Builderscrack.co.nz Reviews 

726
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform user-friendly and efficient for connecting with verified tradespeople, saving them time and hassle in finding suitable professionals for various jobs. Many appreciate the ease of navigating the website and the quick responses from tradespeople, often leading to jobs being underway within a week. The service is highly praised for its ability to provide access to a pool of skilled and professional tradespeople, making it a go-to for both small and large projects. However, some customers reported issues with the platform's process, finding it confusing for first-time users or experiencing unreliability from some listed sole traders who did not follow through with quotes or appointments. A few reviewers also expressed dissatisfaction with the company's handling of disputes or concerns, feeling that the platform sometimes protects tradespeople over homeowners, or that their token system needs improvement.

What people talk about most

Service

Customers had positive experiences with service, often praising the speed and efficiency of finding... See more

User experience

People report positive experiences with user experience, consistently describing the platform as... See more

Website

Users describe positive interactions with the website, finding it easy to sign up, navigate, and use for... See more

Staff

Customers consistently note positive experiences with staff, highlighting the promptness, professionalism,... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that it provides a headstart in finding tradespeople... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using the Buildercrack platform was so helpful and such a breeze! Not sure how we would have found a tradie for our small job otherwise. The platform is user friendly, and we felt safe being able to c... See more

Rated 5 out of 5 stars

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without the... See more

Rated 5 out of 5 stars

I had one tradie come out to look at my job but the quote was so high, I thought I better get a few more, but after 3 other tradies saying they were all busy or unavailable, went back to BC (have used... See more

Rated 5 out of 5 stars

This is our fourth time using Builders crack for the updating of our new home and we can’t praise the applicants higher! Highly professional and diligent, any further work we want done we will be goin... See more


Company details

  1. Business Networking Company
  2. Carpenter
  3. Deck Builder
  4. Electrician
  5. Plumber

Written by the company

Builderscrack.co.nz is a New Zealand-based website that provides an internet marketplace where homeowners may post jobs, and where builders and tradespeople can chase jobs, provide quotes and win work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

726 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(726)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to navigate site

Easy to navigate site, visit time user and i will use again. Posted two jobs the same day and have found great trademen to under take the work.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Super easy way to connect with tradies

Super easy way to connect with tradies. Was able to read about other people's experiences and feedback about a range of tradies, and connected with several. I live out of town, so this service really helped manage a project from a distance. The ones I selected were great. Builders Crack made this process super easy, and provided guidance for users that I found really helpful.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Great platform, easy use.

This is a great platform to use for understanding your job cost and obtaining multiple quotes in an easy way. I've recommended this to a few friends with similar renovation projects as my own.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Saves so much time

I had one tradie come out to look at my job but the quote was so high, I thought I better get a few more, but after 3 other tradies saying they were all busy or unavailable, went back to BC (have used them before) and had 3 tradies reply within half an hour and 2 come out that day. Got some good quotes, accepted one and had the job underway within a week,

16 April 2025
Unprompted review
Rated 5 out of 5 stars

First time user.

My first time on Builderscrack and I had a contact the next day. The whole experience is simple to negotiate through and will come back again.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

No value for Tradies - low quality leads and poor system

As a tradie, this platform offers little to no value. The token system is outdated and unfair—you’re paying for leads that often never respond or withdraw, and multiple tradies are charged for the same job. It’s a lose-lose situation.

Lead volume has dropped significantly, and the few leads that do come through are generally low-quality or price-driven jobs that aren’t worth quoting on. For the cost, the return just isn’t there. We have tokens expiring today however there is nothing to chase.

We’re using other platforms that deliver better-quality leads at a much lower price. This service might have worked once, but it’s no longer a good option for tradies looking to grow their business.

We've tried contacting Builderscrack to discuss, there is no online phone number (the number that does come up is for an insurance broker), I had a number for a sales rep from an old email, left a VM and he has not returned my call.

17 July 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Cassandra, I've just requested your info via Trustpilot so we can look into your account. Cheers, Rach @ BC

Rated 5 out of 5 stars

Great experience

Great experience. Builderscrack matched me perfectly with the professional I needed. Quick, reliable, and very helpful. Highly recommended!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

quick and easy

quick and easy - this site provides all the info and reviews needed when choosing a tradesman - I had my jobs done in the same week I posted the job - the quotes were accurate and the work excellent.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to use

Very easy to use. Fast and efficient. He even did it during the torrential rain storm Auckland had yesterday.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

I've used this service a few times

I've used this service a few times. Seamless process and easy way to find a suitable tradie.
Doubt all tradies read the post carefully, as I had a reply within seconds of posting from someone unsuitable. Due diligence is still required before committing.

10 July 2025
Unprompted review

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