Burd Ward Solicitors Reviews 

321
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for providing professional, efficient, and exceptionally friendly support throughout complex property conveyancing and various legal processes. Many people genuinely appreciate the prompt email responses and clear, reassuring communication, which helps make traditionally stressful transactions feel completely smooth and manageable from start to finish. Some reviewers were not happy with the communication standards and experienced frustrating response times during the progress of their cases. A few customers encountered significant delays in obtaining essential records and felt the overall handling of administrative matters lacked proper efficiency and clear understanding.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledgeable, approachable, and... See more

Service

Reviewers express strong satisfaction regarding the exceptional quality of service, praising the team for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting very good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela and Caitlin’s are the best team, they helped our conveyancing process go smoothly, we were regularly updated and informed as to what was next in the process. Would highly recommend!

Rated 5 out of 5 stars

Have used Burd Ward a few times for will making and probate etc and very satisfied with the service I received. Always received prompt replies to my emails and phone calls were always answered in a... See more

Rated 5 out of 5 stars

Ngaire dealt with the conveyancing on the sale of my property. Both Ngaire and her assistant Rebecca were very professional and kept me up to date on the progress of the sale. Highly recommend Burd Wa... See more

Rated 5 out of 5 stars

Jane Ward was absolutely brilliant throughout my mortgage process. She was professional, efficient, and always kept me updated every step of the way. Nothing was ever too much trouble, and she made wh... See more

Company replied


Company details

  1. #103 of 155 best companies in Legal Services
  2. #42 of 65 best companies in Conveyancer
  3. #19 of 26 best companies in Divorce Lawyer
  4. #30 of 39 best companies in Estate Planning Lawyer
  5. #24 of 35 best companies in Family Lawyer
  6. #62 of 84 best companies in Law firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Replied to 50% of negative reviews

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4.7

All reviews

(321)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Michaela and her team at Burd Ward

Michaela and her team have worked hard to push the conveyancing of my property (the buyers solicitors moved at a slow pace).
It’s great to know that a professional team are working on your side ensuring the process is easy and seamless.
Thank you and well done to Michaela and all involved at Burd Ward

5 March 2025
Unprompted review
Rated 5 out of 5 stars

I had to get a charge removed in order…

I had to get a charge removed in order for my mortgage to proceed and they were able to get the charge removes within 24 hours! They also have certified many documents for me and are very quick, easy, completely hassle free and efficient! Also goes a long way that the staff are friendly and not miserable... Just a little thing, but as i said... Goes a long way!

26 February 2025
Rated 5 out of 5 stars

Jane and Hannah were recommended to me…

Jane and Hannah were recommended to me by a friend, I had a completion date in mind due to moving my child to a different school and we managed to complete in two months, which is very quick for a house move in a chain. Hannah even assisted over Christmas and the New Year to ensure that we were on top of everything. Highly recommend.

30 January 2025
Rated 5 out of 5 stars

Excellent Service – Highly Recommend

Jane at Burd Ward provided outstanding support during my house purchase. Despite the setback of my first transaction falling through, she handled everything with professionalism and reassurance, guiding me smoothly to a successful completion.

Her clear communication, attention to detail, and proactive approach made the process stress-free. She was always responsive and went above and beyond to ensure everything was handled efficiently.

I highly recommend Jane for anyone looking for a reliable and experienced solicitor. She made a difficult situation much easier and helped me secure my new home.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent 👌

I will never be able to thank the team at Burd Ward enough. It's quite hard to put into words but I never thought I would have to go to family court and the impact this would have on me. From start to finish Burd Ward were able to guide and support me throughout the process, giving practical and legal advice and managing my expectations as well as emotional support and signposting, all whilst dealing with the other side for me. The result was that I was able to achieve what I believe to be a fair outcome. I have no doubt this was down to the team at Burd Ward and I'm so glad I went to the professionals.

I found it easy to communicate with the office and felt issues were dealt with efficiently and in a timely manner. Being located in Liscard meant it was easy to call into the office which was pleasant and friendly.

I would have no issues with recommending them to friends and family and have done already.

Many thanks again.

4 February 2025
Rated 4 out of 5 stars

Matthew was fabulous

Matthew was fabulous. I'd lost access to my UK bank account due to a mix up over a password and things were further complicated by my living overseas. Matthew liaised with my dad in the UK and organised the things so that I could regain access to my funds.

11 December 2024
Rated 5 out of 5 stars

Outstanding and reliable probate service

Burd Ward Solicitors have been a great service and support for myself during a tough period of losing my mother. They have not only dealt with handling and distributing my mothers estate quickly (although only slowed down by the Probate registry) but they also handled all interactions sympathetically. Communication and responses have always been quick. And rates charged are reasonable, if not on the side of below the average rate charged. They are a great local firm who I would recommend to anyone looking for a quick and professional probate service. So much so I have entrusted them with also handling the sale of the estate.

18 December 2024
Rated 5 out of 5 stars

Home in time for Christmas

We were recommended Burd Ward by other FTB and we were so happy with the process. Michaela and Caitlin explained the steps in detail and were so patient throughout with our lack of knowledge around the whole buying process. They also worked to tight deadlines and went above and beyond to ensure that we were in our home in time for Christmas which we couldn't be more grateful about. I'd recommend this company to any FTB!

10 December 2024
Unprompted review

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