I have contacted the company on a few occassions via watssapp and by email and have not got a response. The bulliongiant.com website has disapeared and i am concerned this is fraud... In july i was as... See more
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I just placed an order for the 31 August delivery benefiting from the discount they're offering. I spoke with the team and they seemed really helpful and reassuring. I've given 3 stars only because... See more
-100stars AVOID – PAID FOR GOLD, RECEIVED NOTHING Ordered and paid for several gold bars in July, promised dispatch 31st August. No gold, no tracking and no delivery date. Website went down, phone... See more
Still waiting for my order which was meant to be dispatched 28th Aug got no email from them to say they've changed the date now there dispatching it on the 4th of Sept which I don't believe it dies no... See more
Company replied
Company details
- #36 of 36 best companies in Gold dealer
About BullionGiant.com
Written by the company
BullionGiant.com specialise in providing Gold Bars from the top brands at the very best prices in the UK.
We are based in Central Manchester. BullionGiant.com only sell Pure Gold, no other metals or jewellery, which means we can pass on massive savings to you.
We sell all the Top Brands: Umicore, Heraeus, Metalor, PAMP, Valcambi and The Royal Mint.
All our gold bars are Brand New and LBMA (London Bullion Market Association) Approved and all VAT FREE.
Our Dynamic Pricing means that you will always get the Best Possible Price.
We have no hidden costs, the price you see is the price you pay which includes Free Insured Delivery.
Our friendly team are always happy to help with any questions and are available Monday-Friday from 9am-5pm by calling 08004332424.
You can even contact us on WhatsApp, 07747246247.
We want to make buying and owning gold bars as simple as possible and have various payment options available. Card/Bank Transfer/Crypto.
FREE Insured Shipping on ALL Orders
No Hidden Fees
Completely FREE, Full Insured and Tracked Delivery.
No Surprises when you get to the checkout. The price shown is the price you pay.
Contact info
Beehive Lofts, Beehive Mill, Jersey Street, M4 6JG, Manchester, United Kingdom
- 0800 433 2424
- sales@bulliongiant.com
- bulliongiant.com
2.4
Poor
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely scam I ordered 40g worth of…
Absolutely scam I ordered 40g worth of gold and they never replied to my email or message no tracking code I lost over 5000£ from this scammy place
4 September 2026
Unprompted review
CONNED
CONNED. Ordered Gold way back in middle of June. I've had Gold three times from them before so I couldn't reasonably be expected to see this happen.
As recently as two days ago I emailed them and got immediate reply.." Your order will be sent".
Obviously at this time on a Friday (with delivery promised for tomorrow)
Heard nothing about delivery/tracking etc'.
Obviously been scammed.
I will call my bank to explore a chargeback. Then I will telephone the Police.
This is a serious case of fraud.
4 September 2026
Unprompted review
SCAM stay away won't use again putting…
SCAM stay away won't use again putting in a dispute with bank to get my money back now
4 September 2026
Unprompted review
SCAM! Read recent reviews
Just read the recent reviews posted by so many people - NONE of them is positive (unless fake i believe now)
I am also one of the victims of this scam, paid on 2/7/26, chased on 31/8/26, was told will be dispatched on 4/9/26. Nothing! Simply nothing! Have raised it with the bank.
Good luck to all those trying to get their money back now. Anyone who orders from Bulliongiant in future will either have money to waste or be dumb. Good luck.
4 September 2026
Unprompted review
Any precious metal dealer company that…
Any precious metal dealer company that offers to take orders and payment, but will not deliver for six months is obviously suspect. That sounds like a very serious cash-flow problem.
I ordered a 1g gold bar, which was returned, due to a Royal Mail problem with delivery. I received a full refund. So, from my financial perspective no problem. However, the website states a couple of interesting things:
1. We can't accept new orders
2. Our phone lines are unavailable
It appears that the scam has worked. The unfortunate souls that paid money will probably never receive the goods that they ordered, or their money back.
I hope that I am wrong, but I don't think so. Be very careful before giving these people any of your hard-earned cash!
27 March 2026
Miraj Ladwa and Dr
Miraj Ladwa and Dr. Bilal Sheikh the owner and CEO of this company with 5% discount offer robbed thousands of pounds from ordinary hard working people then handed over the company to Malcolm William Broadhurst—a convicted criminal with a documented history in international drug smuggling and money laundering.
