Burton & Co LLP Reviews 

122
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing helpful advice, answering questions clearly, and keeping buyers informed throughout property transactions and legal matters. People often describe the overall service as prompt, professional, and incredibly reassuring, making complex conveyancing processes exceptionally smooth and stress-free. Some reviewers were not happy with the communication and support received, noting frustrating experiences of feeling ignored and unsupported during difficult probate cases. These few individuals felt the lack of timely responses added unnecessary stress and frustration to an already very sensitive family situation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and prompt support that... See more

Customer service

Clients share positive opinions on customer service, highlighting polite communication, helpful answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 4th time that we have used Burton and Co. This time was rather more complicated due to us selling our shared ownership home and buying a new build 350 miles away. Julie in particular has b... See more

Rated 5 out of 5 stars

From the start of the process at the end of April until the completion of the sale I can not praise enough Bethany Bayes who handled the complete process. Her clear communication, guidance and re... See more

Rated 5 out of 5 stars

Julie has been absolutely brilliant. We had a slightly complicated case and at the start things were not great but once Julie took over we have had excellent service and communication. We have used Bu... See more

Rated 5 out of 5 stars

We purchased our first home and used Burton & Co as they had been recommended to us by a family member. They have been really brilliant, we cannot fault them at all. Communication has consistently be... See more


Company details

  1. Legal Services

Written by the company

Burton & Co are dedicated to changing the way you see lawyers. Our aim is to provide the highest quality legal advice and expertise for our clients in a way that is far friendlier, more accessible and clear-talking than you might expect from a law firm. We are based in Lincoln and Sleaford and have a proud tradition of serving the people of Lincolnshire for over 200 years.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

122 reviews

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No recent history of asking for reviews

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4.5

All reviews

(122)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Always kept me informed at each stage…

Always kept me informed at each stage of my property sale. Communication was nearly always by email which suited me fine while the process was underway. Th3 staff understood my needs well, particularly as I was on holiday whilst the majority of the sales process took place. Recommended.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Efficient, speedy and friendly.

As a first timer buyer we had a brilliant experience with the professional and friendly services from both Patricia and Bethany.

They both kept us up-to-date with the whole process and in as little as 14 weeks it was done. It was a real stress free experience and we our now happy homeowners.

Thanks again to Patricia and Bethany.

Kind regards

Anthony & Alina

28 February 2025
Unprompted review
Rated 5 out of 5 stars

An exceptional professional experience from Burton @ Co Solicitors

Me and my partner are now the proud owners of a much loved property, but we could not have done it without the personalised professional services of Mr Suleman Ali and his team. This was a very challenging purchase for different reasons, but throughout Mr Suleman and his team kept us updated via email and phone, constantly reassuring us of their commitment to successfully complete the purchase. Even when there were times when it looked like the deal would not be sealed before our mortgage offer was due to expire (due to no unavoidable circumstances) , Mr Suleman was very honest and discussed what our options were. I would highly recommend Burton & co Solicitors to anyone who needs exceptional support with every aspect of property management

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We instructed Burton and co solicitors following a terrible experience with a major law firm in the county.
Burton and co and specifically James Kennedy were absolutely superb in clearing the mess up from the previous law firm.
This resulted in the defendant settling prior to trial in our favour.
I can't recommend this company enough.
Superb professional services.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer

First time buyer everything gone very smoothly thanks to Burton & Co especially a big thanks to Suluman Ali,ever question i had they kindly replied to my call or email giving. Highly recommend A great solicitor.

13 January 2025
Unprompted review
Rated 4 out of 5 stars

The professionalism and nice attitude…

The professionalism and nice attitude from yourself and your staff should be highly recommended. You have been prompt and efficient in your feedback and information. I would definitely recommend Burtons to friends and family
Kind regards Stephen

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Conveyancing.

I would highly recommend Burton & Co solicitors.
Felicity Lacey dealt with conveyancing for me.
Absolutely brilliant.
Down to earth, very professional, very knowledgeable, very approachable.
100% recommendation.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Very good solicitors company

They were professional, approachable, and always kept me informed.

The solicitors were quick to respond to any questions I had and made everything easy to understand. I felt supported throughout the whole process and knew they were working hard to get the best result for me.

I highly recommend them if you need reliable, skilled solicitors. They truly care about their clients and go the extra mile to help.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Recommend Suleman Ali @ Burton & Co.

I've had such a great service from Suleman Ali at Burton & Co. I would highly recommend the firm & Suleman Ali in particular. Would definitely be my first choice next time around. No stress , hassle free purchase thanks to Suleman Ali. Really made a first time purchase very easy.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free conveyancing

Seamless conveyancing from Patricia and Bethany. Everything was completed in a timely manner and I was kept informed at every stage of the process. When some problems arose on completion day, one phonecall to Patricia and it was resolved in ten minutes- excellent service, would recommend.

22 November 2024
Unprompted review
Rated 1 out of 5 stars

Couldn't be bothered to reply to me

Didn't bother to reply to my enquiry (and follow up message) to arrange a meeting to prepare my will. I think this is rude and unprofessional. If they didn't want my business (which I've no idea why they wouldn't), a polite no thank you would have been in order. I've since found another firm and would not recommend this one.

6 November 2024
Unprompted review

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