I have been using Builderall and I’m very impressed. The AI website builder worked perfectly for me. It created a professional looking site quickly and made the whole process incredibly simple, even w... See more
Company replied
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They are an absolute joke. They take your money, but there are always, on a weekly basis outages, websites not loading, supercheckout not loading, emails not going ou. An absolute mess of a company. I... See more
Company replied
I watched this company evolve over the last four years and let me tell you, it's freaking amazing how far they've come to be the only true All in One Digital Marketing Platform. There are some grea... See more
Builderall is generally functional however their email system is a disaster. Since new ownership they have introduced a sunset polict meaning that they will quarantine your subscribers if they do not... See more
Company replied
Company details
- Website designer
- Ecommerce solution provider
- Internet marketing service
- Online marketing agency
- Software company
- Web designer
Written by the company
Hey Builder! Before leaving a review, feel free to reach out to us directly. Our team can personally review your case and help resolve any account, billing, or technical questions. Contact us at success@builderall.com and mention Trustpilot so we can prioritize your case. ㅤㅤㅤㅤㅤㅤㅤㅤBuilderall® — The all in one digital marketing platform to build websites, funnels, and online businesses.
Contact info
South Orange Blossom Trail 6220, 32809, Orlando, United States
- builderall.com
3.5
Average
89 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed
I have been using Builderall and I’m very impressed. The AI website builder worked perfectly for me. It created a professional looking site quickly and made the whole process incredibly simple, even without much technical experience. It saved me a lot of time and gave me a great starting point that I could easily customize.
6 March 2026
Unprompted review
Reply from Builderall
Hi Thais,
We're so glad you're impressed! It’s awesome to know the AI builder provided such a great starting point for you. Saving our users time while delivering professional results is our top priority. Thanks for choosing Builderall!
Kharla F.
Builderall Team
Reply from Builderall
Hi Raphael J.
Thanks for the great feedback! We’re really glad to hear your experience with Builderall has been fast and efficient. That’s exactly what we aim for when building and improving the platform.
We appreciate you taking the time to share it with us.
Kharla F.
Builderall Team
Terrible customer service and no care for there customers
I’ve been a Builderall customer since I’ve started my business, and unfortunately this recent experience has been extremely disappointing.
My business relies heavily on website quote forms to generate daily leads. On February 20th, my website stopped properly sending quote submissions to my email. Since then, the issue has remained unresolved.
I contacted support on Friday, February 20th at 11:26 AM. As of Monday morning (February 23rd), the problem is still not fixed. On top of that, response times from support have been over 24 hours between replies. It makes it nearly impossible to troubleshoot anything when you have to wait a full day just to hear back.
This issue directly impacted my business. I normally receive 1–2 leads per day through this form, and I’ve now lost over a week of potential customers due to a malfunction that has not been addressed in a timely manner.
What’s most frustrating is not just the technical issue — it’s the lack of communication and urgency from customer support. For a paid service, especially one that businesses rely on, this level of support is unacceptable. And even if you email them like I have twice as well as tried to open tickets to get this fixed with customer service they will not respond to your emails.
I truly hoped this would be resolved quickly, but after 8+ days without a fix and extremely slow responses, I’ve made the decision to move my business elsewhere.
I hope Builderall improves their response times and support systems for other business owners who depend on their platform.
23 February 2026
Unprompted review
Reply from Builderall
Hello Courtney,
Thank you for taking the time to share your experience.
We understand how serious this situation can be, especially when your business relies on form submissions to generate daily leads. When something like this stops working as expected, it can have a direct impact on your operations.
Because Trustpilot does not give us access to account details or support ticket history, we are unable to review the specific configuration or investigate the issue from here. However, we would like the opportunity to look into this properly and understand what happened with your form submissions and the support requests you mentioned.
Please contact success@builderall.com, include “Trustpilot” in the subject line, and provide the email associated with your account so our team can review the case and assist you directly.
We appreciate you bringing this to our attention.
Kharla F.
Builderall Team
I CANT STOP MY ABBONEMENT
I CANT STOP MY ABBONEMENT, they are stealing my money for months.
