I have contacted the company on a few occassions via watssapp and by email and have not got a response. The bulliongiant.com website has disapeared and i am concerned this is fraud... In july i was as... See more
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I just placed an order for the 31 August delivery benefiting from the discount they're offering. I spoke with the team and they seemed really helpful and reassuring. I've given 3 stars only because... See more
-100stars AVOID – PAID FOR GOLD, RECEIVED NOTHING Ordered and paid for several gold bars in July, promised dispatch 31st August. No gold, no tracking and no delivery date. Website went down, phone... See more
Still waiting for my order which was meant to be dispatched 28th Aug got no email from them to say they've changed the date now there dispatching it on the 4th of Sept which I don't believe it dies no... See more
Company replied
Company details
- #36 of 36 best companies in Gold dealer
About BullionGiant.com
Written by the company
BullionGiant.com specialise in providing Gold Bars from the top brands at the very best prices in the UK.
We are based in Central Manchester. BullionGiant.com only sell Pure Gold, no other metals or jewellery, which means we can pass on massive savings to you.
We sell all the Top Brands: Umicore, Heraeus, Metalor, PAMP, Valcambi and The Royal Mint.
All our gold bars are Brand New and LBMA (London Bullion Market Association) Approved and all VAT FREE.
Our Dynamic Pricing means that you will always get the Best Possible Price.
We have no hidden costs, the price you see is the price you pay which includes Free Insured Delivery.
Our friendly team are always happy to help with any questions and are available Monday-Friday from 9am-5pm by calling 08004332424.
You can even contact us on WhatsApp, 07747246247.
We want to make buying and owning gold bars as simple as possible and have various payment options available. Card/Bank Transfer/Crypto.
FREE Insured Shipping on ALL Orders
No Hidden Fees
Completely FREE, Full Insured and Tracked Delivery.
No Surprises when you get to the checkout. The price shown is the price you pay.
Contact info
Beehive Lofts, Beehive Mill, Jersey Street, M4 6JG, Manchester, United Kingdom
- 0800 433 2424
- sales@bulliongiant.com
- bulliongiant.com
2.4
Poor
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 1 week
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I think we’ve been had people
I think we’ve been had people , I have bought many times over the last month or 2 and something doesn’t seem right still no dispatch,only time will tell going to contact my bank ASAP very weird!
2 July 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
⚠️ SCAM WARNING: Do Not Use! Appalling Service & Shady Changes
I am absolutely disgusted by the service from Bulliongiants. My order was explicitly promised to arrive by the 28th of August, but it has been heavily delayed with zero proactive communication.Whenever I try calling their customer service line, the reception staff are completely useless. They refuse to give me any actual advice or updates on where my order is, leading me to believe this company is running a scam.To make matters worse, a quick look behind the scenes shows that the company has suddenly switched hands to what looks like corporate administrators. If you have active orders or have given them money, I highly recommend calling your bank or credit card company ASAP to initiate a chargeback and protect your funds. Avoid this company at all costs!
24 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
I purchased a 20g gold bar and a 10g…
I purchased a 20g gold bar and a 10g gold bar from BullionGiant. At the time of placing my order, the information published on their website stated that orders would be dispatched after 28 August with next-day delivery.
Unfortunately, this information has now changed, and I have been informed that orders will instead be dispatched from 4 September. This is not what was communicated when I placed and paid for my order.
Given the significant value of the purchase, this unexpected change has understandably caused me concern about when I will receive my order. I would have expected much clearer and more reliable communication from a bullion dealer.
Based on my experience so far, I am very disappointed with the service and cannot currently recommend the company. I hope my complete order is delivered safely and without any further delay.
28 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
AVOID this company Scam
AVOID this company, I have raised a fraud case with this company.Suspicions we raised follow placing a high value order , was a previously a reputable company but recently changed hands and just seen another similar customer review with similar stalling tactics for a refund and now company is unresponsive and cited in a number of forums suggesting this could be a scam , don't make same mistake like me.
27 August 2026
Unprompted review
Reply from BullionGiant.com
Thank you for your review.
BullionGiant has recently been acquired by new investors, marking the beginning of a new chapter for the business.
As with any significant change of ownership, there have unfortunately been some initial teething issues during the transition and handover process. This has resulted in delays to a number of customer deliveries, and we sincerely apologise to anyone who has been affected.
We want to reassure all customers that the new investors are fully committed to BullionGiant, its customers and its long-term future. Their immediate priority is to ensure that all outstanding matters are resolved, customers receive the service they expect, and the business moves forward with a stronger and more reliable operation.
Where customers have decided they no longer wish to wait and have requested a refund, those refunds have been processed accordingly.
The new team is working through outstanding orders and enquiries as quickly as possible. Customer satisfaction remains a priority, and considerable work is taking place behind the scenes to improve the overall customer experience.
We genuinely appreciate the patience and understanding shown by our customers during this period of transition.
The BullionGiant Team
Warning: Promised a refund 14 days ago for £8,336.71 - Zero funds received.
I am writing this review to warn other buyers about my experience with Bullion Giant (BG Metals Ltd). I placed a high-value order and officially requested a cancellation pre-dispatch, which the company accepted.Exactly 14 days ago, they issued an official written refund receipt for £8,336.71 (after deducting an unauthorized fee of £926.30 ). Despite their legal 14-day window expiring, zero funds have cleared my account.When challenged, customer support claimed the money was caught in "final bank checks" but refused to provide an Acquirer Reference Number (ARN) or Faster Payments ID. Yesterday, I spoke to them again, and they promised a team member would send a physical bank receipt today. That deadline has passed, and nothing has been sent.This matter has now been escalated as a high-value purchase fraud dispute to the Halifax Fraud Team, and formal reports have been submitted to Action Fraud and Trading Standards via Citizens Advice. If you are considering buying from this company, be aware that they are withholding customer funds and using continuous stalling tactics to avoid paying back refunds.
