I placed an order during the covid pandemic for some paving slabs. I bought from Buildex after phoning them and confirming the item was in stock. In the end it was months until the slabs arrived.... See more
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Ordered a Toughsystem DS300 at an excellent price online. Prompt dispatch and delivery. Perfect transaction. Safely packaged and perfect order (new). A few easily removed stickers from original conten... See more
Company replied
Garden bench arrived very quickly just a few days after ordering (Another bench ordered at the same time from Wickes is to take 7 weeks!). Everything well packaged and undamaged. Several other supplie... See more
Company replied
So far very pleased with my arbour just finished painting it as thought that would be better before we put it together looking forward to seeing the end result We bit rough at some ends but sanded... See more
Company details
Information provided by various external sources
With over 15,000 products across a range of key categories, BuildEx is providing a new way for DIY and the Trade to shop construction materials online. From Garden Structures to Plumbing Fittings, our goal is to provide a seamless and customer-centric online shopping experience at market leading prices. With delivery options across the UK, we can provide everything you need, directly to your door.
Contact info
United Kingdom
- buildex.co.uk
4.1
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Order some dewalt tool boxes came in a…
Order some dewalt tool boxes came in a few days I’ll be ordering again soon great service,
11 September 2021
Reply from Buildex
Hi Steed,
Thank you for taking the time to leave us a review about your experience with Buildex.
I am pleased to hear that your DeWalt tool box came with in the estimated lead time.
If there is anything else that we can do for you please email Service@buildex.co.uk
We look forward to seeing you again soon!
Many Thanks
Megan
don’t want to drop a negative review…
don’t want to drop a negative review and will change once resolved but Any chance of a reply to my emails ? Order was placed in June still not heard anything .1m rolls of membrane stated 3-5 days on invoice ? The 1.5m rolls were 70days which has also passed this now .
8 September 2021
Unprompted review
Reply from Buildex
Dear Justin,
Thank you for taking the time to leave us a review.
I am saddened to hear about your experience so far with Buildex. I apologise that your order has exceeded the lead time provided to you. I can see one of team is currently investigating this for you so once we have an update on delivery we will get in touch.
Once again I apologise about this experience.
If there is anything we can do please email Service@buildex.co.uk
Kind Regards,
Megan
Quality
Rapid delivery, exactly what I wanted, quality genuine goods, happy to use you again😛😛😊
8 September 2021
Reply from Buildex
Dear Mike,
Thank you for taking the time to share your experience.
It is great to hear that you were happy with your delivery and delivery was within a time scale that suited you.
If there is anything else that we can do for you please don't hesitate to contact us at Service@buildex.co.uk
We look forward to seeing you again soon.
Many Thanks
Megan
Reply from Buildex
Dear Alastair,
Thank you for taking the time to leave us a review.
Its great to hear that you found Buildex simple, efficient and helpful to use and we hope we see you again soon.
If there is anything else that you need please do not hesitate to contact Service@buildex.co.uk
Many Thanks
Megan
Reply from Buildex
Dear Godfrey,
Thank you for taking the time to leave us a review.
It is great to hear that the product you purchased was well made and reasonably priced.
If there is anything else that we can do for you please email Service@buildex.co.uk
We hope to see you again soon.
Kind Regards,
Megan
The product suits our needs perfectly…
The product suits our needs perfectly was produced to a high standard and easy to assemble.
7 September 2021
VERY SATISFIED CUSTOMER
VERY SATISFIED CUSTOMER
So happy with purchase of Balmoral Corner Arbour. Great customer service and excellent communication and delivery. Reasonable cost too.
6 September 2021
Absolute joke of a company
Absolute joke of a company. Selling stock they don’t have. Customer service is the worst I’ve seen. Poor quality items. Arrived damaged and promised a replacement, no replies to emails. Then refused to send again and offered refund. Almost 2 weeks to resolve a simple problem because they don’t have the stock. BUY AT YOUR OWN RISK
6 September 2021
Unprompted review
Reply from Buildex
Dear Lee,
Thank you for taking the time to leave us a review.
I am saddened to hear about your experience with Buildex.
I apologise about the issues surrounding your order and the item that you purchased was not in stock at the time the order was placed and when the item arrived it was damaged.
If you wish to discuss this further please do not hesitate to contact Service@buildex.co.uk
Once again I do apologise.
Kind Regards,
Megan
Good quality item would recommend to…
Good quality item would recommend to friends and family 100%Satisfaction good value for money
4 September 2021
Reply from Buildex
Dear Jacqueline,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your experience with Buildex.
It is great to hear that you would recommend us.
We look forward to seeing you again soon.
Kind Regards Megan
Just the job!
Ordered two of these. Great service, quick delivery. Sturdy item, easy to assemble with 2 persons - just the job!
3 September 2021
Reply from Buildex
Dear Zena ,
Thank you for taking the time to leave us a review.
It is great to hear that the customer service you received was great and the product you purchased was sturdy and easy to assemble.
If you need anything else please email Service@buildex.co.uk
We hope to see you again soon.
Many Thanks
Megan
Excellent service
Excellent service, ordered Sunday with Bank Holiday Monday did not expect to receive goods within 3 days but it arrived Wednesday lunchtime.
3 September 2021
Reply from Buildex
Thank you for taking the time to leave us a review.
We are delighted to hear about your experience with us and that your order arrived sooner than expected.
If there is anything else that we can do for you please email Service@buildex.co.uk
We hope to see you again soon.
Kind Regards Megan
Satisfied customer!
Speedy courier delivery, excellent quality garden planters and competitive prices. Satisfied customer!
2 September 2021
Reply from Buildex
Dear Sharon,
Thank you for taking the time to leave us a review.
I am really pleased to hear about your experience with us and the delivery of your order was quick.
We hope to see you again soon.
Kind Regards Megan
Great service and excellent quality of goods
Great service, items very well packaged and protected, delivered quickly. Very happy with order. Really good quality, at a great price. Would definitely recommend to friends and family.
31 August 2021
Really good company and great value
Really good company and great value. Very efficient delivery
30 August 2021
No driver problems
This companion seat is good quality and easy to assemble. Just a pity the rake of the back is too upright. We use cushions for that.
It looks good in the garden.
Delivered in the week.
29 August 2021
Great firm
Bought a garden bench which arrived within 2 days of ordering. Good qualty product from a good company and would use again.
29 August 2021
A very nice biking shed!arrived fast
27 August 2021
Great service
Great service, ordered a large shed on Friday and it was delivered Monday.
27 August 2021
Very efficient
Very efficient I had to cancel to items before they arrived no problem at all. Done straight away, money back in the bank same day.
27 August 2021
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