16 December 2025
Unprompted review
Reply from Builderall
Hi Sara — this is an unusual situation, and we understand how frustrating it must feel to believe your subscription was not canceled as expected.
Account cancellations with Builderall are processed immediately, and we do not continue charging accounts that have been properly canceled. There are no hidden fees or surprise charges associated with our subscriptions.
In cases like this, what usually happens is that the cancellation was not fully completed, was attempted under a different login email, or was interrupted during the process, which prevented it from being registered in the system.
We want to help resolve this as quickly as possible, review what happened, and make sure everything is handled correctly. Since Trustpilot does not give us access to account details, we’re unable to verify your subscription from here.
Please contact us directly at success@builderall.com, mention Trustpilot, and include the email associated with your account. Our team will investigate the situation and, if any incorrect charges are found, ensure they are properly addressed.
Pedro E.,
Builderall Team
They are an absolute joke
They are an absolute joke. They take your money, but there are always, on a weekly basis outages, websites not loading, supercheckout not loading, emails not going ou. An absolute mess of a company. If you are unlucky enough to have a problem on a friday, you are cooked, no one answers on weekends, no support , no help nothing. lost out on thousands of $ of sales because of the incompetency of this company. Last week friday everything went blank again, all of our websites, of course reached out to support , no answer until monday, no sales for 3 days.... avoid like PLAGUE !! absolute scammers
4 December 2025
Unprompted review
Reply from Builderall
Hello Hunor,
Builderall websites are designed to operate continuously, and concerns related to site availability or platform behavior are reviewed on a case-by-case basis.
Our team operates 24/7 for critical platform matters, while some reviews are handled during business hours by specialized teams. When additional details are requested, it is to help review what occurred in a specific case and provide accurate clarification.
Since we cannot access account or technical details through Trustpilot, we invite you to contact success@builderall.com, include “Trustpilot” in the subject line, and provide the email associated with your account so our team can review your situation directly.
We appreciate you bringing this to our attention and would like the opportunity to assist.
Carlos D.
Builderall Team
This is a full blown scam company
This is a full blown scam company, the take your domains and sell them on the market.
They were on a youtube channel where they got exposed
5 August 2025
Unprompted review
Reply from Builderall
Hello Mason,
Thank you for sharing your concerns. We understand why this situation would raise concerns.
Builderall does not take customer domains or resell them on the market. Domain registrations and renewals follow standard registrar procedures, and ownership remains with the account holder when managed correctly through the platform.
In some cases, confusion around domain status can occur due to expiration, renewal timing, registrar policies, or incomplete configurations.
We would like to review your specific case and clarify what may have happened. Since we cannot access domain or account details through Trustpilot, please contact success@builderall.com, you can mention Trustpilot in the subject line, and include the email associated with your account, so our team can assist you directly.
We’re open to reviewing this with you and helping provide clarity on the situation.
Carlos D.
Builderall Team
Erick Salgado, the coke head owner
This company is a scam company the owner is a coke head, who steals money from the people that work for him.
He employees his son who the whole team dislike.
Coke head family
29 July 2025
Unprompted review
Reply from Builderall
Hi — this review contains personal attacks and statements that are not accurate and do not reflect the current reality of Builderall.
Builderall is operating under new leadership, with a new CEO and a renewed executive and management team. The company today is focused on transparency, stability, and rebuilding trust through clear processes and professional operations.
We take feedback seriously, but we also believe it’s important to separate factual concerns from personal accusations. If you have a specific issue related to your account or services, we would be glad to review it directly.
If you wish help of any kind with your Builderall account, please do not hesitate to contact us on the success@builderall.com, mention trustpilot, and we will be happy to help!
Pedro E.,
Builderall Team
Affiliate Account Terminated & Commission Withheld Without Cause
My affiliate account was terminated on 8 July 2025 despite meeting Builderall’s activity policy. I had a confirmed paid referral on 22 May, yet I lost access to both my account and commissions to date with no warning.
