Bunker Reviews 815

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Horrible customer service. They have no customer support. They take forever to reply online. I dont recommend them at all.

Rated 1 out of 5 stars

No Customer service to call into anymore! Apparently, this change occurred without any notification to customers? They are listed as agent, with a phone number, but when I called to update a policy,... See more

Rated 5 out of 5 stars

Emily @ Bunker was TOPSSS in setting up my renewal & notifying me of the deadline to renew, not to mention she showed exquisite patience with me during this process! I take it that Chubb has been "h... See more

Rated 5 out of 5 stars

Bunker has been great, very high-touch onboarding experience as long as I stay proactive. They sourced really competitive quotes, went out of their way to fit my idiosyncratic requirements, and saved... See more

Company details

  1. Business insurance company
  2. Insurance agency
  3. Insurance broker
  4. Software company

Written by the company

Bunker is the leading instant business insurance and compliance platform for independent workers and enterprises. Providing business insurance products and services for contractors, freelancers, small to medium businesses, and enterprises. Read Bunker insurance reviews, verified by TrustPilot. BuildBunker.com is rated excellent with 9.4 out of 10 based on TrustPilot reviews of the leading online business insurance company. Offering instant business insurance and compliance solutions, Bunker is dedicated to protecting and empowering small business owners and large enterprises.


Contact info

3.0

Average

TrustScore 3 out of 5

815 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Contacting the broker by phone is next…

Contacting the broker by phone is next to impossible, just always leave VM and not getting answers to questions.

8 August 2023
Bunker logo

Reply from Bunker

Hi Tim, we appreciate your feedback. We are actively trying to improve the phone experience within the new phone system we are using. We are still working through some kinks, but we do take this seriously and hope to improve on wait times and ability to speak with agents!

Rated 5 out of 5 stars

Great team!

I find the Bunker team so easy to communicate with and the service is always timely and accurate.

25 July 2023
Rated 1 out of 5 stars

Did not explain in detail requirements…

Did not explain in detail requirements needed. This resulted in a delay in employment onboarding and multiple rounds back and forth with the insurance company

25 July 2023
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Reply from Bunker

Hello - I see that you were able to purchase a policy the next day after you initially reached out. We do our best to have a quick turnaround, but we cannot guarantee a same day purchase. Some questions back and forth from the insurance advisors are to be expected to ensure that you are getting the correct type of coverage and the best fit for your needs! I'm sorry we did not meet your expectations with the speed of service, but we appreciate your business and hope you will be satisfied with the coverage. Please reach out to support@buildbunker.com if there is anything else we can do for you!

Rated 5 out of 5 stars

I needed insurance for my LLC

I needed insurance for my LLC. This process was fast and I was quoted a great price for insurance. I bound the insurance within 24 hours after recieving the quote. Service and follow-up was excellent. I would recommend.

14 July 2023
Rated 5 out of 5 stars

Very helpful agent Ian Ewers

Very helpful agent Ian Ewers, provided information very quickly, and the quote came through with two options to choose from. The follow up was great, and I am delighted to stay with Bunker.

28 June 2023
Rated 2 out of 5 stars

Didn't get much support

Didn't get much support. I had to call multiple times to understand the status of my request..
I personally had to go to generate my certificate from Liberty portal..

Didn't see mu value in getting this policy from Bunker..

14 June 2023
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Reply from Bunker

Hi Nisha, Bunker was able to get several quotes in order to provide you with the best coverage and price for your business! We also emailed your policy documents to you along with the certificate of insurance. We are sorry to hear that you did not feel we added value in the insurance buying process. Please reach out to us at support@buildbunker.com if we can help in any way, or if you did not receive our email with the documents. Thank you!

Rated 4 out of 5 stars

commitment to resolving customer issues promptly

I recently obtained the Certificate of Liability, while there was a slight delay in receiving it (approximately 1 month), I eventually received it. However, what stood out to me was their prompt response and attention to my concerns. When I reached out to express my dissatisfaction with the delay, their customer service team reacted swiftly and addressed my complaints with utmost professionalism. Despite the initial delay, their responsive approach and willingness to rectify the situation left a positive impression. I appreciate their commitment to resolving customer issues promptly.

6 June 2023
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Reply from Bunker

Steve, we sincerely apologize for the delay. The policy is bound but we are waiting on receiving the policy documents from the carrier. You should be receiving your COI shortly and we will follow up with the policy documents as soon as we have them!

Update: Steve, we are so happy to hear that we still made a good impression despite the delay. Thank you for your positive feedback! We appreciate you.

Rated 1 out of 5 stars

Insurance

COI not provided on a timely manner.

6 June 2023
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Reply from Bunker

Vivek, we apologize that the COI was not uploaded to your portal when you were looking for it recently, however, it was emailed to you several weeks ago with your policy documents. We strive to provide excellent service and apologize that we did not meet your expectations.

Rated 2 out of 5 stars

Disappointing Service this year

I was not provided with a renewal option until the day after my policy expired. To my knowledge, I still don’t have one yet, 4 days later, even after making payment. I need a COI for a business matter that I’m now delayed for. The service is traditionally superb, but this year renewal has not been reflective of my years of experience with Bunker.

18 May 2023
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Reply from Bunker

Aaron, we truly apologize that your service this year did not meet your standard or ours. We aim for great customer service and we hope we will have a chance to prove ourselves again next year!

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