Extremely helpful advice and service pre buying first pack. Our 11 year old labradoodle loves the wet food, he has settled really well on it giving he has to have a low fat diet due to having pancreat... See more
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It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working tog... See more
Since moving to Scotland 2 years ago, we've transferred our 2 Labradors over to Burns and must admit they really love it. Their coats are great, not put on weight and they are full of the normal he... See more
I had a problem with a sack of dry dog kibble which I reported via the website contact form. Customer Service responded far more quickly than I expected and the matter was soon resolved. In Burns defe... See more
Company details
- #52 of 97 best companies in Animal feed shop
- #7 of 9 best companies in Feed manufacturer
- #35 of 94 best companies in Food Manufacturer
- #75 of 162 best companies in Pet Care Store
- #135 of 262 best companies in Pet shop
About Burns Pet Nutrition
Written by the company
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Written by the company
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contact info
United Kingdom
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 week
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good 7 quick
14 July 2026
Mark's service is second to none.He…
Mark's service is second to none.He goes above and beyond always.His professionalism and dedication to his customers is always first class.
14 July 2026
Not happy where delivery was left!
Asked to be left with a neighbor because we would not be there, it was left on our doorstep! Pointless asking for alternative delivery places!!
1 July 2026
Happy dogs. Happy owner
Both of my dogs were having infrequent tummy issues on their current foods (different brands). Switched to Burns and instantly noticed a difference with them both.
Happy dogs, happy owner.
2 July 2026
The staff at Burns are always very…
The staff at Burns are always very helpful,polite and courteous and nothing is too much trouble.
8 July 2026
The best food for dogs with allergies
The best food for dogs with allergies
Our springer had skin allergies and since feeding her Burns it’s improved massively, very happy 😊
Superb customer services with advice if needed.
6 July 2026
Sponsorship for our forthcoming show is…
Sponsorship for our forthcoming show is greatly appreciated and so generous. Would definitely recommend Burns to others.
7 July 2026
UPDATED 3/08 Disappointed with delivery
Very disappointed re delivery which am still waiting for
Courier emailed with delivery date and time but never arrived
When rang Courier they claimed had no record
Finally managed to contact burns who said they would send another but as yet no info about delivery or despatch
A pity..the products are super
Delivery experience awful
UPDATED 3/08
Ordered direct from Hollings website this time and order and confirmation all good, parcel arrived 4 days later maybe last time a glitch
4 July 2026
We had a slight issue with a bag of…
We had a slight problem with a bag of food. Contacted customer service and was the issue was .sorted by the following day. We have been using Burns dog food for over 14 years and our dogs have been happy having it as their main source of food
4 July 2026
Great food and great service!
3 July 2026
Efficient and professional service
We have a subscription and all orders arrive in a timely manner and are well organised and efficient.
1 July 2026
Excellent food and fantastic service
Excellent food and fantastic service . Spot on I am really happy
2 July 2026
The dog food is really good quality
The dog food is really good quality, our pups love it.
The delivery company they use do not deliver the next day as stated, they changed my delivery day.
1 July 2026
Easy to order and great price
Easy to order and great price. Delivery came in about 2 days.
1 July 2026
Excellent service
Excellent service. We had a complaint about a 6kg bag of dog food bought from an outlet (not direct from Burns) and it was very promptly replaced.
24 June 2026
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