Burd Ward Solicitors Reviews 

321
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for providing professional, efficient, and exceptionally friendly support throughout complex property conveyancing and various legal processes. Many people genuinely appreciate the prompt email responses and clear, reassuring communication, which helps make traditionally stressful transactions feel completely smooth and manageable from start to finish. Some reviewers were not happy with the communication standards and experienced frustrating response times during the progress of their cases. A few customers encountered significant delays in obtaining essential records and felt the overall handling of administrative matters lacked proper efficiency and clear understanding.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledgeable, approachable, and... See more

Service

Reviewers express strong satisfaction regarding the exceptional quality of service, praising the team for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting very good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela and Caitlin’s are the best team, they helped our conveyancing process go smoothly, we were regularly updated and informed as to what was next in the process. Would highly recommend!

Rated 5 out of 5 stars

Have used Burd Ward a few times for will making and probate etc and very satisfied with the service I received. Always received prompt replies to my emails and phone calls were always answered in a... See more

Rated 5 out of 5 stars

Ngaire dealt with the conveyancing on the sale of my property. Both Ngaire and her assistant Rebecca were very professional and kept me up to date on the progress of the sale. Highly recommend Burd Wa... See more

Rated 5 out of 5 stars

Jane Ward was absolutely brilliant throughout my mortgage process. She was professional, efficient, and always kept me updated every step of the way. Nothing was ever too much trouble, and she made wh... See more

Company replied


Company details

  1. #103 of 155 best companies in Legal Services
  2. #42 of 65 best companies in Conveyancer
  3. #19 of 26 best companies in Divorce Lawyer
  4. #30 of 39 best companies in Estate Planning Lawyer
  5. #24 of 35 best companies in Family Lawyer
  6. #62 of 84 best companies in Law firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

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Replied to 50% of negative reviews

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4.7

All reviews

(321)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service with a smile.

From the beginning right up to the end we received excellent service, with Mathew Barlow dealing with the probate to Ngaire Culshaw dealing with the house sale . They always had the answers to to any questions we asked and always with a smile and cheeriness. In the end we made the best choice to go to Burd Ward and would recommend them to anyone, Thank you to everyone.

15 April 2025
Rated 5 out of 5 stars

My experience at Burd Ward.…

Everyone at Burd Ward was very professional and friendly. I felt very confident that I had chosen the best firm to deal with the conveyancing for selling my family home and buying a smaller property. It was the same back in 2023 for dealing with my late mother's finances and will. Thank you Burd Ward!

26 March 2025
Rated 5 out of 5 stars

OUTSTANDING

Excellent service from Jane Ashton. She was able to immediately help & assist, where another solicitors was too inept to do so. Thank you Jane from all the family !

7 April 2025
Unprompted review
Rated 5 out of 5 stars

This was truly the best place I’ve ever…

This was truly the best place I’ve ever worked with. They were extremely helpful in every aspect, and I received very quick responses to everything. I would definitely recommend them to everyone — you can trust them with your tasks without hesitation.

3 April 2025
Rated 5 out of 5 stars

Exceptional service

Michaela and her team Caitlin and Karen were exceptional at supporting us in the legal side of getting our first home. They answered all enquiries and emails promptly and Michaela is so lovely and eased my worries every step of the way. We will always be greatful to the whole team in helping us make this huge life change. Thank you Burd Ward

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, swift, professional and friendly, would definitely use them again and highly recommend them.

26 March 2025
Rated 5 out of 5 stars

My first time dealing with Burd Ward

Michaela & Caitlin at Burd Ward worked very hard for us in what turned out to be a very protracted purchase with numerous barriers coming from our sellers & their solicitors. They kept me fully informed along the way with all paperwork dispatched & actioned quickly. Didn’t think the purchase would beat the Stamp duty changes but it did. All in all very good experience with Burd Ward, who were recommended to me by my Estate Agents Harper & Wooods

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Recommended conveyance

We used this solicitors when buying our house and I simply cannot fault the service, they are not local to us so all communications were via email, phone calls and mail, communication was prompt and efficient, all our queries were answered in a timely manner and all work was carried out in a satisfactory time scale. We would recommend this company to others looking for conveyance services.

17 March 2025
Rated 5 out of 5 stars

Great service

Great service, buying and selling. All enquiries dealt with fast and efficiently- would definitely use again

10 March 2025
Rated 5 out of 5 stars

Will writing service is excellent

Needed to re-write my will and was put in touch with Matthew Barlow via Clatterbridge and their free will writing service. Matthew was professional and efficient throughout. Explained all the options clearly and was led by me.
Everyone else I dealt with at Burd Ward were also very polite and helpful.
Would happily recommend.

12 March 2025
Rated 5 out of 5 stars

Will revision.

I had a revised will prepared and completed. The whole process was done quickly and efficiently and the team were very helpful.

5 March 2025

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