We are now in debt and seeking to get the money back from our banks and they are on the beach thinking of another way to scam and rob people again. Government won’t do anything but to tax ordinary poor people only and they live their life with our money . Be aware , don’t be fooled by discounts and offers
3 September 2026
Unprompted review
I HAVE PLACED 16 SEPERATE ORDERS.
I HAVE PLACED 16 SEPERATE ORDERS.
TOTAL SUM OF £6K PLUS.
I DID NOT RECEIVE MY ORDER ON 28TH AUGUST 2026 AS PROMISED I INFORMED KLARNA. IMMEDIATELY JOHN FROM BULLIONGIANT INFORMED ME ON WHATSAPP THAT HE IS CANCELLING ALL 16 ORDERS AND WILL REFUND. TILL TODAY NO MONIES REFUNDED & BULLIONGIANT IS SOLD TO SOME OTHER COMPANY. (See TRUST PILOT) THEIR WEBSITE IS SHUT, THEIR CONTACTS ARE ALL SHUT DOWN. MAY I SUGGEST, IF WE (THE CLIENTS) DO NOT GET OUR MONIES BACK, WE SHOULD ALL JOIN HANDS, APPOINT ONE SOLICITOR AND TAKE BULLION GIANT TO COURT, FOR FRAUD. IT'S A CLEAR CASE OF FRAUD.
Every one effected financial losses should leave their contact details with Trust Pilot, so we can all get together appoint one Lawyer & file case of fraud against BULLION GIANT.
My email address is: (get it from trust pilot)
Everyone who has lost monies with BULLION GIANT lets join hand take legal advice to recover our losses jointly.
10 June 2026
Unprompted review
I purchased a 20g gold bar from…
I purchased a 20g gold bar from BullionGiant after their website stated that orders would be dispatched from 28 August with next-day delivery.
It is now 2 September and I have still not received my order, nor have I received any direct communication explaining the delay. I have now noticed on WhatsApp that the dispatch date appears to have changed to 4 September.
Given the value of a gold purchase, I find this lack of communication particularly concerning. I placed my order and made payment based on the delivery information provided at the time, so seeing the dispatch date simply change without any individual update or explanation does not inspire confidence.
At this stage, I am genuinely concerned about my order and when it will actually be delivered. I hope BullionGiant fulfils the order promptly and I will update this review if and when my 20g gold bar arrives. If not this will be reported to the police.
2 September 2026
Unprompted review
It is fake don’t buy this website
It is fake don’t buy this website
1 September 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
.,.,,..BEWARE .,,,,
.,.,,..BEWARE .,,,,
This company is a scam if you have paid for a bullion report it to the police.
Taking money off people and not sending their orders out. The order should have been sent out on 31 st August for next day delivery. They will not even notify you of changing delivery date.. you have to keep chasing them. Poor service., scam
BEWARE
3 July 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
Paid for 5g gold
Paid for 5g gold. Wait til end of month for delivery.
No delivery nonsense on site.
Cannot log in.
SCAM SCAM SCAM
1 September 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
Fraud website- STOP ORDERING
I placed an order 100 g phisycal gold bar , paying in full upfront £10,800.59. The dispatch date 28/08/2026 and delivery date was 29/08/2026. Delaying the delivery date to 05/09/2026 but im sure they dont want to send it. When in whatsapp queried, their management explicitly promised an absolute delivery date 05/09/2026 and they have failed to provide any shipping tracking numbers, no email, or proof of dispatch. Absolutely nothing has arrived. Their website has now completely shut down its ordering systems and disabled its telephone lines.I have officially opened non-delivery disputes with my bank and payment provider, and I want to report this company directly to the police via Action Fraud.
STOP BUYING PLEASE
20 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
I have ordered physical gold the…
I have ordered physical gold the deliver date was 28 August and then they changed it to 4 September but I think that won’t happen I have asked my bank for a charge back and open a dispute case don’t order or wait they company exit already report it to police and ask your bank for chargeback
1 September 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
No delivery
I have order from Bulliongiant as my pension investment and they missed their promised delivery. I have tried to contact them but no reach, even their website is doen.
I recommend not to buy at the moment.
