Bait and charge more approach. Trying to get an owner of a vehicle and no information that you will need an additional purchase until you make an initial purchase and then the cost is really high to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You couldn't tell me anything abouT the car. Only the vehicle and what year it was ,that I already knew, I wanted to know if it had a salvage title or if it was good and you couldn't even answer th... See more
Company replied
Deceptive Billing & Refusal to Honor Refund Policy I signed up for a $1 report (Membership ID: 531067534) and was surprised by an unauthorized $27.99 charge. Their welcome email explicitly says: "If... See more
Company replied
This organization is continuing to charge me even though I purchased a 1 time transaction. I have repeatedly contacted them to no avail, they don’t even respond to a request to cancel any memberships... See more
Company replied
Company details
About Bumper
Written by the company
Bumper, Your Go-To for Buying, Selling and Owning a Vehicle.
What if you had a digital dashboard for your car ownership needs? A place where you can access up-to-date vehicle history reports, compare vehicles, shop for the best auto insurance rates, get instant market value appraisal and so much more. Whether you’re shopping for a new car, comparing auto insurance policies or looking to sell an existing vehicle, Bumper has you covered every step of the way.
Car ownership made easy with Bumper
Bumper's mission is simple: make the car owning, buying and selling experience better and more affordable. Experience the Bumper difference:
- Vehicle history reports for one low cost
- Vehicle history reports for one low cost Access to reliable information on accidents, recalls, market value and more*
- Easy-to-use tools available online or through our mobile app
*Based on running 3 reports on Bumper vs. 3 reports on the leading competitor's website.
The Bumper advantage
Whether you're a car owner, seller or buyer, Bumper provides tools and resources to help you make more informed decisions.
Run vehicle history reportsBumper compiles reliable, up-to-date information from NMVTIS, JD Power, NHTSA, and many other top industry leaders data sources, including government agencies, insurance providers and car industry partners. Search by license plate, vehicle identification number (VIN) or make and model to find vehicle history reports, market value data, in-depth ownership costs and more.
We are a National Motor Vehicle Title Information System (NMVTIS) approved data provider.
Access premium savings from our trusted partnersBumper has partnered with leading car industry brands to unlock potential savings for you.
- Easily compare auto insurance quotes from more than 50 major companies with Jerry.
- Skip the line at the DMV with online title services using eTags.
- Receive an instant offer for your used, junk or salvaged vehicle with Peddle.
Get exclusive features available through Bumper
Your Bumper subscription includes access to Bumper Connect, a powerful tool that lets you monitor real-time data from your Wi-Fi enabled car. Get suggested car maintenance reminders, tire pressure gauge, odometer readings and so much more right from your smartphone.
Shop Bumper Marketplace for your next vehicleBrowse and monitor new and used cars from more than 50,000 dealerships nationwide. Set up alerts to receive real-time updates on any vehicles you may be considering buying.
Contact info
MSC - 672112 P.O Box 105168, 30348, Atlanta, United States
- +1-332-225-9745
- support@bumper.com
- bumper.com
1.8
Poor
824 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought one month on-line
I bought one month on-line. BPCBumper.com kept billing me $27.99 per month for 8 more months. I did not notice the erroneous charges until I was working on taxes. I called my credit card company. They were able to get me credit for the last 120 days from BPCBumper.com. I requested more from BPCBumper but they failed to answer me or refund my money. Buyer beware do not do business with BPCBUMPER.COM they are a ripoff. I bought one month. I did not sign up for a 7-day trial. I never even had an account on bumper. No receipt for purchase and no account.
22 March 2026
Unprompted review
Reply from Bumper
Hi Janis,
Thank you for bringing this to our attention.
We do apologize for any confusion or inconvenience this may have caused.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Rest assured that your account was closed because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
The vehicle I wanted the history on
The vehicle I wanted the history on; no history was provided I ended up going to the local DMV. Have tried cancelling my account on multiple occasions and still get charged via PayPal so now I’m having to go thru legal channels. This is the worst company out there. Total rip off
30 March 2026
Reply from Bumper
Hi Brent,
Thank you for reaching out and for bringing this to our attention.
