Extremely helpful advice and service pre buying first pack. Our 11 year old labradoodle loves the wet food, he has settled really well on it giving he has to have a low fat diet due to having pancreat... See more
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It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working tog... See more
Since moving to Scotland 2 years ago, we've transferred our 2 Labradors over to Burns and must admit they really love it. Their coats are great, not put on weight and they are full of the normal he... See more
I had a problem with a sack of dry dog kibble which I reported via the website contact form. Customer Service responded far more quickly than I expected and the matter was soon resolved. In Burns defe... See more
Company details
- #52 of 97 best companies in Animal feed shop
- #7 of 9 best companies in Feed manufacturer
- #35 of 94 best companies in Food Manufacturer
- #75 of 162 best companies in Pet Care Store
- #135 of 262 best companies in Pet shop
About Burns Pet Nutrition
Written by the company
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Written by the company
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contact info
United Kingdom
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 week
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Excellent product, service and delivery
Excellent. My dog food is loved by my 2 Border Collies. Service and delivery very prompt. Thank you.
11 June 2026
I was unhappy about a product used.
I was unhappy about a product used.
A reply was almost immediate and goods were replaced quickly.
I will be purchasing direct from them in future.
Lynne
11 June 2026
Our dog loves it
31 May 2026
fantastic dog food
fantastic dog food, always get an awesome service when i phone up to order, always very friendly and helpful, 5 star service
always delivered on time too.........
9 June 2026
Love this food for the dogs
Love this food for the dogs!
Balanced and the dogs coats are fabulous!
9 June 2026
Extremely swift response and delivery!
9 June 2026
Unable to purchase locally but very…
Unable to purchase locally but very speedy delivery service from the Burns website.
1 June 2026
My order of dog food arrived from the…
My order of dog food arrived from the courier in a very poor state. On contacting Burns they remedied the situation to my entire satisfaction.
30 May 2026
As always Burns are great .
As always Burns are great and very friendly. We did have some confusion over the order due to phones being down, but staff went above and beyond to get it right.
5 June 2026
Excellent food/Excellent Rep
My rep Aileen Coull is exceptionally polite, friendly and helpful. The food is good quality and helps with health and weight maintainence. Delivery is also very fast and goods delivered in good order.
18 May 2026
Excellent product….
Excellent product….
I have always fed my dogs on Burns food …
Definitely recommend to all ….
26 May 2026
Great service
Great service! I’ve moved from Wales , but didn’t want to change my dog’s food , ordered on line , delivered in a couple of days! Thank you !
31 May 2026
All arrived in good condition thank you!
31 May 2026
Very helpful staff genuinely want to…
Very helpful staff genuinely want to assist with any questions or problems
1 June 2026
Unprompted review
Easy toorder.easy to change delivery…
Easy toorder.easy to change delivery date but most of all my fog loves the foʻf.
29 May 2026
My dog loves this food and seems to be…
My dog loves this food and seems to be healthy and happy
17 May 2026
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