Burgon & Ball Reviews 

Great customer service - the torsion spring broke on my secateurs, and I was unable to purchase a replacement online. I contacted the company and they popped a new spring into the post for me free of charge. The secateurs are really good quality, so I am delighted to be able to continue using them.

We bought a Burgon & Ball Flora and Fauna Indoor Watering Can which developed a hole. We couldn't get any help via Amazon but when I went to Burgon and Ball direct they couldn't have been more helpful and sent a replacement straight away. I was very impressed.

I have much-loved garden pruners made by Burgon & Ball and a small (but important) part broke on one of the pruners. Not only do Burgon and Ball do replacement parts, they have sent me the replacement part for free!

I bought Burgon and Ball secateurs a year ago now. I had cause to phone them and say they would not cut and was assured that it was my fault for trying to cut to thick a stem. Today, I have been trying to prune some small Acers. They will not cope with branches a couple of pencils thick and when I try to trim the small branches they just get folded within the blade and not cut. I do not think this is my fault and will probably consign them to to tip which is just not in my nature :(

Great customer service from Burgon and Ball.
I was given a border fork as a present 18m ago, unfortunately one of the metal prongs snapped.
I contacted the company, sent in 2 pictures with my email and without any fuss or hassle I was sent a replacement. It was delivered promptly and I wasn’t required to return the broken one.
I am very grateful to the company for sorting this easily and would definitely recommend their customer service as excellent.

What a great experience.
Burgon & Ball have provided great customer service. They have been very positive and responsive in resolving my issue. I contact them regarding a problem with a garden hoe, which I purchased in Sept 2022. Without any fuss, a replacement Dutch hoe was despatched the same day, and delivered within a few days.

I was so impressed by the staff who helpfully replaced my garden fork. I am extremely grateful. It was an easy straightforward replacement with no fuss. Thank you so much. We will be singing your praises and telling people about your fabulous service!

I had an unfortunate experience, my border folk snapped. Without hesitation Burgon and ball replaced it with a new one. Fantastic customer service! Thank you.

Broke a garden fork digging up a rose bush - originally purchased through B&Q but out of the 12 month warranty from their store.
B&B replaced it within a week of my 'complaint', no fuss.
What refreshing customer service and thank you.

I called to enquire about how to repair our lawn edging tool that had a broken handle.
After sending a few pictures, the tool has been replaced under warranty with no fuss whatsoever.
Brilliant and customer service that is rare these days.

Excellent no quibbles replacement of my broken fork

An excellent company to deal with.
Stainless steel spade snapped without warning. Bought for my wife’s 60th birthday for her birthday nearly seven years ago. Replaced free of charge without hesitation by B&B.
My wife very pleased !
Awesome after sales service by Nancy in sales. Thank you

I purchased a spade from this company in support of businesses that manufacture their products in England. (Turns out they don't, after reading other reviews here.)
Unfortunately, the spade broke at the joint after minimal use in the garden. I share the concerns of others regarding the design, as the bolt seems to weaken the wood.

I contacted customer service and received a prompt response that replacement parts are not available. When I asked about possible solutions for repair, I was told, "I am terribly sorry, but we do not offer a fixing service. I understand this is frustrating and not very environmentally friendly, and I apologize for that."

Well that's that for UK made overpriced spades then.

Excellent customer service. Contacted the team explaining a secateur issue and had a new pair sent out immediately. So glad I got these lovely tools for my big birthday, it's luxury gardening with them.

I am part of a small volunteer group making improvements to a local park. We have a number of Burgon & Ball tools which all do good service. One of our rakes broke. B&B replaced it without any hesitation despite it being well over three years old and without our being able to produce proof of purchase after that long. Good tools and excellent service.

A tine snapped off my 3 year old digging fork last week. I emailed some photos of the problem and received a new fork by courier just 2 days later. What brilliant customer service.

Some years ago i bought a border fork which has been in regular use, a favourite tool. When it broke recently I emailed some photos of it to B & B who without quibble sent a replacement, received the following day. Very pleased with their response.

Bought a spade about 4-6 months ago & over the weekend the blade bent, annoying as I didn't have a receipt anymore & not bought directly. However customer service has been excellent and a replacement was on its way to me in a matter of hours.

Very quick reply to customer complaint.
Product replaced without question.
Delivery within a few days.
Superb service from this company.

Excellent tools, fast delivery and when I managed to lose a little spring a year after buying my footrot shears they kindly provided replacement springs - top customer care :)