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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, finding them effective for pest control and stain removal. People appreciate the quality of the items, often highlighting their plant-based ingredients and lack of harsh chemicals, making them safe for use around pets and children. The user experience is generally positive, with many finding the products easy to use and apply. However, some people were dissatisfied with their order experience, citing issues with unexpected subscriptions and unauthorized charges. A few other people also felt that the products did not work as advertised for certain pests, such as bed bugs or mice, and expressed concerns about the accuracy of ingredient lists and product origin.

What people talk about most

Product

People report positive experiences with product, often praising its effectiveness and natural ingredients.... See more

Quality

Customers consistently note positive experiences with quality, praising products for being effective and... See more

Order

Clients share negative opinions regarding their orders. Many customers report unexpected charges for items,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report being charged significantly more than... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the ease of use and effectiveness of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased bugmd with the concept that it would help us eliminate the bedbug problem, but it didn't do that. It only helps us locate where the nests are to try and remove eggs that might still be th... See more

Company replied

Rated 5 out of 5 stars

Had a particularly nasty roach problem,,, in WYOMING, where there aren't supposed to be any! I suspect they were coming from the people that just moved in next door, Anyway, didn't want to use toxic... See more

Company replied

Rated 5 out of 5 stars

This product appealed to me because it is pet-friendly and does not use harsh chemicals. I have two young puppies, and we occasionally still have accidents inside the house. I use the odor eliminato... See more

Company replied

Rated 5 out of 5 stars

BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around m... See more

Company replied


Company details

  1. Pest control service

Written by the company

BugMD creates pest control solutions that are better for you and the planet. At BugMD, our mission is to create the most effective solutions for household pest problems without using nasty ingredients. Each product is rigorously tested and quality-checked to meet our high standards before it ever reaches your doorstep. You can rest easy knowing our team of experts works tirelessly to deliver formulas backed by a potent mix of science and Mother Nature. We promise to never stop searching for new and innovative ways to carefully free your life of any "unwelcome guests."


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

🚫👎🏾👎🏾👎🏾🚫

I purchased a package deal with flea and tick spray and stain and odor eliminator. First thing...the odor eliminator DOESN'T eliminate any odor at all. And the flea and tick spray doesn't work either. I had to go back to using other good prevention methods to protect my baby. She had never had fleas or ticks and she had 2 after a walk and the vet had to help me. The odor eliminator I use on her potty tray to minimize the smell between changes (every other day). My home smelled like I had cows living inside. POOPH IS NOW MY ONE AND ONLY. It gets rid of smells within minutes or less and we go 2-3 days between liner change if we go outside enough. PEOPLE PLEASE SAVE YOURSELF THE TROUBLE AND MONEY LOST. DON'T USE BUGMD. POOPH IS ABSOLUTELY MAGNIFICENT FOR SMELLS. ANYTHING IS BETTER THAN THE FLEA AND TICK SPRAY. 3 THUMBS DOWN 👎🏾👎🏾👎🏾

2 June 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re very sorry to hear that the products didn’t meet your expectations. Your feedback is important, and we regret the frustration this has caused for you and your pet. While many customers have success with our Flea & Tick Spray and Odor Eliminator, we understand that results can vary depending on circumstances, and we’re truly sorry they didn’t work as intended for you.

Please remember we offer all customers a 30-day satisfaction guarantee. Please contact customer service if you are within 30 days from your delivery date.

Thank you for giving BugMD a try.

Rated 5 out of 5 stars

I’ve tired many of the products from…

I’ve tired many of the products from BugMD and I'm very impressed. They work quickly and don't have a toxic smell. Quality products at a great price.

25 August 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you so much for your kind words! We’re thrilled to hear that you’ve tried several BugMD products and are impressed with their effectiveness and quality. Providing safe, reliable solutions without harsh chemical smells is exactly what we strive for. We truly appreciate your support!

Rated 1 out of 5 stars

Bug MD misquito patches & braceletes don't work!

I used 2 misquito repellant bug md bracelets (1 per arm and 4 misquito repellant green stick on disks), (4 as recommended). The misquitos landed right next to the bracelets and started drilling down. Bottom line, THEY DO NOT WORK. Don't waste your money. I will try to get a refund. Very disappointing!

24 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re very sorry to hear that the repellant bracelets and stickers didn’t provide the protection you expected. While many customers have had success with them, we know results can vary depending on environment and conditions, and we regret that they didn’t work for you.

Please know we offer a 30-day satisfaction guarantee (from your delivery date). If you fall within the 30 days, simply contact customer support and they will provide return instructions.

Thank you for giving BugMD a try, and we truly appreciate your feedback as it helps us improve.

Rated 3 out of 5 stars

The smell gets rid of humans...mice not…

The smell gets rid of humans...mice not so much.
The smell snd I'm guessing ability to work, lasts about a week.
What got rid of my problems? Not this. Traps, 5' away from their bag. The mice ignored the stink

1 August 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience with us. We’re sorry to hear that the product didn’t provide the results you were hoping for. While many customers do find it effective, results can vary depending on the environment and level of activity.