We are sorry to hear that you weren't able to locate the information you are looking for.
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources. Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Additionally, while we do not have a record of a completed cancellation on our end, the account is set to automatically renew each month. Could you please provide details on how you initially requested to cancel the account? We would be happy to investigate your previous cancellation request further.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Upon further review, we did not receive a cancellation request prior the end of the trial. In that event, your account was automatically renewed to the monthly subscription. However, please note that multiple attempts to process payment were unsuccessful, as we were unable to bill the card on file.
Please be assured that your account was canceled and details about the refund has been sent to the email address on file.
If you have additional questions, please feel free to email us at support@Bumper.com.
I would give them 5 negative stars if I could!
Well come to find out that they’ve been billed my account monthly for over 2 years at $24.99 per month. I would highly recommend no one even ever use them. They’re as shady as you can get. They have the monthly subscription buried in their terms of agreement. Do not use them. Use Carfax.
22 March 2026
Unprompted review
Reply from Bumper
Hi Chris,
Thank you for bringing this to our attention.
We do apologize for any confusion or inconvenience this may have caused.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We would like to further investigate this matter; however, to ensure we locate the correct account under your name, we kindly request additional information.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
The web service never indicated that my…
The web service never indicated that my membership was approved. I also never received a single car report.
They still charged me $27.99 and now I know to watch out for recurring charges.
Basically, it’s a fraudulent site.
7 March 2026
Unprompted review
Reply from Bumper
Hi Jeffrey,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
Please be advised that our system does not implement automated report sending. To access and retain a report, you must log in and initiate a search, which will ensure that the report is saved in the Recent Reports tab.
Additionally, when signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Please be assured that your account was canceled and details about the refund has been sent to the email address on file.
If you need further assistance, please email us at support@Bumper.com.
Reply from Bumper
Hi Barbara,
Thank you for your 5 star review!
We're glad to hear that you were satisfied with our service.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
What was supposed to be a one time…
What was supposed to be a one time charge I’ve been canceled for a year. You guys are a rip off.
19 March 2026
Reply from Bumper
Hi John,
Thank you for reaching out and for bringing this to our attention.
We sincerely apologize for the delay in getting back to you and appreciate your patience.
While we do not have a record of a completed cancellation on our end, the account is set to automatically renew each month. Could you please provide details on how you initially requested to cancel the account? We would be happy to investigate your previous cancellation request further.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Upon further review, we did not receive a cancellation request prior the end of the trial. In that event, your account was automatically renewed to the monthly subscription. However, please note that multiple attempts to process payment were unsuccessful, as we were unable to bill the card on file.
Moreover, your account is now canceled and you will no longer be billed moving forward.
If you have additional questions, please feel free to email us at support@Bumper.com.
Cancelation is near impossible
Cancelation is near impossible. Its taken two years for me to get a formal cancelation. You must ask for a formal cancelation or your not going to get one.
18 March 2026
Reply from Bumper
Hi Christine,
Thank you for reaching out and for bringing this to our attention.
I sincerely apologize for any confusion or inconvenience this may have caused.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat.
Rest assured, your account was already canceled and refunded.
If you have additional questions, please feel free to email us at support@Bumper.com.
Hard to get out of Bumper
I have cancelled my subscription to Bumper but I still get emails.
10 March 2026
Reply from Bumper
Hi William,
Thank you for reaching out and for bringing this to our attention.
I sincerely apologize for any confusion or inconvenience this may have caused.
Your email address has been removed from our list. By unsubscribing, you will no longer receive promotional emails from . Unsubscribe requests may take up to 48 hours to process.
Moreover, your account was already canceled and refunded.
If you have additional questions, please feel free to email us at support@Bumper.com.