Everyone report them to action FRAUD AND THE POLICE ALSO LOOK ON COMPANIES HOUSE WE CAN SUE THE DIRECTOR WHO STOLE ALL OF OUR MONEY....
MR MORGAN JAMES KILLICK.
19 August 2026
Unprompted review
Let’s turn it around
Let’s turn it around. Why don’t you send me the gold and I’ll pay you in a couple of months…….really
17 July 2026
Unprompted review
Reply from BullionGiant.com
Hi Stephen,
Thank you for taking the time to leave a review.
We believe there may have been some misunderstanding regarding our current delivery times. BullionGiant has been trading for over 15 years, and we are currently undertaking a significant upgrade of our website, order management systems and vault operations. As a result, there is a temporary delay to dispatch.
We have made every effort to ensure customers are aware of this before placing an order. The information is displayed throughout the website, including on the:
Homepage pop-up
Product pages
Basket page
Checkout page
Scrolling website banner
We completely understand that our current delivery timeframe will not suit everyone, and that's absolutely fine. Customers who require immediate delivery are free to purchase elsewhere if that better meets their needs.
To thank customers for their patience during this transition, we have also offered a 5% discount across all orders, which many customers have taken advantage of.
We did notice that many of your previous reviews are also critical of other businesses. Whilst everyone is entitled to their opinion, we hope reviews remain fair and take into account the information that businesses provide before a purchase is made.
We sincerely hope you were able to source the products you were looking for and, should you decide to order from us in the future, we would be delighted to assist you.
Kind regards,
The BullionGiant Team
still not received my confirmation…
still not received my confirmation email of me buying so i’m kinda anxious 😅
7 July 2026
Unprompted review
Reply from BullionGiant.com
Hi Hassan,
Thank you for taking the time to leave a review.
As you can appreciate, we receive a very high volume of orders each day.
Your order confirmation email was sent on 7 July at 4:34am.
Your order details are as follows:
Order Number: 27739
Item: 1 Gram PAMP Rosa
Order Total: £116.14
Had you contacted our customer service team, we would have been happy to confirm these details for you.
If you require any further assistance, please don't hesitate to get in touch.
Thanks
Seamless, reliable & honest
What an experience! Bulliongiant is a testament of great service, quick turnaround and seamless communication! Absolute pleasure!
20 June 2026
Unprompted review
Amazing customer service and quick…
Amazing customer service and quick delivery! Will definitely be back soon.
5 June 2026
Unprompted review
Excellent service
From start to finish, the service was professional, transparent, and trustworthy. I would definitely recommend them to anyone looking to buy gold with confidence.
6 June 2026
Unprompted review
Great customer service and communication
12 June 2026
Unprompted review
I want to order a bar but as I was…
I want to order a bar but as I was checking out they said it will be dispatched on 31/08. I feel this is unusual and I am a bit concerned hence I did not go ahead with my purchase. I bought it somewhere else where I will get my order within few days.
19 June 2026
Unprompted review
Reply from BullionGiant.com
We’re sorry to hear you decided not to place an order. However, as no purchase was made, this review does not reflect an actual buying experience with us, there has been no contact at all.
We have been completely transparent on our website regarding current dispatch times, which are clearly stated before checkout. Due to this, all orders also receive a 5% discount as an appreciation for our customers’ patience.
We understand longer wait times may not suit everyone, but we always aim to communicate this openly so customers can make an informed decision before ordering.
Quick and transparent customer service…
Quick and transparent customer service on WhatsApp
16 June 2026
Unprompted review
John was extremely helpful!
John from customer service has been extremely helpful. Overall, the company’s customer service is super, every person I spoke to in the company was very pleasant and extremely happy to sort my order out for me. I would 100% recommend and will buy more gold in the future from this company. Thanks so much!
28 May 2026
Unprompted review
Was about to order but then seen…
Was about to order but then seen waiting times over 3 months crazy!
20 May 2026
Unprompted review
Reply from BullionGiant.com
We’re sorry to hear you decided not to place an order. However, as no purchase was made, this review does not reflect an actual buying experience with us.
We have been completely transparent on our website regarding current dispatch times, which are clearly stated before checkout. Due to this, all orders also receive a 5% discount as an appreciation for our customers’ patience.
We understand longer wait times may not suit everyone, but we always aim to communicate this openly so customers can make an informed decision before ordering.
May I ask the customers here posting…
May I ask the customers here posting reviews of exactly which items they are receiving as the company I stating online there are no deliveries until August ? I’m trying to order but very confused on the delivery and reviews on here ??
16 May 2026
Unprompted review
Reply from BullionGiant.com
Hi,
We noticed we haven’t had any direct contact from you, so we were surprised to see the 1-star review. This doesn’t seem like a genuine experience, and it’s really disappointing.
As mentioned in the updates on our site, we’re currently going through some exciting changes, including new systems, a new website, and upgrades to our vaults. Because of this, all deliveries are scheduled to be dispatched on 31st August. For the slight delay, we’re also offering 5% off all orders.
This message is super clear all over the website.
We can see that no purchases have been made from your account, so the review was surprising to read. If there’s something we can help with or if you’ve had an issue with our service, please let us know, we’d really appreciate the chance to resolve it.
Quick delivery and quick response
Quick delivery, very well packed and when I contacted them through whatsapp, they replied promptly.
31 March 2026
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