8 July 2025
Unprompted review
Reply from Builderall
Hello KT,
Thank you for sharing your experience and for the time and effort you dedicated to the affiliate program at Builderall.
We understand that program changes can raise concerns, especially when there are questions about account status or commissions.
The previous Affiliate/Associate program was officially discontinued and replaced by the new Partner Program, which operates as a separate initiative and requires application and approval to participate.
In situations like the one you described, the status shown in an account generally reflects the closure of the former program and its associated terms.
We would like to review your case and explore the available options with you. Please reach out to us at success@builderall.com, mention that you’re contacting us from Trustpilot, and include the email associated with your account so we can assist you directly.
Carlos D.
Builderall Team
Builderall Is Withholding Earned Commissions
As a former Top 100 affiliate of builderall, I'm warning others: Builderall refused to pay my $1,000 payout. This was from existing, RECURRING commissions that I had already earned.
Their reason was I'm "no longer actively promoting."
So, Builderall keeps the loyal customers I brought them and collects their monthly fees, but has decided to cut me off from my share.
This shows that the "passive income" they promise is not real. Once you stop making new sales, they take away the revenue you already secured. Be very careful before investing your time and effort in their program.
8 July 2025
Unprompted review
Reply from Builderall
Hello Alexander,
Thank you for sharing your experience and for the time and effort you dedicated to the affiliate program at Builderall.
We understand that program changes can raise concerns, especially when there are questions about account status or commissions.
The previous Affiliate/Associate program was officially discontinued and replaced by the new Partner Program, which operates as a separate initiative and requires application and approval to participate.
In situations like the one you described, the status shown in an account generally reflects the closure of the former program and its associated terms.
We would like to review your case and explore the available options with you. Please reach out to us at success@builderall.com, mention that you’re contacting us from Trustpilot, and include the email associated with your account so we can assist you directly.
Carlos D.
Builderall Team
Their automated email system will quarantine your quality subscribers!!!
Builderall is generally functional however their email system is a disaster. Since new ownership they have introduced a sunset polict meaning that they will quarantine your subscribers if they do not fit their criteria. 80% of mine were for an open rate of 50%. Yes you read that correctly. They allow you to bypass this twice only per list. It used to be the perfect platform. Their email .marketing system is very complicated You cannot easily send an email to all subscribers but by individual list. Even their support don't know how to do this!! If you are a serious business consider an alternative.
20 February 2025
Unprompted review
Reply from Builderall
Hello Builder,
Thank you for sharing your feedback.
Builderall’s email system includes deliverability and engagement management features designed to help maintain sender reputation and improve inbox placement. These mechanisms can sometimes affect contacts that show low engagement over time, as they are intended to protect overall deliverability.
Regarding sending emails to subscribers and managing lists, there are different options within the platform depending on the configuration being used. Our team would be happy to review your setup and clarify how these features work.
If you’d like us to take a closer look at your account, please contact success@builderall.com and include the email associated with your Builderall account so we can assist you further.
Carlos D.
Builderall Team
Absolute spammers and scammers
I unsubscribed and stopped using Builderall 5 years ago. I referred over $10,000 worth of business to them via affiliate referrals. They said that once a user unsubscribes, they lose access to ALL pending and previous commissions with no way to get it back. Talk about a scam. Moreover, after unsubscribing 10 times and contacting support to stop receiving their newsletters, they still keep spamming me with their emails. Have tons of screenshots and images to prove everything. Support team keeps saying they will "remove me from the list" and never do to this day.
1 September 2024
Unprompted review
Reply from Builderall
Hello Ivan,
Thank you for sharing your experience and for the time and effort you dedicated to promoting Builderall.
We understand how concerns about commissions and continued emails after unsubscribing can be frustrating.
The previous Affiliate/Associate program was officially discontinued and replaced by the new Partner Program, which operates separately and requires application and approval to participate. Commission eligibility and account access were managed under the terms of the former program while it was active.
Regarding communications, email preferences can sometimes persist if an address exists across multiple campaigns or legacy contact lists, which may cause messages to continue even after unsubscribe requests.
