do not claim the welcome bonus guys. the terms are super predatory and they don't tell you that half of the games are excluded from wagering until you actually try to play them and get an error. i los... See more
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The date filter counted Friday as Saturday. Then I noticed only because I checked before playing. control pages should reduce confusion, not create more. I would not have cared if the site ha... See more
I claimed free spins after putting in £39. Then the progress bar barely moved because contribution was hidden elsewhere. I left the bonus alone because the numbers stopped making sense. Support had th... See more
After two small sessions, I tried taking out £42. The issue was that the request vanished from history while balance stayed lower. I can wait, but not with three different answers. It was a s... See more
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login codes arrived out of order before…
login codes arrived out of order before school pickup. Then Face ID worked once then asked for email again. I tried mobile data, desktop, and another browser. My coffee went cold while I compared the pages.
The lobby filter contradicted the front…
The lobby filter contradicted the front page. Then favourites emptied itself after logout. do not show a game like it is playable if it is not. Support had the account reference in front of them.. I would not have cared if the site had shown one honest status.
Requested £17 through Apple Pay on…
Requested £17 through Apple Pay on after work. What annoyed me was that the deposit method was greyed out for withdrawal. my bank app was clearer than the casino page. That is exactly the sort of basic detail that should be clear.
The checklist showed no missing files
The checklist showed no missing files. Then support told me to check the page I had screenshotted. the unclear status was the actual problem. That tiny mismatch made the whole account harder to trust 😒.
support replied to my £110 question…
support replied to my £110 question late Wednesday.
Somehow, the FAQ paragraph ignored the screenshot.
friendly support is not useful when nobody reads the thread.
The whole thing felt more confusing than it needed to be, honestly.
Chloe from live chat answered
Chloe from live chat answered, sort of. What annoyed me was that the next agent had no chat history. I would rather wait longer and get one accurate reply. It was a small issue until the account pages kept disagreeing.
the lobby filter contradicted the front…
the lobby filter contradicted the front page... After that, favourites emptied itself after logout.
a ten-minute break became lobby troubleshooting.
The whole thing felt more confusing than it needed to be.
registration was quick
registration was quick, I will give them that..
What annoyed me was that a missing bonus counter and frozen cashier were enough
small confusion added up fast
I would not have cared if the site had shown one honest status
The first deposit was easy
The first deposit was easy. What annoyed me was that a missing bonus counter and frozen cashier were enough. the clean design did not help when details mattered. I would not have cared if the site had shown one honest status.
I saved Fruit Party to favourites…
I saved Fruit Party to favourites twice.
Somehow, favourites emptied itself after logout.
a ten-minute break became lobby troubleshooting.
It was a small issue until the account pages kept disagreeing.
same screen again.
The date filter counted Friday as…
The date filter counted Friday as Saturday.
Then I noticed only because I checked before playing.
control pages should reduce confusion, not create more.
I would not have cared if the site had shown one honest status
The cashier accepted a £23 cashout…
The cashier accepted a £23 cashout after my second coffee. The issue was that the amount returned to balance without an email. support saw the screenshot and still copied the FAQ. It was a small issue until the account pages kept disagreeing.
Login codes arrived out of order with…
Login codes arrived out of order with my phone on 8%...
Then the first code expired while the second was arriving.
I tried mobile data, desktop, and another browser.
The whole thing felt more confusing than it needed to be.
the chat queue put me at position 22...
the chat queue put me at position 22...
After that, the promised email update never arrived. friendly support is not useful when nobody reads the thread.
It was a small issue until the account pages kept disagreeing
Support replied to my £17 question…
Support replied to my £17 question Sunday night. The issue was that they asked for details already in my first message. I would rather wait longer and get one accurate reply. The same detail was still wrong before bed
recently played forgot last night’s…
recently played forgot last night’s slot. Somehow, open seats became full only after loading. the catalogue looks bigger than it feels. That is exactly the sort of basic detail that should be clear.. The whole thing felt more confusing than it needed to be
daniel said my documents were…
daniel said my documents were approved...
Then there was no timeline showing anyone had opened the file. the unclear status was the actual problem. I noticed it because I checked both desktop and mobile
I set a £100 weekly deposit limit on…
I set a £100 weekly deposit limit on Sunday. What annoyed me was that the next screen made cancellation look immediate. I wanted a quick check, not a spreadsheet session. That tiny mismatch made the whole account harder to trust same screen.
UI is a mess on tablet
I play on an older iPad and the buttons overlap each other. Couldn’t close popups because the X was under the spin button. Felt like the site wasn’t tested on anything but desktop.
Random disconnection during bonus
I finally hit a bonus round, the one you wait for, and right in the middle of the free spins the site disconnects me. When I log back in, it just shows “round finished” and the win is way lower than I saw before it dropped. Support said everything was correct. Very hard to believe.
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