Sacam company stolen my money gave me…
Sacam company stolen my money gave me wrong report no information. I already reported to police those gang
9 March 2026
Unprompted review
Reply from Bumper
Hi Hatem,
Thank you for reaching out and for bringing this to our attention.
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Rest assured, the account was already canceled and refunded.
If you have additional questions, please feel free to email us at support@Bumper.com.
the cost is too high for a service not…
the cost is too high for a service not needed for the average person
10 March 2026
Reply from Bumper
Hi William,
Thank you for your feedback.
We understand that pricing is an important factor when considering a subscription. Our pricing reflects the value and the quality of data we provide to ensure accurate and comprehensive background reports.
We strive to offer competitive pricing while maintaining the quality of our services. We also provide various subscription options to cater to different needs and budget considerations.
If you have any specific questions or would like further clarification about our pricing or the features included in our subscriptions, please don't hesitate to let us know. We are here to assist you and ensure you have a positive experience with our platform.
If you have any questions, please email us at support@Bumper.com.
Such a predatory business
Such a predatory business. No emails to confirm receipt of payment or to notify of upcoming payments. No emails period except during signup. As a result, I thought I had cancelled but instead was billed for 3 months before I caught it. They were nice enough to remove two of the three charges, but I'm still upset about the original charge. Ergo this complaint.
There are not enough words to express my frustrating and disgust at their advertising and billing practices. I understand that I should have been more attentive and confirmed that I had cancelled, but I never heard from them again either so I thought we were done... until two months later.
No receipts or any other communication to indicate an ongoing subscription from bumper.com = predatory business.
8 February 2026
Unprompted review
Reply from Bumper
Hi Aaron,
Thank you for reaching out and allowing us the opportunity to resolve this for you.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the FAQ Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us.
Since our service operates on a subscription model, we do not send monthly reminders about upcoming charges. All pricing and billing information is clearly stated on the signup page, which must be reviewed and accepted before creating an account.
Nevertheless, please be assured that the account was canceled and you were issued a refund of $55.98 on 02/21/26.
If you have any questions please feel free to contact us at support@Bumper.com.
Trash reports dont show anything dont…
Trash reports dont show anything dont waste your time or money i want a refund
5 March 2026
Unprompted review
Reply from Bumper
Hi Jake,
Thank you for reaching out and for bringing this to our attention.
We are sorry to hear that you weren't able to locate the information you are looking for.
Could you please provide us with more details about the specific information that you are seeking but are unable to find?
We would like to further investigate this matter; however, to ensure we locate the correct account under your name, we kindly request additional information.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
SCAM
SCAM! Read the reviews! I was one of the unfortunate people who failed to read their reviews and I fell victim to their scam.
They have a 'free trial' (I'll NEVER look at those words the same), that I fell for. I subscribed and wanted to check one vehicle, which their useless system couldn't pick up. I obviously tried to cancel the free trial, but this was near impossible, they make it extremely complicated. To a point where you give up. Before requesting a refund, they were very prompt with their responses (litterly minutes). But as soon as you tell them you'd like a refund, they don't respond to you (it's been a week without response, I've sent emails daily asking for an update). They are scam artists, they should be reported and taken down.
4 March 2026
Unprompted review
Reply from Bumper
Hi John,
Thank you for reaching out and for bringing this to our attention.
We sincerely apologize for the delay in getting back to you and appreciate your patience.
While we do not have a record of a completed cancellation on our end, the account is set to automatically renew each month. Could you please provide details on how you initially requested to cancel the account, aside from the cancellation request we received via email on February 27, 2026? We would be happy to investigate your previous cancellation request further.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Upon further review, we did not receive a cancellation request prior the end of the trial. In that event, your account was automatically renewed to the monthly subscription.
Moreover, your account is now canceled and details about the refund has been sent to the email address on file.
If you have additional questions, please feel free to email us at support@Bumper.com.
