Bupa Reviews 255

Worst worst WORST organisation to get help from. Take your money- then make you wait a MINIMUM of one hour on HOLD just to speak with someone. Absolutely DISGRACEFUL behaviour from a health insurance provider.

Absolutely useless. So they let you pay a few hundred a month and you think you get to see a doctor when you need it. But they will tell you that in the first few years everytime you need a doctor you will have to provide your medical history of years to prove it wasn’t pre existing. So basically everytime I need to see adoptive they make me chase the nhs go for weeks and weeks to fill in the form to prove it wasn’t pre-existing.Now even with urgent cancer suspicion I am told I can’t see a doctor with without the form. My nhs gp takes weeks. The Tumor keeps growing whilst I pay for private health care who refuses to help me even with cancer suspicion. Absolutely useless. Do not sign up bc you will pay for literally nothing than stress and arguments.

Tried doing an online claim multiple times. No response to help. Went instore to be told we don't do claims in store. Can't do online can't do instore given forms to send in the post. Where is the good old fashioned customer service gone absolutely no care factor for customers. What a disgrace this company is when you cannot do anything face to face.
No help provided to do online yet again. Go home download an app and hope to god it works cause we Bupa don't help anyone.

WORST CUSTOMER SERVICE among all health funds in Australia. Probably worst customer service across all over Australia. STAY AWAY FROM BUPA.

I recently signed up to BUPA through a Corporate offer which was offering 8 weeks free and some discount. When I approached my previous fund to cancel my policy they offered 12 weeks off and better premium price than Bupa. I called Bupa again to discuss the matter and guy ok call matched the premium with better discount but sneakingly removed the 8 weeks free from my policy WITHOUT TELLING ME. Plus, I was eligible for 2/6 months waiting time waiver for extras and that was removed as well WITHOUT INFORMING ME.

Then I lodged my extras claim and it was rejected, I contacted the customer service and they told me that 2/6 months waiting periods are removed as per your signup offer. I lodged my claim again and it stayed under assessment for 3 weeks. I contacted customer service again and again and again. You have to wait for HOURS AND HOURS TO TALK TO SOMEONE. And then they don’t even explain what happened, no apologies, my issue is still unresolved after waiting many days or frustrating customer service experience.

BUPA IS A PREDATOR IN THE MARKET.

I encourage other people to report them to Private Health Insurance Ombudsman.

Pay $10 extra with any other fund to save your sanity and loss of hours and hours dealing with WORST CUSTOMER SERVICE AND PREDATORY PRACTICES.

BUT STAY AWAY FROM BUPA

Pathetic service
Online doesn't work
currently on hold for nearly 2 hrs
This is what we pay massive premiums for in Australia

Bupa has the worst customer care possible in any industry . Constant ghosting, incomplete chats, repeatedly asking for the same information again and again. They will suck the soul out of you if you try to get a claim addressed. It has been a year and I am providing them with the same information every day. I dont know how other insurances are but please dont buy Bupa.

Poor customer service.. Been in queue for 40 mins and still no answer.. not even answering chats..

if I could give 0 I will , this is an rubbish company !

If I could give Bupa 0 I would. Contact them to cancel my health insurance. Contact them several times online. No response. Called several times. On hold for 20min. each time. No answer. They eventually sent me a number to call. Called and no answer after 20min. Really hopeless service. See ya Bupa. Your bottom line is all you care about.

Terrible company. Do not trust your health to these people.

The real product and what the sales people mentioned was covered definitely not inline...

Frustrating that the only communication is through WhatsApp, they are slow to respond, rely mostly on automated messages and the whole experience feels like it is being run as cheaply as possible with no allowance for good customer care or attentive service - not good enough given what they charge

I had Bupa overseas health insurance for my parents. Now they have returned home. I have filled out the authority form, cancellation form, and flight tickets on hand. On a call, I was informed that it had to be from a chat. After a long wait in a chat, I finally had an agent named Elena. I submitted all the documents and the authority form. Then she asked me to log out from my parents' account and start a new chat. I am the account holder. I have bought a policy for my parents through my account. I find that these agents want to transfer from one to another without resolving the issue. Very much frustrating dealing with these agents.

- The representative who I eventually was able to get in touch with said she cannot help me while I was overseas and asked me to let her know when I'm back in Australia because we need to call. We had been exchanging emails back and forth for a while, some of them quite lengthy.

I did let her know when I was back, but I requested permission to record the phone call as they had provided so much misinformation to me that I had no trust and confidence in them at all and wanted to have everything written down. I also questioned what it is that needs to be done on the phone and cannot be done via email, considering our previous lengthy email correspondence.

She then responded that she cannot speak on the phone if it's being recorded, so we continued via email. That means a phone call wasn't necessary and she could have helped via email, but didn't want to for whatever reason.

- So now I'm in a situation where the Bupa account I use on the app has the new cover and member number, plus I have the new member card and I've paid a year in advance for that cover. At the same time, they reverted me back to the old cover that has ongoing payments. I don't even know what would happen if I tried to go to a GP in this situation. My card probably wouldn't work since it has the new cover and new member number.

- I have not received the refunds from my claims. I have not received the refund for the fully paid new cover that they sold me then said I can't have after I had been on it for months (and they didn't even transfer me correctly). And I paid for a brand new cover at a different company.
It is such a mess and it is entirely their fault. They deserve to get sued.

One more time if you bothered to read this far. I can't stress this enough: STAY FAR AWAY FROM BUPA!

I’ve had an extremely disappointing experience with Bupa insurance. I opted for the Essential Lite Visitors Cover, paying around 200 AUD per month for a couple (2400 AUD per year), only to find out that the coverage limit is just 300 AUD per person per year. This is outrageous considering a simple blood test alone costs between 200-350 AUD! Essentially, if you need to see a GP, specialist, or require other outpatient services (like an ultrasound), you’re stuck with the full cost.
I eventually cancelled my policy, but not before I ended up paying over 500 AUD out of pocket for a blood test and ultrasound, because I had already used my 300 AUD limit on just one GP visit and one specialist consultation. As someone dealing with significant pain, I was left to suffer without adequate coverage.

Huge wait times on phone with multiple disconnects. My BUPA website has never ending login loop that goes nowhere

30 minutes waiting time just to follow something. i hope they will improve call time. good thing the service person luckily solved my inquiry.

Worst customer service and efficiency I have seen from a health company. I was with Bupa about 3 years through my employer. Long wait times on phones etc to get issues sorted. When I tried to leave it took Bupa nearly 3 months to provide a clearance certificate which is about 7 times longer that the statutory time of around 14 days. I wasted hours of time being ping ponged around the organisation. It turned out my old company needed to pay past premiums but did not find this out for weeks. My new health fund emailed and called about 5 times and had no response. After all this bupa had the audacity to try and offer me retention packages and wouldn't send me my certificate I eventually had one bupa employee take ownership for helping get my certificate despite it not being his job which I'm grateful for. I do not recommend Bupa.

Bupa app never works and have to wait 30 minutes to get through to anyone