14 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
Feeling anxious about this company now
I’ve purchased gold from this company many times over the past year and a half- always been quick delivery with a gift of Mcvities gold bar choc with each order.
I was going to order from them again when prices dipped a few months ago and noticed their website/ company was undergoing an upgrade and they were offering 5% off spot prices for their delayed dispatch.
So I waited to order on 27th August as their site said they’d dispatch all orders on 28 August. On the 28th I was surprised to see my order was still processing, no email updates and their site had changed their message to all their workers were going to take the bank holiday weekend off for a well deserved break… I rang them in the 28th but the chap told me someone would call back as he wasn’t from the sales team. No one rang back on Friday and then it was bank holiday. Now their website seems locked on one page saying they can’t take any new orders until Saturday 5th September, their phone line isn’t being answered so we are in limbo with all existing orders pending and only a new date of 4 September for dispatch suggested. Can’t access my account online as a result and there really has been no official reliable updates. Disappointed and anxious about all the money spent.
Edit 4 September- site is fully down so looks like they’ve done a runner. Have opened a case with bank to get money back as no response on their WhatsApp either. Reported it to report fraud/police( pls look up link as not allowed to post here)
Hope they grow a conscience and refund all customers asap!
27 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
DO NOT TRUST - MISSING ORDERS AND EXTREME DELAYS
I placed an order in mid-June for physical gold, paying in full upfront. The merchant held my money for over two months, repeatedly delaying the delivery date. When directly queried, their management explicitly promised an absolute courier collection date of Friday, August 28th.That deadline has completely passed and they have failed to provide any shipping tracking numbers, courier details, or proof of dispatch. Absolutely nothing has arrived. Their website has now completely shut down its ordering systems and disabled its telephone lines.I have officially opened non-delivery disputes with my bank and payment provider, and have reported this company directly to the police via Action Fraud. If you have been affected, do not accept further delays - contact your bank immediately to file a chargeback.
28 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
We ordered back in April
We ordered back in April. In the email they told us the dispatching day would be 31st August. Today (bank holiday) they are not answering messages.
We are really worried about our money. They are now replying to other customers that the new dispatching day is 4th September... are they going to postpone the date again and again?
31 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
Still waiting for my order which was…
Still waiting for my order which was meant to be dispatched 28th Aug got no email from them to say they've changed the date now there dispatching it on the 4th of Sept which I don't believe it dies not take any company over 2 weeks to deliver doesn't matter weather there system is changing updating. I will be contacting my bank. In future I'll stick to Actkins bullion.
20 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
Heartbreaking to do this to hard-working people
I have made 9 separate transactions with Bulliongiant. I have not received anything from them. I have called up my bank and opened a section 75 claim for all but 1 as I have to wait 15 days to do so. I have also been notified by Bulliongiant that all items will then be dispatched by 4th of September but I have a gut feeling this is not the case after doing a lot of research on multiple platforms. I hate this worrying feeling. A company that has been around for 15 years to do this with excellent trustpilot is baffling and shameful. Only time will tell with this, I'll keep updating on here in regards to this.
28 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
Very Worried – Order Delayed and No Gold Receive
Very worrying experience with BullionGiant.
I placed an order for gold coins because they clearly said all orders would be dispatched on 28 August. They also confirmed this to me again directly.
Now the dispatch date has suddenly changed to 4 September.
I found BullionGiant through Klarna and the option to pay in 3 payments made me think this was a reliable company. Unfortunately, after what has happened, I am now seriously worried about my money and whether the gold will actually be delivered.
I find this situation very strange and concerning. I would advise anyone thinking about ordering to be very careful and do their own checks before paying.
I will update this review if I receive my gold or get my money back. Yes, they have offered a refund, but this does not tell the full story.
I paid for gold nearly two months ago. I chose to invest my money in gold, not to give BullionGiant an interest-free loan for two months.
Gold prices have increased since I placed my orders. Because BullionGiant failed to deliver the gold I paid for, refunding only my original payment now leaves me with a significant financial loss.
I specifically asked them what they would do about this loss, and their answer was that there is nothing they can do.
So saying “refunds have been processed” makes the situation sound much simpler than it really is. A refund after such a long delay does not put me back in the position I would have been in if they had delivered my orders as agreed.
27 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
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