Rip off
I bought the one time trial for a car for a dollar and I found out they have been charging me monthly for the last 5 months and won’t reimburse me for the 5 months. These people are ripoff artists. I canceled after the one time charge of a dollar. It’s total bullshit.
2 March 2026
Unprompted review
Reply from Bumper
Hi David,
Thank you for reaching out and for bringing this to our attention.
Please share with us the email request to cancel your account or the cancellation conformation number. We will be more than happy to investigate your prior request to cancel.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Upon further review, we did not receive a cancellation request prior the end of the trial. In that event, your account was automatically renewed to the monthly subscription.
Nevertheless, your account is now canceled and details about the refund has been sent to the email address on file.
If you have additional questions, please feel free to email us at support@Bumper.com.
What a scam of a company
What a scam of a company. Not even a single useful detail about the car I searched while it assured to have given the mandatory info. When the time came to charge 27.99 they charged and obviously I asked for a refund and the customer support immediately cancelled my account when I didn't tell them to. After they cancelled it I again asked for the details about my refund in which they replied " The account that corresponds with the information provided does not currently have an active subscription and was previously canceled. You may have requested to cancel it previously, or your subscription may have been stopped". SCAM!
13 February 2026
Unprompted review
Reply from Bumper
Hi there,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience didn’t meet your expectations.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Additionally, when signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We would like to further investigate on this matter, however we could not locate an account using the information provided.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Scam bait and switch company
Scam company, there was no mention of a reoccurring subscription on the site, I paid for one vin search, it was a joke, not accurate or correct and then a couple days later I got hit for $27.99. Hopefully this helps someone else. They are a bait and switch scam company!
14 February 2026
Unprompted review
Reply from Bumper
Hi Andrew,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience didn’t meet your expectations.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
If the trial is not canceled within the 7 day period, the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Nevertheless, please be assured that your account was canceled and you were issued a refund of $27.99. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please email us at support@Bumper.com.
Better not put your credit card info on…
Better not put your credit card info on this site they are liars I’ve waited 12 days for a refund they told me they did it to only be told today they never did it
18 February 2026
Unprompted review
Reply from Bumper
Hi there,
Thank you for bringing this to our attention.
We do apologize for any confusion or inconvenience this may have caused.
We would like to assist you further however we could not locate an account using the information provided.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
READ THE FINE PRINT
READ THE FINE PRINT. chances are you have agreed to a contract for months that you had not intended on .
28 November 2025
Unprompted review
Reply from Bumper
Hi Abbie,
Thank you for bringing this to our attention.
We do apologize for any confusion or inconvenience this may have caused.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Rest assured that your account was closed because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
SCAM SCAM SCAM - AUTO BILL
SCAM SCAM SCAM
Signed up to get one report - automatically got billed $29.78 for a 50 report credit. I do not need this.
Cancelled the plan and emailed to get a refund. They auto bounced it saying I do not have an account....
IT IS A PREDATORY WHAT THESE PEOPLE DO.
GUARANTEE THEIR RESPONSE ON BBB WILL NOT TAKE ACCOUNTABILITY OR PROVIDE A FAIR RESPONSE
17 February 2026
Unprompted review
Reply from Bumper
Hi Jeremy,
Thank you for bringing this to our attention.
We do apologize for any confusion or inconvenience this may have caused.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Rest assured that your account was canceled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Bumper.com is generally a convenient…
Bumper.com is generally a convenient service, but sometimes there are delays and not everything works perfectly. It is usable, but there is room for improvement. I hope they will work on their mistakes and become a top-notch service.
7 February 2026
Unprompted review
Reply from Bumper
Hi Danilo,
Thank you for taking the time to share your feedback with us.
Can you provide additional information in what areas of our service that did not work for you?
We’re committed to continuously improving our products and services, and input like yours is essential in helping us do that.
If there's anything more you’d like to share or if we can assist you further, please don’t hesitate to reach out at support@Bumper.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.