Burd Ward Solicitors Reviews 

321
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for providing professional, efficient, and exceptionally friendly support throughout complex property conveyancing and various legal processes. Many people genuinely appreciate the prompt email responses and clear, reassuring communication, which helps make traditionally stressful transactions feel completely smooth and manageable from start to finish. Some reviewers were not happy with the communication standards and experienced frustrating response times during the progress of their cases. A few customers encountered significant delays in obtaining essential records and felt the overall handling of administrative matters lacked proper efficiency and clear understanding.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledgeable, approachable, and... See more

Service

Reviewers express strong satisfaction regarding the exceptional quality of service, praising the team for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting very good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela and Caitlin’s are the best team, they helped our conveyancing process go smoothly, we were regularly updated and informed as to what was next in the process. Would highly recommend!

Rated 5 out of 5 stars

Have used Burd Ward a few times for will making and probate etc and very satisfied with the service I received. Always received prompt replies to my emails and phone calls were always answered in a... See more

Rated 5 out of 5 stars

Ngaire dealt with the conveyancing on the sale of my property. Both Ngaire and her assistant Rebecca were very professional and kept me up to date on the progress of the sale. Highly recommend Burd Wa... See more

Rated 5 out of 5 stars

Jane Ward was absolutely brilliant throughout my mortgage process. She was professional, efficient, and always kept me updated every step of the way. Nothing was ever too much trouble, and she made wh... See more

Company replied


Company details

  1. #103 of 155 best companies in Legal Services
  2. #42 of 65 best companies in Conveyancer
  3. #19 of 26 best companies in Divorce Lawyer
  4. #30 of 39 best companies in Estate Planning Lawyer
  5. #24 of 35 best companies in Family Lawyer
  6. #62 of 84 best companies in Law firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(321)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Burt Ward

I had rang several Solicitors to take on my case. They either couldn't help and some never even got back to me. From the start the team at Burt Ward were helpful, sympathetic and professional. They told me they
would get everything sorted within the deadline at minimum
cost to me. They didn't disappoint. I am so grateful
everything was completed
and would highly recommend

13 September 2024
Rated 5 out of 5 stars

First Time Propety Buyer

I used Burd Ward to support in the purchase of a property as a first time buyer and could not recommend them enough. From start to finish Jane was approachable and made everything simple to understand. Her consistent communication and ability to answer questions quickly was invaluable and wouldn’t hesitate to use her expertise again in the future.

30 August 2024
Rated 5 out of 5 stars

Great Conveyancing …..

Excellent service in every way from Burd Ward - a polite, professional and responsive team. We had total confidence in whatever guidance they gave us. Our sale/purchase wasn’t straight forward but they dealt with each aspect diligently and kept us informed regularly.
From the first enquiry to completion we had excellent service, great advice and we wouldn’t hesitate in using this team again. Would highly recommend Burd Ward.

2 August 2024
Rated 4 out of 5 stars

REBECCA WAS FANTASTIC

I found Rebecca to be very helpful and greatly appreciated this help on completion day. Documents were sent over efficiently and queries were replied to promptly.

13 August 2024
Rated 5 out of 5 stars

Thank you!

Michaela and her team helped me complete on my very first home within 10 weeks of my offer being accepted!

Great communication and advice throughout.

Thank you!

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Professional, efficient, thorough service

From start to finish we couldn’t have been happier. Jayne Ashton came highly recommended to us and we totally agree! Excellent communication throughout our home conveyancing process. Always professional and approachable. We highly recommend this solicitors and would use again.

25 July 2024
Rated 5 out of 5 stars

Micheala and Caitlin

Micheala and Caitlin, kept us completely upto date with our process of selling and buying . To the point of contacting us with updates even when out of office. I couldn't be more happier with the service from Michaela. They made our journey which at times were very stressful much easier .

31 July 2024

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