We truly value your feedback and will pass it along to our product team. Please remember every customer is covered under our 30-day satisfaction guarantee from your delivery date. If you are within that period, please reach out to our support team will be glad to help you with the return process.

Thank you again for giving BugMD a try.

Rated 1 out of 5 stars

My Experience with BugMD Vamoose

This was the first time I tried BugMD Vamoose. I saw an ad for it and decided to order some, along with mouse motels. I put the packages in two places in my kitchen cupboards on Wednesday afternoon. About 10 a.m. on Thursday morning, I started itching all over my body. I took several Benadryl tablets. No relief. As time went on, I became sick to my stomach & dizzy. I looked up to see if this product can cause itching in humans, and yes, it can cause itching in humans due to the oils in the product. I took the packets & put them in the sealed package they came in, where the have stayed.

21 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re very sorry to hear about your experience with BugMD Vamoose. Our products are formulated with plant-based essential oils and are designed to be safe when used as directed, but we understand that sensitivities can vary from person to person.

Please remember we offer a 30 day satisfaction guarantee from your delivery date. Our policy is found on our website here: www.bugmd.com. If you are within your 30 days, please reach out to our Customer Care team via our website’s live chat or by email at support@budmd.com so we can assist you further.

Rated 5 out of 5 stars

Great price point and performance.

I adore the natural products bug md carries. It’s essential to my household to have bug control without irritation to my pets and family. The price point is very affordable as well. The most important thing is that the product works and it does. It’s completely rid us of the ant problem in our kitchen. Purchase was through pick up via target. Which is a breeze for my busy lifestyle.

11 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so happy to hear that BugMD has been a safe and effective solution for your home! Knowing our products help protect your family and pets while staying affordable means the world to us. Thank you for sharing your experience and for trusting BugMD!

Rated 2 out of 5 stars

The product arrived 3 weeks late…

The product arrived 3 weeks late because it was sent to the wrong address when I gave them the correct address and they also put me on a subscription which I specifically have a picture of that I did not check and they said that I did so they keep withdrawing the money so I had to cancel it and by canceling it they make you find an order form number that you were supposed to have kept preciously in your jewelry box which is b******* they just scam you to get extra money from you and it will kill the bugs but they come right back within a few hours it doesn't go to the source just like if you bathe the dog with fleas in the fleas is still around it's not going to do a bit of good trifexis from internal keeps the fleas constantly away this is only a surface killer but it's really not efficient and you go through it like crazy because they constantly still coming out of the woodwork which roaches do and fleas also not the woodwork but they're in nature you have to go to the source of where they're coming from which would be a gallon of spray underneath your property or around the property from Home Depot to treat it not just spraying the kitchen the roaches or the dog's body for fleas you're looking at $30 a month that's b*******

22 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re very sorry to hear about your frustrating experience. We truly appreciate you sharing this feedback with us.

At BugMD, we aim to be clear with our subscription options, and we apologize if this was confusing or if you were enrolled in error. We’ll be happy to review your account and ensure your subscription is fully canceled so no further charges are made. Regarding your order delay, we also apologize for the inconvenience caused by the shipping issue and understand how disappointing that must have been.

Our products are designed as safe, plant-based solutions for everyday pest control, but we recognize that results can vary depending on the environment and level of infestation. For severe or recurring pest problems, more intensive treatments may sometimes be needed.

Please reach out to our Customer Care team through our website’s live chat or by phone so we can make this right for you. We want you to feel confident and supported with BugMD.

Thank you again for your feedback—it helps us improve both our products and our service.

Rated 5 out of 5 stars

We love BugMd

I’ve been using BugMD for a while now and I’m honestly impressed. The spray is super easy to use, doesn’t have a harsh chemical smell, and I feel better knowing it’s made with plant-based ingredients. I like that I can use it around my kids and pets without worrying. Within a couple of uses I noticed a huge difference—those little pests that were bothering me before are completely gone. It also gives me peace of mind that I can use it both indoors and outdoors. Definitely worth it if you’re looking for something safe, effective, and affordable. Highly recommend!

21 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re thrilled to hear BugMD has been making such a difference for you! It’s great that our plant-based spray keeps your home pest-free while staying safe for kids and pets. Thank you for recommending us and sharing your experience!

Rated 5 out of 5 stars

Works inside and outside the house

I bought bugmd for both internal and external use. I have carpenter ants and I used this a couple of times. I have not seen them all summer since the application. I have pets so have to be careful what pest control I use.

1 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear BugMD helped keep the carpenter ants away all summer! It’s great that you were able to protect your home while keeping your pets safe. Thanks for sharing your experience!

Rated 5 out of 5 stars

This is a great product

This is a great product. I used it for fleas on my dog. I sprayed it in the yard and on my animal and it is great. I would definitely recommend this.