We would like to review your case and make sure both your communication preferences and any affiliate-related questions are properly addressed.
Please reach out to success@builderall.com, mention that you’re contacting us from Trustpilot, and include the email associated with your account so our team can assist you directly.
Carlos D.
Builderall Team
This company sends spam almost every…
This company sends spam almost every day, very unreliable company.
1 July 2024
Unprompted review
Reply from Builderall
Hello Consument,
Thank you for taking the time to share your experience.
Builderall works to respect unsubscribe requests and responsible email practices. If messages are continuing after an unsubscribe request, this is something we want to review and address directly.
Because we can’t access email preference or account details through Trustpilot, please contact success@builderall.com, include “Trustpilot” in the subject line, and provide the email address receiving these messages so our team can review this and assist.
We appreciate the opportunity to look into this and help get it resolved.
Carlos D.
Builderall Team
Zero customer support
They website says "world class customer support. I highly disagree
3 weeks of emails, no solouton and hardly any communication , they respond every 3 or 4 days
I have been a customer since 2019 paying each month and my website has disappeared.
I can't even log on to my account. A simple password reset cannot even be resolved by builderall
The person replying to me in the emails completely ignores my questions and when I tell him that I've tried that they have suggested to fix the problem and it isn't working, he completely ignores this.
Very very frustrating
I cannot get in touch with anyone via twitter or Facebook either, they is no phone number, nothing, so I can't get help anywhere
Strongly worded emails asking to speak to management or someone over the phone is ignored.
Looks like I'm going to have to give up, start a new website from scratch and lose all the money I have given to builderall with no service
Definitely the opposite of world class customer support!!!!!!!!!
11 May 2024
Unprompted review
Reply from Builderall
Hello Yvonne,
Thank you for sharing your feedback regarding the loss of access to your account and website.
Builderall provides support through dedicated channels to review account and access-related issues. When access problems occur, they are reviewed individually to ensure the appropriate verification and resolution steps are taken.
Since we can’t access account details or support tickets through Trustpilot, please contact success@builderall.com, include “Trustpilot” in the subject line, and provide the email associated with your account. This will allow our team to review your case and help move it forward.
We appreciate you bringing this to our attention and would like the opportunity to assist.
Carlos D.
Builderall Team
Website going down many times
I started using Builderall 1 weeks back. In this week itself, I have seen that my website stopped responding at least 2 times.
I was lucky to know this as one of my Facebook AD was seen by a friend and he figured out that website is down. I am not sure how many clients I would have missed because of this issue.
After Republishing it again, I am trying to check at least 3-4 times per day.
Again I saw the same thing happen today.
I have written it to their customer support, but not sure how would they help me.
They ask for information, when the website was down.
19 February 2024
Unprompted review
Reply from Builderall
Hello Sachin,
Thank you for sharing your feedback regarding site downtime while running active ads.
Builderall websites are designed to operate continuously, and availability concerns are reviewed individually to understand what occurred in each specific case. When timing details are requested, it is to help our team review the situation accurately and provide clear guidance.
Since we can’t access account or website details through Trustpilot, please contact success@builderall.com, include “Trustpilot” in the subject line, and provide the email associated with your account along with any relevant timing details. This will allow us to review your case and help get this sorted.
We appreciate you bringing this to our attention and would like the opportunity to assist.
Carlos D.
Builderall Team
They stole my money
I turned off the automatic renewal and they still took my money without giving me a refund, don't trust this site
16 May 2023
Unprompted review
Reply from Builderall
Hello Hopi,
Thank you for sharing your feedback regarding a subscription charge.
We understand that unexpected charges can raise concerns, and we want to ensure your situation is reviewed properly. Subscription renewals are processed automatically based on the account’s billing status at the time of renewal, in line with the platform’s terms of service.
Since Trustpilot does not provide access to billing or account details, we’re unable to review the specifics of your case here. To allow our team to review the charge and renewal status directly and provide clear clarification, please contact success@builderall.com, include “Trustpilot” in the subject line, and provide the email associated with your Builderall account.
