Extremely helpful advice and service pre buying first pack. Our 11 year old labradoodle loves the wet food, he has settled really well on it giving he has to have a low fat diet due to having pancreat... See more
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It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working tog... See more
Since moving to Scotland 2 years ago, we've transferred our 2 Labradors over to Burns and must admit they really love it. Their coats are great, not put on weight and they are full of the normal he... See more
I had a problem with a sack of dry dog kibble which I reported via the website contact form. Customer Service responded far more quickly than I expected and the matter was soon resolved. In Burns defe... See more
Company details
- #52 of 97 best companies in Animal feed shop
- #7 of 9 best companies in Feed manufacturer
- #35 of 94 best companies in Food Manufacturer
- #75 of 162 best companies in Pet Care Store
- #135 of 262 best companies in Pet shop
About Burns Pet Nutrition
Written by the company
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Written by the company
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contact info
United Kingdom
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 week
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High quality food and easy to order
I have been feeding our greyhound Burns food since he was adopted. Not only is it high quality, but your service for ordering is efficient and the website is user friendly.
21 June 2026
As a regular customer always…
As a regular customer always experienced great service, from ordering to next day delivery.
The food suits our dogs and I won't give them anything else.
Recommended.
29 June 2026
It’s great that I can change the…
It’s great that I can change the delivery date. We lost a dog in January and our other dog has aged so it is difficult currently to estimate consumption.
25 June 2026
It’s always easy to be excellent when…
It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working together to put things right and ensured things were rectified with minimal delay. I really appreciate what you did - thank you.
17 June 2026
Excellent service
Excellent customer service and lightening quick dispatch - phenomenal company
24 June 2026
We had an issue with Alert Assistance…
We had an issue with Alert Assistance food but the reason for the problem was fully explained and a replacement bag immediately sent out. First class customer service from a trustworthy brand.
23 June 2026
Great food for my Greyhound who has a…
Great food for my Greyhound who has a sensitive stomach.
23 June 2026
Great experience with Burns
Great experience with Burns. I needed low fat food for my sheltie and bought a box of fish, carrot and rice. I now have both my shelties on it, they love it and have clean plates always. There a really helpful website about which food would suit your pet. Price is good and delivery excellent. I heartily recommend Burns pet food, I have given it to my dogs for 20 years.
21 June 2026
Great service as usual from Aileen with…
Great service as usual from Aileen with food ordered and delivered in a timely manner.
13 June 2026
I have not received my parcel.
I have not received my parcel.
Ordered a week ago and also paid £5.00 for a delivery that keeps on being postponed day after day by APC couriers, the time of delivery also changes throughout the day. Totally unacceptable.
However I am changing from one star to 3 as in all fairness Burns has emailed me first thing this morning and they are keeping an eye on my delivery.
Thank you
24 June 2026
Unprompted review
Great service and prompt delivery too.
9 June 2026
The dog food is excellent
The dog food is excellent - just a foul up with whet was actually delivered spoiled the experience
17 June 2026
Simply the best dog food for a grain…
Simply the best dog food for a grain free diet. Excellent service and customer support
Thank you
7 June 2026
I have used Burns now for many years…
I have used Burns now for many years for both my adults and puppies .
And all i will say is Ive never had any problems at all in the quality of the food .
5 June 2026
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