20 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad our flea spray worked well for both your yard and your dog! Thank you for recommending BugMD—we’re thrilled to help keep your pets pest-free.

Rated 5 out of 5 stars

Helpful for rainy days

i got the ordor control and stain remover from bug md. our dog goes nuts when it thunders and rains and leaves little presents on the carpet. Thankfully, this product neutralizes the area that you hardly know there’s been an accident. i like the kit with the right size bottle and spray so i dont have to find a smaller
spray bottle to transfer. My daughter commented : did you get it professionally cleam, it smells so fresh.

20 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad our odor control and stain remover kit is helping keep your home fresh, even during those rainy-day mishaps! Thanks for sharing your experience with BugMD!

Rated 5 out of 5 stars

I love this product

I love this product! Great for treating the house if you have little - the ingredients are safe and the sticky pads can be put up higher and the convenience of the spray is worth the price.

7 July 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad you love it! It’s great to hear our sticky pads and spray make treating your home safe and convenient, especially with little ones around. Thanks for sharing your experience!

Rated 5 out of 5 stars

This is a great way to keep my house…

This is a great way to keep my house bug free. It’s easy to use. There is no harsh odor. I am not afraid to useit around my cats. It works well and I am able to do it myself.

1 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear our product makes keeping your home bug-free easy and safe for your cats! Thanks for sharing your experience and for choosing BugMD.

Rated 5 out of 5 stars

UV light fly attractor is awesome

UV light fly attractor is awesome. Rid our kitchen of its usual summer plague of fruit flies. Cartridges were non-toxic, effective, easy to replace, and outlet module was attractive.

7 July 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear the UV light fly attractor helped keep your kitchen fruit fly-free! It’s great that you found the cartridges easy to use and non-toxic, and that the unit fits nicely in your space. Thanks for sharing your experience!

Rated 5 out of 5 stars

I have tried the flea and tick spray

I have tried the flea and tick spray. I did notice a difference in a day and seen no more bugs after about two/days. This product did not cause my cats skin to get red and itchy as every other product that I tried did. I will definitely recommended and will use again.

11 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad our flea and tick spray worked quickly and was gentle on your cat’s skin! Thank you for recommending BugMD—we’re thrilled to have your support and can’t wait to keep helping keep your pets pest-free.

Rated 5 out of 5 stars

ByeFleas

I was impressed with this product! Recently my daughter moved out and left her cats, well she also left a flea infestation! This helped a ton! We did take carpet out but we continued to spray the flooring and etc. Within two days they were totally gone. Safe and Effective!

13 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear our product helped you tackle the flea problem quickly! It’s great to know it worked effectively while keeping your home safe for your cats. Thanks for sharing your experience with BugMD!

Rated 5 out of 5 stars

These actually work!!

These actually work!!
Works better than the sprays do!I like thst these are all natural ingredients n dont smell bad. Its a Great product, it works to keep the mosquitoes away. And it has no harmful ingredients.it is very affordable as well.I will be purchasing again.

18 August 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear it’s working well for you! It’s great that you love the all-natural formula, no odor, and affordability. Thanks for sharing your experience and for choosing BugMD!

Rated 5 out of 5 stars

Works better than bug zappers for small flying insects

While I love our bug zapper in our kitchen, it just does not work on these small, tiny flies that fly through it. We've tried a fly swatter, but they are too fast. So I wanted to give this sticky trap a try. At first, I was skeptical since it was so small. There are a few things I like about this product: no harsh chemicals & no odors. The light can also be used as a night light. The best part is that the sticky trap faces the wall, so your guests will not see the insects. I will be purchasing more sticky pads.

20 April 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re thrilled to hear our sticky trap is helping with those tiny, speedy flies. We love that you appreciate the no-chemicals, no-odor formula, and the discreet design. Thanks for choosing BugMD!

Rated 5 out of 5 stars

I absolutely love their sticky paper…

I absolutely love their sticky paper for pests! The bugs just go right to it! I also like their spray as well.

18 August 2025
Unprompted review
BugMD logo

Reply from BugMD

Thanks so much for sharing! We’re thrilled to hear you love the sticky paper—it’s such a simple but effective way to catch pests. And yes, our spray is a great combo for keeping your space bug-free. We really appreciate your support!

Rated 1 out of 5 stars

this is my honest reviews

this is my honest reviews. all of the anonymous are probably fake people so you can buy the cheap product. I used it, and had neighbors use it. It only kills on contact but it attracts ants.
This is a scam item!! We had to go to the store to purchase Raid, because this product is not good.

17 August 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for your candid feedback. We are very sorry to hear that our product did not meet your expectations and that you had to purchase another solution to address your pest problem.

We take your comments seriously and have forwarded your review to our quality assurance team. The safety and effectiveness of our products are our top priorities, and we are actively investigating your claim.

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