Builderscrack.co.nz Reviews 

725
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform user-friendly and efficient for connecting with verified tradespeople, saving them time and hassle in finding suitable professionals for various jobs. Many appreciate the ease of navigating the website and the quick responses from tradespeople, often leading to jobs being underway within a week. The service is highly praised for its ability to provide access to a pool of skilled and professional tradespeople, making it a go-to for both small and large projects. However, some customers reported issues with the platform's process, finding it confusing for first-time users or experiencing unreliability from some listed sole traders who did not follow through with quotes or appointments. A few reviewers also expressed dissatisfaction with the company's handling of disputes or concerns, feeling that the platform sometimes protects tradespeople over homeowners, or that their token system needs improvement.

What people talk about most

Service

Customers had positive experiences with service, often praising the speed and efficiency of finding... See more

User experience

People report positive experiences with user experience, consistently describing the platform as... See more

Website

Users describe positive interactions with the website, finding it easy to sign up, navigate, and use for... See more

Staff

Customers consistently note positive experiences with staff, highlighting the promptness, professionalism,... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that it provides a headstart in finding tradespeople... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using the Buildercrack platform was so helpful and such a breeze! Not sure how we would have found a tradie for our small job otherwise. The platform is user friendly, and we felt safe being able to c... See more

Rated 5 out of 5 stars

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without the... See more

Rated 5 out of 5 stars

I had one tradie come out to look at my job but the quote was so high, I thought I better get a few more, but after 3 other tradies saying they were all busy or unavailable, went back to BC (have used... See more

Rated 5 out of 5 stars

This is our fourth time using Builders crack for the updating of our new home and we can’t praise the applicants higher! Highly professional and diligent, any further work we want done we will be goin... See more


Company details

  1. Business Networking Company
  2. Carpenter
  3. Deck Builder
  4. Electrician
  5. Plumber

Written by the company

Builderscrack.co.nz is a New Zealand-based website that provides an internet marketplace where homeowners may post jobs, and where builders and tradespeople can chase jobs, provide quotes and win work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

725 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(725)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best of the best

Have used them three times already and it saves the hassle of googling and finding the best options for your job as the tradies message you with their profiles to pick. Simple to use and highly recommend.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Saved the day

Was able to get a stressful job done quickly, at short notice, and at an affordable price.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I have used Builders Crack in the past

I have used Builders Crack in the past. I live in Auckland and acting on behalf of my brother in hospital, the property and job was in Wellington, so it was easy to find a suitable Firm that could do the job with minimum hassle.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Ben was amazing

Ben was amazing. He took on the work and completed it to a high standard. Work was done on budget and on time. I’d use him again if needed

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Great website

Great website. Easy to use and quick results. Only used twice but excellent both times

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Making hard things easy

Trying to line up a tradie can feel daunting but Builderscrack made the process easy. I'll definitely use Builderscrack again.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Response to Serious Complaint

After leaving an honest review for a tradie I used, I received a call from the tradesman who directed racial abuse at me, telling me to go back to where I came from, which was on speaker phone and heard by my wife and daughter. I reported this to Builderscrack with full details and proof of the call time. Their response? Because the tradesman gave a different story and I didn’t have a recording, they refused to act.
Their “zero tolerance” policy is a sham. Builderscrack protects tradies, not homeowners.

7 September 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Craig,

I’m really sorry to hear about your experience. No one should ever be spoken to in that way, full stop.

I know you didn’t get the outcome you’d hoped for, and I understand how frustrating that must feel.

Through our investigation, we heard two conflicting accounts and without any records, it wasn’t possible to confirm one version over the other. What we have done is log your complaint on the tradie’s account and reinforced our Code of Conduct with them. If we receive another report, that would give us grounds to take the stronger action you’ve suggested.

We’ve removed accounts in the past without question when it has taken place on the Builderscrack platform, and that’s when we’re able to apply our zero-tolerance policy.

Thanks again for raising this with us. Your complaint matters and has been taken seriously. Please reach out to our Support team if you have any further questions.

Regards, Rach @ BC

Rated 1 out of 5 stars

This website is complete bullshit they…

This website is complete bullshit they get you to subscribe to a plan and buy tokens . If you use your tokens to quote a job and the owner of the job doesn’t use you ?, you still lose those tokens that you spent . Also the token prices are ridiculous. $100 for 100 tokens , most jobs are maybe between 50 and 100 tokens . The homeowner can just pick your brains for a quote and muck you around and then if they choose not to use you, you lose those tokens. There is no refund and no security for the tradie . The homeowner doesn’t get penalised for mocking us around and wasting our time . If you are someone who just started a business and you want to use Builderscrack? , I 100% advise you to not waste your damn time and hard earned money with this website like I have .

20 September 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Selau, thanks for your feedback. I’ve requested your info via Trustpilot so we can take a closer look at your account.
Cheers,
Rach @ BC

Rated 1 out of 5 stars

an absolute rip off

1 September 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Andres, I can see you’re currently on our $1 promo plan — doesn’t get much cheaper than that! But in all seriousness, I’m guessing you’re referencing your previous invoice. Our Trade team has tried giving you a call a couple of times to touch base and see how we can help.

If you’re not seeing value right now, you could try tweaking your intro notes. Personalising them shows you’ve read the job description and looked at the photos, and this small change can help you stand out and get connected on more jobs.

The team will reach out again tomorrow if you’re keen to continue. If not, thanks for your time on the platform — we wish you all the best. Cheers, Rach @ BC

Rated 5 out of 5 stars

Helpful support team!! Thank you!

Helpful and friendly support team, quickly resolved any issues I had and were as fast as you can get for replies. Much appreciated, thank you!

28 August 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Hayden, thanks for your feedback. I can see Holly from our Support team has been in touch to confirm we've deleted those files & to help get you up and running with verification. We've passed on your feedback to our team re functionality too! Cheers, Rach @ BC

Rated 3 out of 5 stars

Creating a job was easy but terminology was confusing

It was easy to create a job and upload pictures. And Builderscrack gave a good explanation of the sort of details that would improve the chance of getting the job picked up.

However, I found the terminology on the site confusing and I couldn't find a glossary or explanation of the terms.

On my first (and to date, only) job I saw a tradesman had taken interest in the job a few hours after it was posted. However, the tradesman was labelled as "Stopped Chasing". Did that mean they'd had second thoughts and decided not to apply for the job? Or did it mean I didn't get back to them fast enough, so I was the one considered to have "stopped chasing"?

The job was also labelled as "Dropped". Did that mean Builderscrack had cancelled the job for some reason? Or was it something to do with the tradesman, perhaps declining the job?

I looked through the help and couldn't find explanations of these terms. As I hadn't posted any jobs before (or since) I have no point of reference to compare to, to get an idea of what the terms mean.

1 August 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Simon, I'm glad to hear posting a job was easy! I’ve passed your feedback on to our product team. It's timely, as there were already changes underway to improve the terminology and update the visual interface. This confirms the need for it! 😄 We’ll also be adding clearer on-page help so you don't have to go digging for help. Next time you post a job, you’ll find it much clearer. Cheers, Rach @ BC.

Rated 5 out of 5 stars

Great service

Great service. This put me in touch with trades people who were available to do the job without me having to call numerous people who may not be interested in doing my job.
Also it is understood that I will get quotes which gave me choices.

19 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look