We appreciate you bringing this to our attention and would welcome the opportunity to review your case and provide clarity.
Carlos D.
Builderall Team
If I were available to give a 0 rating…
If I were available to give a 0 rating I would. There are multiple kinks STILL (yet 2 years later) in this system but that's just a start. My main issue is I've generated commissions they will NOT release to me because it hasn't reached their threshold, and of course the only way to meet their threshold is to continue to refer others. WHY WOULD I DO THAT?! Give me my earned commissions. So you want me to spend more money to get my earned commissions? SCAM. NEXT, I paid an additional month so that I could get my clients content OUT of the system and requested a refund the next day (since I will NOT be using the system for the month I just paid for yesterday)... no dice. No refunds because I generated commissions LAST YEAR (2021) that you WILL NOT SEND ME?! That's ridiculous!
9 January 2023
Unprompted review
Reply from Builderall
Hello Martina,
We have reviewed your comments regarding the commissions you mentioned and the subscription charge related to accessing your account content.
Affiliate commissions and withdrawals were governed by the terms of the program, including the payout thresholds required before commissions could be released. These conditions applied to all participants while the program was active.
The previous Affiliate/Associate program has since been discontinued and replaced by the new Partner Program, which operates as a separate initiative and requires application and approval to participate.
Situations involving commissions, payout eligibility, or account access require a direct review of the specific account details in order to clarify what may have occurred.
Please contact success@builderall.com, mention that you are contacting us from Trustpilot, and include the email associated with your account so our team can review the details directly and assist you further.
Carlos D.
Builderall Team
Frustrating, disappointing, upsetting...
I've been using Builderall for over 4 years (hopeful that it would ever work as it should), and I have the same opinion and had very similar experiences as so many others have already shared here:
"It is about the worst support I have ever encountered. They don't say much that you don't already know. Like they don't even listen or read what you are asking... Just shameful... Poor service".
"Support is super slow — takes 2-3 days to hear back on ticket... And different support agents give conflicting info and some are rude or just give links to tutorials that don't have any relevant info related to issues... Support... couldn't even understand my questions..."
"Just terrible service and 'support' is practically nonexistent."
"They have buggy softwares... and the support is ridiculous."
"Bad support... There are... other alternatives with good price and excellent support".
"A lot of potential but terrible right now... Does not have an undo button, you heard that correctly... no undo button."
"Slow and poor quality support on issues that never should have arisen. This looks like such a promising platform but... they have so many problems."
"They have next to no support, unless you count crappy messaging with someone who doesn't understand your question half of the time."
"I've been trying to get support to help me, on multiple things, every time they take days to get me any form of help, and usually they don't have any clue what I'm talking about. I ask for a manager and I don't get taken to a manager, and I've gotten my business screwed over multiple times due to their negligence... This is the absolute worst service that I've ever received...".
Now that Builderall has been sold, will it achieve its full potential? Who knows...
21 December 2022
Unprompted review
Reply from Builderall
Hello Builder,
Builderall has introduced many improvements in recent years, including changes to how support requests are handled.
Our support team now operates 24/7 for critical platform matters, with specialized teams reviewing certain requests during business hours to ensure they are addressed properly.
Some situations require reviewing the account details and previous support interactions in order to understand what may have occurred.
In many cases, the team can also create personalized tutorials or step-by-step guidance tailored to a specific question or setup when needed.
If you would like our team to review the case you mentioned, please contact success@builderall.com and include the email associated with your account so we can take a closer look and assist you further.
Carlos D.
Builderall Team
ABSOLUTELY AWESOME
I have been building websites for 15 years and prior to moving over to Builderall used a bunch of different platforms (all the main big name ones) ... honestly nothing compares for ease of use and value for money. It's a learning curve - but they all are - push through it's SO WORTH IT!!
17 October 2022
Unprompted review
Im very happy with the product
Im very happy with the product, didn't like builderall a couple years ago but they have really improved and now its my favourite website builder tool !
You can start your online business really cheap and its really a quality software.
14 May 2022
Unprompted review
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