My GP referred me to see an ENT (ear, nose and throat) consultant and I received a letter from NHS Lothian saying the average wait time is over 2 years!! Thank goodness I have a BUPA policy as was abl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Very efficient handling of the calls, one to deal with access to a pre-existing Bupa account, the other with a new claim for which they have organised an ALP the same day. All follow up emails and con... See more
Company replied
I had a medical concern and couldn't get an appointment with my GP as quickly as I wished. So I rang BUPA and arranged an appointment for that day with their GP facility. The doctor could not have b... See more
Company replied
Company details
- #19 of 25 best companies in Health insurance agency
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
42K reviews
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Easy to claim which was dealt with…
Easy to claim which was dealt with immediately and received the money within days. Extremely easy to do online and service was exceptional.. a very satisfied customer. Would recommend BUPA Insurance Services.
5 May 2026
Reply from Bupa UK Insurance
We appreciate you sharing your feedback. We're happy to hear that claiming was easy, dealt with immediately, and that you received the money quickly. It's great to know you were very satisfied and would recommend our services.
Fantastic dentist
Fantastic dentist
I was supposed to see the hygienist and dentist
A very last minute text ( not a call) advised me that the hygienist is unavailable.
A call would have been better as I was already on route !
8 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback. We regret learning about the last-minute text regarding the hygienist and the inconvenience it caused while you were en route. We'll review our communication methods.
Super fast service from start to finish…
Super fast service from start to finish and excellent aftercare
3 December 2025
Unprompted review
Reply from Bupa UK Insurance
We appreciate your feedback and are so happy to hear you received super fast service from start to finish, and excellent aftercare.
Great
It was so easy from start to finish and the lady I spoke to on the phone was extremely helpful and did everything she could to assist me
20 April 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad to hear that it was easy from start to finish. We're also happy the person you spoke with was extremely helpful and assisted you.
Apparently changed my annual renewal…
Apparently changed my annual renewal date and lost out on reclaiming £150 towards my new glasses! Not impressed!
29 April 2026
Reply from Bupa UK Insurance
We're very sorry this happened and for the glasses reimbursement issue. We've raised this with our Customer Relations team, who will be in contact after their review. Many thanks
No appointments available locally in…
No appointments available locally in any useful timeframe
6 May 2026
Reply from Bupa UK Insurance
We regret the limited appointment availability. Thanks for your feedback.
Very easy to navigate the process along…
Very easy to navigate the process along with very helpful staff.
13 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are so pleased to hear the process was easy to navigate and our staff were very helpful to you.
Reply from Bupa UK Insurance
Thanks for your 5 star feedback.
Fast and efficient service
Fast and efficient service, very helpful over the phone and very patient.
4 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback and 5-star rating. We are so glad to hear that our service was fast and efficient, and our team was helpful and patient.
Appointment with a specialist surgeon…
Appointment with a specialist surgeon with 2 weeks and an operation booked for 9 days later
13 May 2026
Reply from Bupa UK Insurance
We're happy to hear that you were able to quickly schedule an appointment and operation with a specialist. Thank you for sharing your positive experience!
Very professional and helpful.
6 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad you found our service professional and helpful.
Really disappointed that BUPA don't…
Really disappointed that BUPA don't help with cover for the medical condition that I have.
29 April 2026
Reply from Bupa UK Insurance
We're very sorry to hear that our coverage didn't meet your needs for your medical condition. We appreciate your feedback.
Reply from Bupa UK Insurance
We are so happy you received great service, and we appreciate your feedback regarding the super fast payment return!
Reply from Bupa UK Insurance
We appreciate your feedback and are so happy to hear you received speedy service from our call handlers, hospital staff, and consultants.
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad you found it easy to speak with someone and that they were thorough.
I had an immediate response from Bupa
I had an immediate response from Bupa, I was able to have an appointment on the same day and a referral to a specialist. Everything went smoothly and I received help that I needed.
6 May 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback. We're so glad to hear you received an immediate response and were able to get an appointment and referral quickly, receiving the help needed.
A very good morning and very het
13 May 2026
Reply from Bupa UK Insurance
We're happy you had a very good experience. We appreciate your feedback immensely!
Dental visit
Very clean, efficient run practice, with welcoming staff, was very surprised my cash plan covered my treatment as first time using it.
30 April 2026
Reply from Bupa UK Insurance
We're happy to hear that you found our practice clean and efficient, and our staff welcoming. We're also glad your cash plan covered your treatment. Thank you for your feedback.
It takes a while to find out my account…
It takes a while to find out my account number then you have to put bank details in after treatment details. Only to be told my husbands claim was 0 and mine £2 as we were about of budget, why cannot we be told before we start the process. Surely a drop down of what is left for the claim would be useful before the bank details and treatment receipt is uploaded
5 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are sorry the claim process was frustrating. We acknowledge it's not ideal to learn about claim amounts so late in the process. Thank you for your time.
It's fine
It's fine. I would score higher if I didn't get sent an email or SMS asking for a review every time I pick my nose
13 May 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your feedback and apologise for the excessive review requests.
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