received that shipment of 8, requested another RMA.
6) Put all packages in shipment thru UPS, cost me $19.95 to ship it all back, and received a total of around $50 refund from bugmd for what I spent closer to $110 that doesn't work!
19 July 2025
Unprompted review
Reply from BugMD
Thank you for sharing your feedback — we truly understand how frustrating it can feel to be enrolled in something you didn’t fully expect.
We do our best to be as transparent as possible about our subscription program. From the initial “Subscribe & Save” header, to the full breakdown of the recurring cost and schedule, to the confirmation at checkout, to the customer portal to self manage a subscription and finally a reminder email sent 3 days before your next charge — we aim to make every step clear.
That said, we never want a customer to feel caught off guard. That’s why we offer a 30-day satisfaction guarantee, and our customer service team is always here to help make things right.
Love my glue traps
Love my glue traps. I have a nice spot where critters like to sneak in that can't be blocked otherwise but the glue traps do a great job.
Takes only a few days for the critters to pile up. Price is great as I have to replenish constantly.
21 June 2025
Unprompted review
Reply from BugMD
We’re so glad to hear our glue traps are helping you keep those sneaky critters under control! 🪤 It’s great to know they work quickly and that you find them a good value for regular use. Thanks for sharing your experience and for choosing BugMD!
A must Have!!!
I use this product a lot because I have 3 dogs and we have a lot of plants in our yard I used it inside and the house. It works on all kinds of bugs like fleas and ticks, mosquitos, spiders, ants, cockroaches and many more. highly recommend this product!!!
3 August 2025
Unprompted review
Reply from BugMD
Wow—thank you for the amazing feedback! 🐾🌿 We’re thrilled to hear our product helps protect your home, yard, and pups from so many different pests. It’s wonderful to know it works both indoors and outdoors for you. We truly appreciate your recommendation!
We have been using their products all…
We have been using their products all summer long and have had no problems with mosquitos what so ever. I love that it's all natural and has no harsh chemicals and my kids love the scent. Definitely my go to any time we plan anything outdoors.
1 June 2025
Unprompted review
Reply from BugMD
We’re so happy to hear our products kept your summer completely mosquito-free! 🌿 It’s wonderful knowing you enjoy the natural, chemical-free formula—and that your kids love the scent too. Thanks for making us your go-to for all your outdoor plans!
No harsh chemichals
I sprayed inside and outside and summer has been pest free! I love bring able to sprayed and still have the kids play around since there are not harsh chemicals
9 July 2025
Unprompted review
Reply from BugMD
That’s amazing to hear! 🌿 We’re so glad our product helped keep your summer pest-free and that you can feel comfortable using it around your kids. Thank you for sharing your experience and for choosing a safer, chemical-free option with us!
Very effective and safe product
This product which is a mosquito repellant but natural has been treating my family well these last few months. We went to a lake and the other kids put on off and all, and my daughter put this on. She was not getting bit or attracted to by bugs at all. I appreciated using a natural product on my kids, other than something fully chemical. It worked just as well if not better because I only had to spray her once that day.
23 July 2025
Unprompted review
Reply from BugMD
We love hearing this! 🦟✨ We’re so happy our natural mosquito repellent kept your daughter comfortable and bite-free at the lake. It’s wonderful to know it worked just as well—if not better—than chemical sprays, and with just one application. Thank you for trusting us to help protect your family!
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