Transaction history loaded dates but no amounts. The issue was that my banking app showed payment while the site stayed unchanged. boring account functions should just work. That is exactly the sort o... See more
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Requested £42 through Revolut on Friday evening... After that, the reference number changed after refresh. refreshing at lunch gave the same useless screen. That is exactly the sort of basic detail th... See more
The reload banner showed one rule before activation. What annoyed me was that cash balance got tagged as promo even after I skipped the offer. a promo can be average and still be clear; this was not.... See more
I'm actually quite impressed with their VIP program. I play a lot of blackjack and they've been giving me weekly cashback that actually has very low wagering requirements. My host is always super quic... See more
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My lower deposit limit saved and then…
My lower deposit limit saved and then disappeared.
After that, I noticed only because I checked before playing. I wanted a quick check, not a spreadsheet session. I checked again later and the wording still had not changed, honestly
KYC appeared only when I tried to…
KYC appeared only when I tried to withdraw £50. What annoyed me was that the error just said try again. I spent more time reading the profile than taking the photo. My coffee went cold while I compared the pages.
Transaction history loaded dates but no…
Transaction history loaded dates but no amounts. The issue was that my banking app showed payment while the site stayed unchanged. boring account functions should just work. That is exactly the sort of basic detail that should be clear SERIOUSLY.
Requested £42 through Revolut on Friday…
Requested £42 through Revolut on Friday evening... After that, the reference number changed after refresh. refreshing at lunch gave the same useless screen. That is exactly the sort of basic detail that should be clear, honestly.
KYC appeared only when I tried to…
KYC appeared only when I tried to withdraw £46.
The issue was that there was no timeline showing anyone had opened the file.
I spent more time reading the profile than taking the photo.
It was a small issue until the account pages kept disagreeing.
The reload banner showed one rule…
The reload banner showed one rule before activation. What annoyed me was that cash balance got tagged as promo even after I skipped the offer. a promo can be average and still be clear; this was not. Support had the account reference in front of them. brilliant… another refresh
Bonus terms were split between the…
Bonus terms were split between the cashier and promo page. The issue was that the progress bar barely moved because contribution was hidden elsewhere. a promo can be average and still be clear; this was not.
my lower deposit limit saved and then…
my lower deposit limit saved and then disappeared. After that, the next screen made cancellation look immediate. the wording needs to be much clearer for this kind of tool. It was a small issue until the account pages kept disagreeing, honestly.
KYC appeared only when I tried to…
KYC appeared only when I tried to withdraw £180. What annoyed me was that the cashier still blocked payment.
I spent more time reading the profile than taking the photo. My coffee went cold while I compared the pages AGAIN.
After two small sessions
After two small sessions, I tried taking out £63. The issue was that the amount returned to balance without an email. it should say failed or still processing, not both. That is exactly the sort of basic detail that should be clear.
The date filter counted Friday as…
The date filter counted Friday as Saturday... Somehow, the weekly total changed between devices. a basic account tool wobbling makes the site look sloppy.
I was only trying to sort a small account issue.
the cashier button hid behind the…
the cashier button hid behind the keyboard on my older Samsung.
Then the first code expired while the second was arriving. from my side the page looked unfinished. My coffee went cold while I compared the pages, honestly
Balance changed on desktop before…
Balance changed on desktop before mobile. Somehow, Face ID worked once then asked for email again. boring account functions should just work. That is exactly the sort of basic detail that should be clear.
I claimed free spins after putting in…
I claimed free spins after putting in £42. Then the progress bar barely moved because contribution was hidden elsewhere
a promo can be average and still be clear; this was not. I checked again later and the wording still had not changed 😒
The cashier button hid behind the…
The cashier button hid behind the keyboard on my iPhone SE. The issue was that two screens showed two balances for nearly twenty minutes. I was late for the train and did not need another restart. My coffee went cold while I compared the pages
after two small sessions
after two small sessions, I tried taking out £95. Somehow, two agents gave different timeframes
support saw the screenshot and still copied the FAQ
The same detail was still wrong before bed.. I checked again later and the wording still had not changed
KYC appeared only when I tried to…
KYC appeared only when I tried to withdraw £260. The issue was that support told me to check the page I had screenshotted. verification is normal, but guessing around documents is tiring. My coffee went cold while I compared the pages SERIOUSLY.
I claimed free spins after putting in…
I claimed free spins after putting in £42. After that, cashback changed amount between two account pages. I left the bonus alone because the numbers stopped making sense. I checked again later and the wording still had not changed.
I opened request 66520 after the…
I opened request 66520 after the account page contradicted itself. The issue was that the next agent had no chat history. polite wording did not fix the wrong answer. I noticed it because I checked both desktop and mobile.
KYC appeared only when I tried to…
KYC appeared only when I tried to withdraw £95.
After that, the upload bar hit 100% then returned to zero.
I spent more time reading the profile than taking the photo.
My coffee went cold while I compared the pages.
same screen again.
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