Burgon & Ball Reviews 

My B&B rake got damaged and without any quibble I was informed that it would be replaced. Excellent service from an excellent company. In these throwaway days of mass production and low quality, thank Goodness firms like B&B are still here. I shall definitely continue to purchase their high quality goods.

I received a trowel set as a gift but unfortunately one item was missing. I received an immediate email response from Nancy, Sales Administrator, and a replacement set was sent out without delay. A shame that an initial packing error had been made, but I was pleased with the customer service to rectify it.

I had a digging fork and the tines had bent badly. Despite the fact that I could not recall where I originally bought the fork, B&B kindly replaced it under their terms of guarantee. The replacement was delivered to my door within a few days. Very good service, I would say.

The process of replacing a faulty item bought a few months ago was dealt with in a professional, expeditious and friendly manner. A pleasure to do business with.

Excellent company minor fault with garden spade replaced straight away no problem

I inherited my old loppers from my grandfather. They were 50-60 years old. But, the handles were bent and the blades dull. I therefore took the decision to treat myself to replacements from B&B’s National Trust range. Today, I had cause to use them for the first time. The handle snapped in half. On inspection the wood is of low-density and the design sees fastening bolts further weakening the handles. It’s no surprise that this item failed. I’m so dissapointed and now regretting throwing my grandfather’s trusty loppers away. I hope that B&B honour their lifetime warranty and make things right!

13/01/2025 - Update. B&B has responded and we are negotiating a resolution/replacement. Their customer services seems good, however I would recommend avoiding their wooden handled loppers for the reasons stated above. I'll provide further update and may adjust the star rating when we reach a conclusion.

Fantastic customer service - an instantaneous response to my query followed by sending me the spare parts I needed for free!

Thank you, Nancy, for your help.

The small ground breaker spade is well designed and practical, particularly good for both slicing turf or digging deeper into stonier ground than a straight bladed spade might manage. The shaft of one of ours unfortunately snapped under strain so I put the lifetime guarantee to the test. Burgon & Ball passed that with good grace and great speed. A replacement is on its way and I’m impressed.

Hi B&B,
Thank you for your gifting ideas. Perfect gifts for those who live far away on this earth. We received this lovely thank you response and picture for the gift. “Gifts at work- fit perfectly every season - every plant and flower! Love diggin’ ! Thank you 🙏 🌹”

I bought a border spade 5 years ago and there must have been a weakness in the metal section as it sheared off. I contacted B and B via email and within 3 days the spade had been replaced. Will definitely recommend Burgon and Ball to all my friends. Their service couldn't be faulted.

I had the misfortune to break the blade of a daisy grubber which has seen many years service. I emailed B+B and within 12 hours a new one was on its way. Very quickly resolved and Nancy is a credit to you.

Great tools, nice to work with, a quality British product and fantastic customer service

Nancy was incredibly helpful when my parcel did not arrive for my Nan’s birthday. She replied very quickly to my email and sent a replacement of my order straight away with a new courier which arrived safely! My Nan was very happy thank you!!

My experience with Burgon & Ball brought me back to an earlier time in the best way. Personal, caring, and efficient. Nancy helped me with a special gift that required a staggering amount of additional help. I am so excited to have this item and grateful for all of the kindness and support!

Whilst digging with my border fork to remove a weed from my flower bed one of tines very surprisingly broke. I rang and spoke to Nancy and after sending photos she responded quickly to resolve the problem

Telescopic Loppers

I contacted Burgon and Ball because unfortunately the telescopic part of the loppers I purchased two years ago no longer locked into place. A video was requested to show the problem, which we duly sent to Nancy. Burgon and Ball honoured the 10 year guarantee without any quibble and Nancy sent a replacement pair out immediately.
Excellent customer service - many thanks.

Only took 2 emails to Nancy and my replacement loppers were delivered within 2 working days. Excellent customer service in honouring the 10 year guarantee.I highly recommend Burgon & Ball.

I contacted Burgon and Ball because unfortunately my hedge shears had failed. Burgon and Ball honoured the 10 year guarantee without any quibble and Nancy sent a replacement pair out immediately.
Excellent customer service - many thanks.
Chris.

My border fork broke phoned Burgon & Ball, was asked to send photos which I did. Had an e-mail next day saying they were shipping out replacement. 5 star service. I will always look out for their tools when I need anything.

Burgon & Ball make "Top Spec Tools". I made an error with my order and Nancy sorted and refunded the same day. The correct order arrived within 24hrs.
Top drawer customer service, great tools, well made.
Thank you Nancy, thank you All

Just received a brand new fork from Burgon and Ball as a replacement for my old one that had broken. Nancy was extremly helpful and a couple of emails later I was advised a new one would be sent out. Absolutely brillant service. What a gem you are Nancy and thank you.